We returned from a vacation to find our heating system had stopped working while we were away. Temperature in the house was at 43 degrees. I called Rostron and was advised a technician would be there between 9 and 10 that morning. But, at 8:10 Evan called and said he would there in 10 minutes. He arrived and proceeded to diagnose the problem with our older system. He spent some time working all aspects of the unit and discovered the problem was in the part of the system removing water from the humidifier. He was able to flush it and get us heat in a short amount of time. We were veery pleased with Evan's professionalism and dedication to correcting our problem. He made us very happy about our choice of Rostron Home Services. read more

Needed a repair of an old boiler whose pilot light was out - and they refused to attempt fix or re-light it. Tried to upsell me on a new system after the technician barely spent 10 minutes looking at it Found an alternative HVAC who was happy to do a quick fix - to keep it going until we replaced the system in the spring. They want to sell you new products - not really interested in repair read more

We experienced a level of service never seen with a contractor. We were so happy with the furnace installation performed by Sean and his assistant that we ordered the installation of a tankless water heater from Rostron. We were delighted when Sean showed up again. In addition Rostron's sales consultant, Joey, was very helpful in advising us on which products were most appropriate for our house. There was no pressure or delay in providing us with a price and propsal on the spot using the latest iPad technology. My wife and I have no reservations of recommending Rostron Home Services to our friends and neighbors. Keep up the good work! read more

Bryan came and replaced all the pvc going from sink to washer that was below codes causing back ups to the sink. Job perfect done and grateful. Jean Bucci read more

We just had two furnace/AC Systems duct systems along with our dryer duct cleaned by Jonathan from Tom Rostron company here in Wall, NJ. We were very pleased with the technician and the job he performed. Would recommend this service to anyone ! read more

I did not know that Rostron offered electrical service. I was so grateful when my outside electric garage lantern lights would not work. Called Rostron and they quickly helped resolve the issue. Quick and easy response. All working and happy for the great help. read more

Three systems in on time and on budget. Rebates filed and house is warm!!! Only have a couple of pics. read more

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Evan quickly responded to our emergency situation, a leaking pipe in the attic. He assessed the situation and diagnosed problem immediately. Much to our surprise, on a cold Saturday he offered to go to the shop and retrieve what he needed to fix the pipe. His kind, calming matter was a great comfort to us in a very difficult situation. Evan is a true professional coupled with an outstanding personality. A hard combination to beat! read more

I want to give a huge shoutout to the Rostrun Plumbing Manager Roland. When a plumbing issue wasn't being resolved, he personally stepped in, rolled up his sleeves, and took care of it himself. Not only did he do the work, but he kept me informed throughout the process, explained what was happening and discussed next steps. He was fair, reasonable, and showed genuine care for both the situation and the customer experience. Roland's work was well thought out, very detailed and meticulous. He even saved my shower tiles from disaster. It's clear he takes pride in his work and in making sure issues are resolved. Thanks to his efforts, what was a challenging issue turned into a positive one. read more

Outstanding Performance and Customer Service! From the moment I contacted the office Donna could not be more helpful and understanding with my situation. We are closing in a few days and the furnace went out in our rental property. Donna assured me that if the furnace could be repaired without having to be replaced, that would be the route we would go. Donna sent Artie H to the house the very next morning. Artie H took pride in his company and also assured us that he would do everything he could to help us. Long story short the furnace was repairable and fixed within the hour!! The cost was extremely fair. Lower than other HVAC companies quoted us and the quality of service was impeccable!! Thank you Donna and Artie H for a pleasant experience during an extremely stressful time!! read more

My job was a simple one, the installation of a ceiling light fixture that I had purchased. Some years ago, I would have installed it myself. But a couple bad falls have taught me to avoid overhead, two-armed tasks on a ladder. Ghang Pham got the job done professionally, cleanly and pleasantly. Not cheaply, but at a price preferable to risking my old bones, enduring likely frustration and defying my wife's insistence that I act my age. read more

I noticed water in the basement near my HVAC system. I called Rostron since they were local. They did come out that day and determined the cause was a frozen drain . He asked if I had another drain that the tubing could be run to . I said there is a bathroom above the basement 30 ft away. There is a closet with a 4 inch drain coming vertically through the closet . His suggestion was to disconnect the drain and put it in a bucket until the weather warmed . This was last week when the weather was very cold . He also mentioned getting a plumber to move the drain to a drain pipe. For what ever reason he never went to look at the pipes I referred to. One other thing I didn't mention he did attempt to blow compressed air into the drain but it didn't work . My issue is the cost of the service was 407.00 for approximately 1 hr of service. That is an exorbitant amount as far as I'm concerned, especially when no repair was accomplished. I also was unaware that his company also does plumbing so why didn't he suggest moving the hose to a drain that day. I called a small HVAC/plumbing company in Brick he came out ran the hose to the closet , installed a P-Trap into the drain , the cost 375.00 . And yes he's Licensed. Before you have Rostron do work check there pricing . read more

Service contract visit. Very knowledgeable technician. Highly recommended! He showed me how to use the digital thermostat. read more

YOU be the Judge.. I have two units, both were running fine. Rostron called to schedule a PM service. once complete the 1 unit no longer worked and the electronic thermostat had an error message. The tech said it was the internet. Tech said the unit was old and gas pressure was low. He recommends a new unit. called Rostron saying the unit no longer works after their tech - they sent a second tech. he turned off the error message and stated again the unit is low on gas. Rostron quoted $18k for new unit. I called a second company. he took off the shroud and said immediately - "there is your issue" someone crimped the gas line and it had a hole in it. the gas was not low - there was NO gas. He repaired the valve - filled with gas - back to normal. It took two calls to Rostron management for them to return my call - their response - anyone could have done it. Second company also recommended to replace the unit soon - as it is not running efficiently - due to age.. scheduled a replacement - at $6k cheaper - not with Rostron read more

When you call this company they take your calls and answer all your questions. IF you need to leave a message should you call when office hours are closed they will get back to you via a phone call as soon as possible. When the technicians enter your home their shoes are coved to keep your floors protected. They do show-up on time and if there is any delay they will call you immediately. Their technicians explain what they need to do, why you need those services, and give you a price for the work. We have relied on Tom Rostron's services for many years for our HVAC services and they are very reliable. Their fees are fair and reasonable. You would be wise to hire this company ! Betsy Wohltman Manasquan, NJ read more

Bi yearly inspection/cleaning completed. Came on time, covered shoes before entering. All functioning properly..great company so far.

As always, service was excellent yesterday. From my initial phone call to updates on when the plumbers would arrive, whom to expect, and to the removal and installation of a new sink, everything went smoothly. In the past, Tom Rostron has installed our HVAC units and also has installed all hardwired smoke alarms, new water heater, as well as other plumbing issues. All excellent work and communication. I would highly recommend them. read more

On 12/8/21 Rostron installed a Lochinvar combi unit that they had in stock. Nothing but trouble the last two years. Has a ten year warranty for single family homes. One year warranty for commercial Which we are. Was never told this by salesman. They have come at least ten times to fix problems. They are part changers which were very costly. None of the techs could figure it out. This is there product they recommended and they didn't even store parts at there location. I asked several times to talk to owner with no response. This is the main reason for this review. I strongly advise consumers to use local contractors that are familiar with their product. Thanks 539 East Main Street Manasquan. read more

The Rostron service team of Ryan and Mike are outstanding! Highly competent and very thorough. Explained everything with our system and solved all our issues. Their recommendations were very thoughtful and complete. We have worked with them at several homes and they are the very best. read more

Called Sunday morning at 9 and Steve was there by 10. Steve the technician was pro! Overall great service from start to finish. For sure my go to company for HVAC. read more

This company is professional knowledgeable dependable and affordable. They made the process of getting a new boiler as easy as possible. From the first phone call with Suzanne who was patient and listened and knew exactly what I needed and explained what would come next. Rick the technician was at our house in 2 days to assess what was going on with the boiler. He spent time with me showing me what was going on as well as explaining everything to me. Josh the project manager came the next day to take measurements and give us suggestions what would work best for us for our needs. We had an estimate in a few hours giving all the specifications of two different boilers allowing us to make the best decision. He was also so helpful in answering all of our questions regarding those estimates. The decision was made and within one week Randy and Roland were there to install our new boiler. It was a very cold day for both of them but they got the job done in one day for us so that we would have heat that night. Our home is an old home so I know that this boiler install presented many challenges but this entire Rostron team made the entire process as easy as possible. They are now our new company for all of our heating, plumbing and electrical needs. read more

The day began with a flood in my basement. I rent out the home so my tenants needed to be immediately satisfied. My mother had always said that if I were in a jam with heating/cooling I should call Tom Rostron which I did immediately. They were very accommodating and put up with my many calls inquiring how they were doing. The workmen worked from the time they got the first call and never stopped until the job was complete. During that time, they evacuated my basement of water, dried it, installed a new water tank and then finished up by cleaning the rooms that were wet. They answered my every concern with understanding and kindness. And last but not least, they spoke with me to the insurance company making sure that I would be compensated. I would not hesitate to reccommend them to anyone! Donna Reinhart read more

I cannot say enough good things about Tom Rostron Co. My husband and I had them in for an estimate on heating and cooling solutions for a sunroom which was not a part of our original home. The initial contact with the front office was friendly and responsive. John from sales was punctual, communicative, and understanding of my request for masking as I have a high risk Dad. (I find so many contractors are not, and it's disturbing when we are still in a pandemic). He gave us the options, and didn't steer us toward the higher cost option at all. We went with the lower cost, extending the current ductwork, but we were under a time crunch as we are scheduled for whole house painting in a week. John managed to get it done! He even came by with the installer, Shawn, to show him the layout so we didn't have to (much appreciated as both my husband and I are working from home). Shawn was incredibly efficient and quiet (as he knew we have a very scared rescue dog in the house who is stressed out easily by strangers in the house). He even worked behind closed doors to keep the noise down. Again, not a must as we know he had a job to do, but SO appreciated. I guess in one word I would describe this company as caring. So many contractors hold you hostage in one way or another knowing that good ones are hard to come by. Tom Rostron's crew saw us as real people with real people issues and schedules, and helped us get the job done with as little disruption as possible. We will always be grateful and highly recommend them! Thank you especially John and Shawn! read more

Our home had a dated AC system in need of repair. We reached out to Tom Rostron who immediately came to access our needs. Their knowledgeable salesman gave detailed information allowing us to make the right decision to purchase a new system rather than pouring money into the old system. After expert installation, the new system was not as comfortable as we preferred. The owner, salesman and engineer came to assess the problem and it was decided the system should be replaced for better compatibility. The replacement was a better fit and our home is wonderfully comfortable. The owner is highly educated on the systems, their function and manufacturing. Needless to say, when we were in need of a completely new system including ductwork, supplies and returns, in our other home, Tom Rostron was there again install the new system. Our freshly painted ceiling and newly refinished floors were carefully covered by the installers to protect the improvements. This is our third new system from Tom Rostron. Their owner, salesman, installers and repair crews are professional, efficient and friendly. We can not be happier with their genuine interest in customer service. They truly value their clientele. read more

Kyle K serviced us today. Usually Joe B does an outstanding job for us. Kyle was very friendly, great personally. He was very knowledgeable concerning our system and very thorough in his maintenance plan for our system. Joe B is our favorite tech but Kyle K did an excellent job standing in for Joe B. read more

My hot water heater after 14 years decided to stop working. Tom Rostron responded quickly and set up an estimate. They went over and above when I needed to finance the installation and Joey Holland spent a great deal of his time on a Saturday to make sure I had the financing. The service is professional and the install was done quickly and the office staff responding to my online inquiry early the next day. Can't say enough I use them for my A/C service and they are wonderful Thank you Joey and Mike for a wonderful job read more

Poor customer service, bad attitude from owner. Was recommended to me and initially had a good experience, and wanted to use them for a split system install, but multiple calls and emails went unanswered for months, despite reassurances that I'd hear back. Come to find out the estimator was injured and unable to follow up. One would think I'd get a call to reschedule or let me know. Instead the only feedback comes as snide comments like "I'm sure when XXX was in the hospital wondering if he'll walk or talk again, he wasn't taking any of your calls". Really? What a jerk. Maybe a 'our bad, we had an unprecedented tragedy and I'm sure you understand'. And yeah, I would, who wouldn't? Understandable how a trauma like that could cause u to overlook those customers, but come on, don't go passive aggressive and try to use your employee's accident as an excuse. read more

Kyle came out for a dryer vent cleaning. He did a excellent job and cleaned up like he wasn't ever there. Great service!

This company was the only company willing to come out to service our air conditioner within a day. Every other company said the wait time was one to three weeks. The temps were 100 degrees with awful humidity but they showed up as promised the next day. The individuals answering the phones were also very polite. Zack showed up within the time frame stated and completed the job timely and efficiently. I would definitely recommend this company again. Thank you again for showing up so quickly. JM read more

Had them out for preventative maintenance on air system, Mike showed up on time and quickly did his work and explained what he found! We Have their annual contract and they installed our system a few years ago! Good service read more

Yet another 5 star review for Tom Rostron Co. Why? Because they are that good; I'll explain. Sometime in November '16 I decided I needed a new Heating A/C system. My wife asks me why, to which I reply it's over 20 years old and you know the air is going to crap out in August when it's 97°. I call it being proactive, she calls me anal. Anyway I talk her into it and we got three estimates from local HVAC places; all rated well. Estimates were close. All came in less than $1000 of each other but Bill S, salesman at Rostron, asked if I heard of NJ's Energy Star Program. I said sure. Isn't that the outfit that puts a yellow label on your fridge to calculate energy usage? Yes and no.To sum it up NJ has the most liberal (more than California) rebate system in the nation. So if you qualify for this program NJ cuts you a check for $4k. There's a few things that you have to have done to qualify but basically here's how it works. You have to get a contractor who is certified in installing Energy Star systems; Rostron was the only outfit I got estimates that would do it. You need to install a 96% efficient heater, 16 SEER A/C unit, Energy Star rated water heater, and have your house completely insulated; includes fiberglass batts, and blown in cellulose roof only. Bill's price included a 50 gal water heater, and house humidifier. It just so happens my old water heater which was working fine was over 16 years old so I figure it didn't have long to go so I went with the program. I only had to pay $3600 out of pocket plus New Jersey Natural Gas Co. is giving me a 7 year $10k loan for the balance of the cost at 0% interest. It comes to $188/month tacked on to my gas bill. For me it was a no brainer. The men who installed the hardware were Rob, Randy & Jim. They had many unforeseen problems but handled it professionally and it was fantastic to have them here. These guys know what they are doing, were polite and quite friendly, and explained everything along the way. The insulation guys, Conner and James were equally proficient and a pleasure to talk to. When done I looked over their work and everything was neat as a pin. Wires and pipes laid out in orderly fashion; a great job. By the way when the plumbing inspector came by after the system was installed I asked him what he thought. He said, "It was great work, who did it?" I told him and he said, I'm not surprised. They don't do a lot of work in Howell but what work I've seen has been very good. Yes, they are that good. read more

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I wish there were a way to leave a negative star review. I have been dealing with Tom Rostron for over ten years and I have had two heating systems installed by his company in separate homes. Rostron's billing practice of flat rate billing is absolutely absurd. They charged me $200 to install a less than $20 part for approximately 20 minutes of work. When I questioned the exorbitantly high labor cost, I was told by the office manager Mike that there is a lot to running their business. Most recently they came to service my heating system and gave me an all clear. Two weeks later my system isn't working and Tom Rostron is refusing to finish the job because I gave them a negative Google review. My advise to anyone who reads this, go elsewhere. Do not use this company! read more

Contacted Tom Rostron to request a representative come out and provide an annalisys of my home and make recommendatins and provide me with a quote. Tom Daley set an appointment at my convenience and provided me with an informative assessment of my needs. Tom provided (3) proposals depending on the the level of performance I expected and cost. Tom was courteous and informative and did not "hard sell" me. This is exceeded the level of service I had hoped for. My technician that performed the installation was also very courteous and was able to completely answer all my questions. He worked quickly and the house was spotless when he left. read more

Had this company replace the heating system. They did good work, were pleasant, and tolerated my dog, all of which was appreciated. A word of caution, like all similar companies, they tout the rebate from the State. What they don't tell you is that it takes months. been five months for us and still no word. called a couple of times, was told they would 'check the portal' never heard any thing further. if you factored in the rebate to cover the cost of the job, you will be disappointed. It's not quite bait and switch, but is disingenuous to promote the rebate in the quote, and withhold the fact that it takes months, and maybe never comes. read more

This week during several days of high heat. We had our AC go down. We called Tom Rostron and they came out within 48 hours. When the tech inspected the system he deemed the problem was dirty coils. The actual work that was done. Was to possibly use a solvent to loosen the dirt then use our hose to spray off the dirt from the coils. The cost for this simple task was a jaw dropping $550. $90 for the service call and $460 to hose down the coils. I'm not an HVAC tech but I'm pretty darn sure this type of work does not warrant this type of cost. Now i could of possibly accepted this cost if the work that was done actually fixed the problem. Well it did not. We called them that night to tell them. There answer was its so hot wait until morning to see if it worked. Which of corse it did not. So we placed another call and the following day a tech came and rechecked the system. He claimed it needed 2 pounds of refrigerant. That was going to be another $350 cost for us. Since we already paid an enormous amount of money for absolutely zero results. We declined service and took our business elsewhere. The second company came and told us it needed 6 pounds of refrigerant to meet the proper specs based on the equipment we have. This company charged $400 and now is working like brand new. Needless to say. I will never ever even think about calling Tom Rostron for any heating or AC needs. read more

Phenomenal service from the Tom Rostron team! Shawn and Christian replaced our 20+ years old A/C system with a whole new system and new ductwork during a 90-degree July heatwave in NJ in only 2 days! For years we postponed and looked for a trustworthy, reliable heating/cooling company since moving to the Shore and finally found Tom Rostron Co based on my friend's rave reviews and long-time experience. When our A/C handler failed last month during a June heatwave, STEVE our Technician (highly knowledgeable, extremely neat, and excellent troubleshooter) replaced the broken part, but we knew our old system was on borrowed time and could die any minute. JOHN from Sales came the next business day to begin a quote and we were amazed by his highly technical knowledge of all A/C components and his calm, even-keeled, no-pressure personality - totally unlike pushy salespeople from other companies! Keep in mind, Tom Rostron is not the cheapest, but not the most expensive either (they're in the middle). You will definitely get fair & honest pricing, plus the ABSOLUTE BEST SERVICE & QUALITY from their company and great peace of mind! Also, if you're germaphobic and suffer from a high-risk health condition like me, you dread strangers coming into your house (especially during the Pandemic!) - but everyone from Tom Rostron (Service, Sales, and Installers) went above & beyond in treating us & our home with the greatest respect and handling COVID concerns. SHAWN and CHRISTIAN, our super-efficient Installers (no rush job here!) replaced the A/C Condenser, A/C Handler, all ductwork, and fixed improper connections (e.g. the previous owner did tons of amateur work and left us unpleasant surprises everywhere inside the house & out) during a 90-degree heatwave when our attic was 115-degrees! Shawn is highly-detailed, very frank (won't sugar-coat anything!), with tons of knowledge/ experience, and Christian was pure Positive Energy with a very friendly, "can-do attitude" - we are so thankful they installed a whole new A/C system for us and worked in unbearably hot conditions, despite the extreme weather in July! After they left, I almost cried tears of joy because it was the first time in 6 years we felt cool air inside our house on a very hot summer day. Typically, with both our old A/C system going full-force and 2 additional Portable A/C units to help - on a 90-degree day, the temp inside our home was still a miserable, steamy 82 degrees! (we thought it was one of the quirks from buying a 60-year old house) After Tom Rostron installed our new A/C system, our inside temperature was actually 72 degrees on a 90-degree day, exactly where we set it - a real miracle! Tom Rostron Co totally changed our quality of living and our summers are no longer hot & miserable! Please note, this is the first time I ever posted a review on Google or Yelp, but I needed to because Tom Rostron Co is just so amazing and we are so thankful for Steve, John, Shawn and Christian. Overall, Tom Rostron's Service, Sales, and Installations are SUPERIOR AND HIGHLY EXCEPTIONAL - absolutely A+ in all areas and we highly recommend them! :-) read more

We have been using Tom Rostron for 3 years now and are always satisfied. Yesterday Sean and Christian came to replace all of the duct work in our crawl space and some in the garage. They were actually early, and listened to our questions and concerns and answered them honestly. They completed the work professionally. They were also very neat carrying the old duct work through our finished basement and up through our house. They cleaned up after themselves and put all the furniture they had to move to access the crawl space back. Thank you to Sean and Christian, and to Ryan and John, who did the advance work. All are exceptional and professional at all times. read more

Tech named Rick was here today for Spring maintenance. Very-very thorough and knowledgeable. Real personable. Answered all my questions. Am very happy I moved to Tom Rostron for service. read more

Tom Rostron Co did a complete overhaul of our entire heating and air conditional system. His staff were very professional and hard working. They went above and beyond to ensure we were happy with our system. We had the home performance done on our house and we couldn't be more happy with our system. Its state of the art and I get compliments on it all the time. I highly recommend giving them a call anytime you need a system or even just service. Kevin and Traci D~ Howell, NJ read more

I had a leak in the kitchen baseboard Josh showed up and within 5 minutes located the source of the leak. He fixed it quickly and explained what he was doing every step of the way. He told me the price up front and it was fair. He left the work area cleaner than he found it. This is the second time I called these folks and the reviews I am writing are almost identical except for the name of the service tech and the work that needed to be done. In both instances they far exceeded my expectations. I don't know if this company is just good at hiring the right people or good at training the ones they hire or both. What I can say is the next time I have a problem, I will be calling them again. Josh showed up on time and by the way, on the same day I called the company. They have my highest recommendation. read more