A great group of people. I have utilized Rothrock Tire twice. I have interacted with them multiple times. Each time has been a very pleasant experience. Having moved multiple times for my military career (I have been around), they have gone above and beyond each time, like no other. I say thank you!! read more

I bought 4 brand new tires and had a wheel alignment for my Kia Sorento back in October. Had great customer service at the time and the lady at the counter was very helpful in picking quality tires that were not overpriced. After the alignment, I was told that there was something else wrong as the wheels continued to pull whenever hitting bumps and they suggested that I take the vehicle to a dealership to be checked out as they could not tell me what was wrong. When I went into the dealership, they found that I needed my front 2 ball joints replaced. The bad news with this was that it would cause me to need another alignment. (Now that I read other people's reviews of this business, I wonder how it is that they can tell one customer that their ball joints were installed incorrectly, but they can't tell me that mine need replaced). So after getting the joints replaced, I took the vehicle back to Rothrock last week for another alignment as their price was less expensive than the dealership. (However, had I just gone to the dealership first for everything, they would have not done the first alignment and I would have come out ahead instead of paying for 2 at Rothrock). Up to this point, I was merely annoyed with my whole situation. What followed next is the cause for such a poor review. I took the car back to the dealership for an oil change on Monday and they came back and showed me that they also had to do a tire rotation because I now have 2 tires that need replacing. My front tires were rated at a 3 and 4 where my back were still at an 11. I had only put 5,000 miles on these tires since they were bought. I now have to go BACK to Rothrock because they hold the warranty, to get this problem fixed. I will be the first to admit I was not a happy customer when I walked into their office. I did smack my papers on the counter, my voice was raised (but far from yelling), and I was already at the point of tears. The answer that I got back was the worst experience I have ever had, including being on the receiving end of angry customers in the past. A man got up from his desk (I think he might have been the OWNER of this business) and proceeded to yell at me saying things like "You don't come in here throwing and slamming your papers at me or you can take your business somewhere else. I will get your problem fixed but don't yell and cry at me trying to make me feel sorry for you. This is not how things get done in the world Mam." At no point did this man apologize for ANYTHING or acknowledge my frustration. He made me feel small and like a little girl being yelled at by her father. The disrespect and words were like slaps in the face. I told him I was upset because I spent some of our Christmas money on these tires and his response was "Well obviously you needed the tires and would have spent the money anyway." At one point I even apologized to HIM saying that I was frustrated, stressed, and just wanting my family to be safe when we travel in 2 days on a long trip. He scheduled me for the following day for 2 new tires. My husband ended up taking the vehicle in as I couldn't go back to face that man. My husband said no one said a word to him about the incident from the previous day and there were only 2 ladies at the front to wait on him. We will not be returning to this place as the man informed me himself; I can certainly take my business somewhere else. read more

Great place to get tires and all your service needs. Whenever I need tires or anything of the sort the are always quick to get me in and get what I need reliable, quality and fast service read more

This place is a great small auto shop. They do more than just sell tires, they also do repairs at a VERY competitive price. I needed new ball joints on the front of my Nissan Versa. The closest quote to Rothrock's was $180 more. It's been a month and the repair has held up. I will be returning when my car needs work again. read more

I went there last year to have my gmc sonoma 4x4 checked out after I had someone else in Michigan work on it. These guys know what they are doing and found the problem. The previous mechanic had installed my upper ball joints in wrong they took the time to prove it to me because it just didn't make sense to me, the mechanic went to a lot of trouble to show what went wrong . I am heading back to them next week and hopefully I will get the same treatment. read more