Called at 8am Thursday an made an appointment to have a sump drainage line cleaned the following day. I waited all day Friday and called them around 2pm and the receptionist said they had the work order and would be there in the afternoon. they never showed. Called back Monday they would be out Tuesday morning and call before arriving. They showed up without calling and weren't there to do the work, just review what needed done. at that point I told them to leave, I would find someone else. read more

Roto Rooter of Ashtabula completely wasted my time. They aren't open on weekends but I called on a Saturday and left a message about a water line break. They didn't show up when they were supposed to Monday, and after calling repeatedly, they showed up hours late. When they did, I was given every excuse why they couldn't fix it. read more

Jim and his team were great . They came fast , figured out the issue and complete the repairs . I would use their service any time. tg

Roto Rooter arrived to fix a plumbing issue. When I ran the washer, it caused the toilet to overflow and backup into the bathtub. It also caused the kitchen sink to backup. It kept happening and caused a huge mess. We called Roto Rooter several times and they came out and fixed it, only for it to happen all over again a month or 2 later. This last time it happened they came out and left saying that it was fixed, charging $200 in the process. An hour after they left i ran the washer and it happened again. I called them to tell them they had t fixed anything and they said they thought that might happen and said they needed to do $1500 worth of work to fix the problem. A few days later I was cleaning the bathtub from the horrendous mess - again and I noticed some hair in the drain. As I started pulling the hair out I noticed it was a really big clog. I got the scissors and eventually pulled out a ton of hair. It must have been there for several years from the previous tenant bc I had only been living there a couple months. I got all the hair out and poured some Drano down the drain for good measure and would you believe we haven't had a single issue with the plumbing since that. They were so incompetent they couldn't even fix a clogged drain and wanted to charge us over $1500 to fix something that wasn't broken. I definitely suggest you find another plumber anywhere you can! read more

Called for a water main break in my front yard. Was told someone will be out after 3:30 that day, nobody ever showed up. Called and left a message with no response. Terrible customer service if you can't or don't want to do a job atleast let the customer know! read more