1. Neptune Society

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    Grand Rapids, MI

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    Neptune Society

    5.0 (6 reviews)
    Open • Open 24 hours

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    2 years ago

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    Ask the Community - Neptune Society

    Matthysse Kuiper DeGraaf Funeral Directors

    Matthysse Kuiper DeGraaf Funeral Directors

    (3 reviews)

    Outstanding support during a difficult time…read more A dear friend was killed in an accident. Her husband asked me to officiate. I was involved in the funeral planning. From the first meeting through the funeral, everyone at MKD was a fantastic mix of caring and competent. Great with details, lots of compassion, super supportive. So many good things to say about them. And - all in a ver difficult time.

    If I would rate the service alone for my mother and father, I would give them a 5. They were…read morecompassionate and did what was requested. However I found them to be very expensive compare to others. In speaking with friends that had the same for their parent as I, they couldn't believe how expensive MKD is. As a matter of fact when I questioned some of the charges the sales person said to me, "we are not going to nickel and dime this." I thought that was very rude. I didn't say anything at the time. My final 1 rating is for the experience I recently had again with the same sales person. I told him my mother had COVID and she was dying. He didn't listen and filled out the incorrect papers which then complicated my application to resources that were available to family of COVID patients. (I can't go into details on here.) The funeral director that I was working with tried to help in rectifying the matter but wasn't successful. One of the owners even called me but all he could do was speak highly of the person I was referring to and the funeral home. They took no responsibility for their error and didn't offer and kind of compensation.

    Neptune Society - cremationservices - Updated October 2026

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