We had to put my horse down at MSU on a Saturday evening due to the gravity of her situation…read more In kindness, my wife offered to call Trusted Journey as I wished to have a private cremation. I have, after all, she has been a part of my family and part of our daily charge for 24 years. No response Saturday evening. Nothing Sunday morning until after two more inquiries. Initially, things were looking better. Steve from Trusted Journey indicated she would be picked up within the hour. Three hours later, my wife received a call indicating she would not be picked up (facility issues) and we should call another branch of this massive corporate conglomerate. Worse, when asking what changed, she was told: "Listen lady, don't go off on me. It's not my F#%@ problem your horse died" Unprofessional. Uncompassionate. Unresponsive. Not recommended. A far cry from the privately owned facility which handled our last If I could give negative stars, I would.

Compassionate and caring!! Top notch service from start to finish-treated us like familyread more

Had a great experience here. Thank you so much for taking care of my grandmother and family through…read morethese tough times. They were super accommodating to our needs both cultural and spiritually. Liza and her people were so friendly and supportive. The rooms there were super clean and spacious. I highly recommend here for when the time comes.

Hospice recommended Ofield and we're so glad they did. Susan was very helpful and quick with the…read morefollow ups regarding our aunt's cremation and death certificates. Their online portal simplifies the process and their price point is reasonable when compared to other funeral homes.

Highly professional, exceeds every expectation, immensely caring & understanding staff. Exceptional…read more& caring service from Mike. Wouldn't go anywhere else for funeral experience; very reasonably priced & timely communication.

The staff at Stroo Funeral home were great. They did a wonderful job for my Mothers services. Mike…read moreVos was very caring and processional. I would highly recommend Stroo.

You people did a wonderful job with our feeling and our loved one. Thank you. Everything we asked…read morefor you were there. We will recommend you for in the future. Hopefully not no time soon. 2023 hasn't been very friendly to our family. Thank You again

In 2003 at my son's funeral the hearse left half of the family /friends to find the Ionia cemetery…read moreon our own, the attendant from Brown Funeral Home, drove up to speeds of 90 mph. The driver stated they had another funeral that day to get back to. When I arrived, the hearse was leaving the cemetery going back to Grand Rapids, the graveside services had already been held. Milo Brown laid my dad to rest back in the day, he had integrity, this outfit does not. I wouldn't take a dog to them. Stanley Holmes and Family- St. Louis MO.

pillar in the community since 1925 quality service, integrity, sincerity, curtious, prestigious,…read moreprofessional beyond measure family owned and operated!

Simply Cremation was courteous, kind, and professional in handling my father's cremation.read more

Simply Cremation treated my sister and I with care, compassion and kindness at a most difficult…read moretime. Abby was wonderful to work with.

Overwhelmed during a time of loss......the loss of our beloved brother. I had no experience…read moreorganizing funeral details. Matt Hollebeek with Heritage Life Story Funeral Home in Grand Rapids, Michigan did a wonderful job start to finish. He instills confidence & imparts compassion. Matt is happy to answer questions & take a position of leadership based on his experience and caring nature. His response time & attention to detail is superb. Matt handled the logistics. My oldest brother & I are unable to travel. Matt organized things in Michigan, Iowa, Georgia & Maryland. He is incredibly gifted with all the necessary skills. Everything has been smooth, made easy by his knowledge and attention to detail. I am so thankful for all of the help he provided to my family and me. A real blessing during a difficult time of sadness & loss.

Planning a funeral is never an easy task, but planning a funeral for a 29-year old that was…read moretragically and suddenly killed in a car crash takes a tremendous toll on everyone involved. While there are no words of comfort anyone can say in this situation, the speed, and care in which Matt Hollebeek and his team at Heritage Life Story responded to endless questions and requests throughout the process provided tremendous comfort to us all. During and after the service, their attention to detail and our needs remained at the highest levels. While I pray that no one has to experience the pain and anguish we all had to endure in order to experience the exceptional service provided by Heritage Life Story, they helped us in ways that can never be fully expressed. I recommend them highly.

A difficult time with excellent service. Five stars all the way thank you Johnna…read more I'll be in touch to do it for myself so I don't burden my kids ! Again, thank you

My mother pre-paid for the Neptune Society's services before she died, and it made the family's…read moretasks far easier. Johnna and the team in Grand Rapids quickly and professionally provided the electronic forms needed to go forward with cremation and to complete the death certificate -- very important when closing an estate -- and gave us my mother's remains when all was done. To me this was a much better and less stressful process than finding and paying a traditional funeral home. I highly recommend the Neptune Society to all who choose cremation.