Sandra from Ross Morgan and Co. has been an absolute pleasure to work with! She's responsive, professional, and truly cares about the work she does. Highly recommend her to anyone looking for a reliable property manager. read more

Quick update from yesterday's review: I called Ross Morgan company this morning and I was able to reach out to a Fabian Robles which is the main POC there. He is the general manager not the guard that I am writing the complaint about. He refused to give me his employees's information and he said that she is fairly new.. and that my story doesn't add up so basically he called me a liar. And asked me to call back tomorrow because he doesn't have time for this. Obviously, now I see where the guard got her attitude from. Her boss also says same thing. He got the same attitude! And now because of that I lost business in the whole community. Lastly, I have reported this company to BSIS. I filed a complaint online! Hopefully this would grab the owner's attention. read more

Having worked with Ross Morgan and Co as my HOA for the past 14 years, I can honestly say they're a pleasure to deal with. Whether it's working on approval for an architecture update, or a tree trimming service, their level of responsiveness is 2nd to none and they're always going to extra mile to ensure the home owners are well taken car of it. read more

Artemis at Ross Morgan was a joy to work with. She's very thorough and follows thru With approvals and paperwork. I built a free standing pavillion patiocover for the Valencia Northbridge HOA pool and clubhouse facility. The logistics of the the construction and communication with the HOA board and management company was very smooth. Steve Henderson Strong Construction read more

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Stay away, they ran my Condo's PM service and literally robbed us blind with a claim that our insurance went up. When we checked into this, they owned the insurance company. We fired them. They are in the past tense and we owe thousands of dollars in assessment fees on our HOA dues. read more

Sandra Bevardos has been a remarkable manager for Westlake Cove in that every message sent to her is instantaneous responded to and the issue is resolved with. care and dispatch. Such a pleasure to have such a reliable, professional, and caring professional. read more

Sandra Bevardos at Ross Morgan & Co has been our property manager for many, many years! She is extremely knowledgeable, responsive, and efficient whenever we have any questions or problems. I have dealt with property managers in my business as a realtor for 36 years, and I can attest to the fact that Sandra goes way above and beyond and I can highly recommend her to anybody that is in need of a top property manager or management company! read more

Worse ever! I cant even give them any starts. Their plumbing flooded my condo. So my downstairs is unlivable. They don't call back they have. Our saga continues. After 162 days since our root intrusion sewage block which flood in our home with gallons of raw sewage. We finally were able to meet with Ross Morgan executives our own HOA board and a handful of attorneys from farmers insurance. This turned out to be a total waste of time as we walk into this meeting with good faith to settle our financial dispute with Hidden Canyon and Ross Morgan when we were told after 2 1/2 hours of $1000 an hour arbitration meeting that they were not authorize to make a settlement. (well who is then) Wondering what we're paying that $330 a month for HOA dues if when we have a problem our board members are authorized to make payments for covered claims. Sitting there listening to farmers insurance attorney and the Ross Morgan executives or more worried about their backs and liability then they are about fixing a known construction defect in our community. It's common knowledge throughout our neighborhood that there is extensive plumbing problems with our sewer lines. We're asking for is a way to end this constant threat of having Ross sewage bubble up to our floor as this has occurred four times over the last 20 years in our unit alone. If anyone else in the Hidden Canyon community is having problems with Ross Morgan and our current HOA board on getting any kind of resolution to your plumbing problems and associated repairs to replace and too repair damage to your home please contact us. Ross Morgan has no problem with litigating as long as it takes. from this point forward I am currently thousands of dollars out of pocket just defending my position on having my home restored to its pre-flood condition. We will be filing a suit against Ross Morgan and the hidden Canyon homeowners association to collect damages for our route intrusion sewer flood our lack of use for the last 161 days plus damages Plus attorneys fees plus appropriate punitive damages which would be awarded by the court. What we've been deal with for the last 162 days and why we had to move out and live in a hotel as the stink in the stench of the sewer break underneath our houses made it unlivable. I uploaded just a very small portion of our damage. The last picture is the firewall they ripped out and refused to replace. (Violating yet another code) So we had to find someone to replace our wall since the HOA refused to do it. My favorite part of there BS was we were to sign a gag order. LOL. Well since we are now at this point and they refuse to help and violating 4 of the CC & R articles, I will do just the opposite of what they requested I have emailed Channel 2, Channel 4, & Channel 7 making this horrible and inhuman company to make this as public as possible. We are also in the process of contacting all our neighbors in our complex regarding this matter. read more

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ross Morgan does a great job managing our Malibu Gardens in Malibu. Sherry Hernandez has always been professional. helpful. and prompt. we are very happy with her management. we rely upon her and Ross Morgan to help and run things , and take care of things proper. more so then our own board members and leaders !! which speaks volume. great job. read more

As an owner at Ashton House, I can't help but applaud the exceptional efforts of Linda Semerdjian, our HOA Manager. Linda expertly assists in coordinating maintenance schedules, follows up on homeowner inquiries. She facilitates smooth communication between residents and the Board. She is very knowledgeable and is guiding us through the special assessment and voting process so that we can replenish our reserves and complete maintenance projects in the coming fiscal year. She has been a great help to our community. read more

I recently moved into a community managed by Ross Morgan and was introduced to Lisa who manages my community. Since I have moved in I think I have had about 1 million questions and she has answered every single one of them in a timely manner. In addition to that, I had a few items needing to be approved and I felt she handled all requests in a very timely manner so I wouldn't be delayed in any way. So far it has been nothing but a great experience. Thank you, Lisa. read more

Ross Morgan it is now been 37 days since the sewer line back up in our condominium hidden Canyon. The only response we've had for your company was for you from you to remove my wife's yelp review which I will re-confirm that this will not happen. Your office has repeatedly ignored our phone calls text messages and letters. Our only contact for our incident is your representative Sarah Zemer at this point which is become totally useless. As she ignores her phone calls and repeated text messages and emails we have now hired an attorney who has sent at least three letters which Sarah has replied that our HOA will be taking this up in a private session but we have the ability to come speak on 14 November. We've been out of our home for days the smell is becoming absolutely on livable. For us to put a position to wait until 14 November is completely unacceptable our HO Way and Ross Morgan should come to an understanding and except our offer and pay us what we deserve so we can get the construction work started to try and minimize our out-of-pocket expense as soon as possible. It seems the only way we can get response from Ross Morgan is the place negative reviews on yelp it seems that their reputation is more important than customer satisfaction. We're placing Ross Morgan on notice that we will continue our public discussed over your company's inability to communicate with its customers and help resolve their problems in a timely matter. Unfortunately yelp requires me to put at least one star so I can post my discussed Well we're now at day 161 And we just completed a total waste of time mandatory mediation hearing with Ross Morgan and the hidden Canyon HO a board members. My wife and I enter the meeting today with the hope of resolving our issues and being compensated for our lack of use and the damages caused to our home. Under California law we have to sit at a mediation hearing before we can move forward with our legal action. Hoping that the Hidden Canyon homeowners association would not want to see us in a legal battle over a broken sewer line and a flooded bathroom and kitchen we were expecting at least a good faith offer to try and mediate our damages. My wife and I and our council made a very conservative offer that would have identified Hidden Canyon and Ross Morgan from any further responsibilities to our home. They were more concerned about having a signed confidentiality agreement to silence us from discussing what problems were having with Ross Morgan and hidden Canyon homeowners association. As it turns out that's not their position at all the in fact have absolutely no offer in mind as to alleviate our damages instead they are deciding to take this down the wrong road. See you all in Court read more

As a Real Estate Agent who also handles property management, I often interact with various HOA management companies...not always with great results. Lori Tamboline is the best! She was prompt in her responses, had great communication, and just overall friendly and kind. I highly recommend working with Lori and appreciate her professionalism. Thank you Lori! read more

Ross Morgan is in charge of my HOA where I live in Westlake Village, they were very prompt at handling a request I had!!! Lori is wonderful!

We've been fortunate to have lived in two communities plus a common area community that has been managed by Lisa Byrd (Ross Morgan). My family takes advantage of the community amenities and Lisa is always very responsive, pleasant and extends extra effort whenever we point out any service needs in a swift fashion. We appreciate having someone that has our best interests in mind. Many HOA management companies get a bad wrap due to the thought they only do the bare minimum, but Lisa makes sure that is not the case at Ross Morgan. read more

I know I have reviewed Ross Morgan in the past, so I wanted to provide a quick update. They continue to be the best HOA management company I deal with. I work with a lot of HOA management companies in my line of work, and Ross Morgan continues to be the most responsive and professional management company I work with. They also continue to provide outstanding service for the condo association my property is in. Thank you Ross Morgan!! read more

In the world of Mortgage and Real Estate This Management company is explicitly known as a Giant waste of space, they Charge Insane fee's for basic information they have an HOA Certification can easily cost $500 per pop, They provide incomplete information and argue with you when you have the audacity to complain on the clients behalf as they are in the end paying for this worthless service. They ARE GARBAGE unfortunaly you have to go through them bad service and bad attitudes read more

Worked with Lisa Byrd, what a pleasure . prompt, immediate response, extremely personable. highly recommend read more

Thank you Berta and the customer service team. We had some issue upon move in and they were very patient to help. Thanks again

They continue to send us violation letters when we have done everything we are supposed to! They do not follow up. These people are the rudest, most unprofessional, unhelpful, incompetent people I have ever met! Update: So, the property manager called me on Monday to say that the form we submitted went to his spam folder. That makes no sense since my husband has emailed him previously. If it went to his spam file, I am in shock that he would not check it before sending me a violation letter and a fine for $250.00! Now Warren says that they did not get it before they sent the violation letter out. We emailed the letter on March 18 and did not bring the RV in the community until March 22nd. We received the letter on March 30th. They didn't get the form we emailed until after that??? That makes no sense. I have been trying to speak to Warren or Brian. They refuse to speak to me. Nothing was communicated to me on March 30th at all. I got one phone call from one person on March 31st who said she would resolve it that day and I didn't hear from anyone until Tony called to say it went in to spam folder. This is NOT an isolated incident. We get these false violation letters all the time. Then the company tries to blame us for it. There is never an apology. None of this is ok. We do not consider it to be resolved and I still want to speak to Brian. read more

Really good people to work with. I'm so happy my Ventura Co property is managed by Ross Morgan. The previous company, can I use the name? The initials are GC. They are the worst I've encountered in 30 years of HOA. Had it not been for Ross Morgan, especially Michelle, I probably would have looked for properties in the area. read more

Had an issue regarding a pipe above my car leaking. It was reported to both Ross Morgan and our board. The response, "sorry nothing we can do!" So I went online and was able to find a very inexpensive fix; foam pipe insulation. By the time I even noticed the leaking my car was a mess. According to the HOA board president, "he was aware of the problem??" Gee why wasn't I notified?? Warren the COO of Ross Morgan was called to voice my complaint and my suggested fix. He concurred with me and a few days later the plumbers were out to install the insulation.My car had what looked like a racing stripe going from the trunk to the hood from the water. I had just had my car washed! When I noticed more water each time I wiped it off. The board said I could park in the guest parking. By this time the damage was done! Plus I couldn't monopolize the spot or the other condo owners would of been very upset. This was their solution? Now the HOA is denying me any reimbursement for the detail on mu car to correct what was clearly the fault of the HOA, and NOT me! All this time, neither the community Manager, Tammy nor the COO, Warren took my side. How can you have a HOA company like this? They truly DO NOT Care , and just turn a blind eye to the problem. This is probably my 2nd or 3rd post, and each time after I post ,I shortly get a call from Warren at Ross Morgan promising the problem will be rectified and requesting that my post is removed! Each time I have complied. NOT THIS TIME!! If you are looking for a good property management company, LOOK ELSEWHERE! Warren, this review is STAYING on this site. Ross Morgan and the HOA board of 725 S. Barrington Ave, you have been put on notice, litigation I am sure is forthcoming to recover the damages. read more

I live in Braemar in Westlake Village. I just wanted to say how wonderful Lori Tamboline Is and how she is so helpful and knowledgeable. Thanks Stacy Halfon I read more

The management company received funds from the insurance company to pay the construction crew on a claim and ross morgan calabasas office refused to send the check to pay the crew . Holding onto funds that are not yours and that you know you received to pay others is not just unconscionable and bad management, it is a violation of fiduciary duty. It most certainly would be considered illegal. Thinking about your association funds they are managing - and thinking about them hanging onto money that isnt theirs, then imagine potentially being taken off in handcuffs for this -- and you can get the picture. RUN from this company read more

Once again the wonderful folks at Ross Morgan helped me out with I problem I was having in the area. Lisa B. and Ida W. are always on top of any issues I might have.. Lisa and Ida were and are very professional in their discussions and approaches to resolving issues I may have.. As a resident of Calabasas for 25 years, I know I can go to this great management company to get my issues looked into and most always resolved.. Thank You Lisa and Ida. read more

I want to reach out to Ross Morgan to let you know how helpful Fabian at The Met has been. I believe he is a newer employee but he is very professional and courteous and so helpful. At this time he may be the only on-site person due to the recent Covid positive test of one of the staff members. I was calling for an update on Bldg 14 elevator that is out of service. read more

I can only speak for the service at the Met in Woodland Hills. They really take care of the property as a whole as well as addressing individuals' needs and concerns. Everything seemingly runs smoothly, from security to maintenance. Cleanliness, gardening. The gym. The pool areas. The office is responsive to any questions or needs of the tenant. Everyone at the office tries to be helpful and professional. I have worked with Jennie Rich on several issues and she has been nothing but the best.hoa fees are well spent. All HoA should be so well run. read more

The company manages the condo we live in. I understand most condominiums have strict rules and restrictions but we never had an issue with management. Jennie Rich has been nothing but super helpful and sweet in helping us renovate our home. read more

Ross Morgan has provided excellent service to our HOA at Westview Towers in West Hollywood for over 3 years. Their price is fair and the entire staff will answer any questions that we may have on a daily basis within hours. As HOA president, they have made my life much easier. I highly recommend their service for HOA's in need of management services. The accounting department is flawless! Thank you, Ross Morgan, for going above and beyond!!! read more

We live at the beach in Malibu in a Townhouse and have issues arising quite a bit. We are very please to have Ross Morgan and Sherry Hernandez, the representative of the Company take care of all the issues. She is very responsive and pleased to have her "on board"/ read more

Run! Don't buy or rent if Ross Morgan manages your HOA. If you think Pam Vine is taking your message or cares about your needs - think again. She is the voice of the Calabasas office and spends most of her time explaining to you how you didn't get the voicemail she left or the email she sent. She should not be allowed to speak to the public and certainly shouldn't be in the business of managing homeowners with needs. Defensive, incompetent and rude and accepts no responsibility for her actions. The WORST manager I've ever come across. Run don't walk away from Pam Vine and Ross Morgan. read more

The escrow department at Ross Morgan is amazing. I had a problem with my loan being held up due to a bank issue but RM really pushed through and got what i needed out before it was due on their website. My loan was funded and there were no problems. Couldn't be any happier in my new house before the holidays!!!! read more

It's a pleasure working with Sandra and her associates. I have had several issues that have been solved quickly and have always received follow-up calls confirming that the problems have been eliminated. Everyone with whom I have spoken has politely followed through with a solution or notification to other residents of a security issue of which the residents should be made aware. Thank you! read more

ms. cari has been delt with an ample amount of pressure in her current position. she is radical. i know 43 other owners that know this. we appreciate her and love her. she is a true asset to your company. please note: warren davidoff cheryl daniels desiree daniels esmeralda quiroz kelly cheek elvira sokazie angelique madrigal tammy gamblin danielle wachs lupe sanchez jose sanchez pearl beaudin reina zuckerman lori tamboline michelle atkinson read more

I have been a part of an HOA for the past 20 years and sharing responsibilities with neighbors can be frustrating. Many wait for someone else to take care of the problem and don't bother to call it in. Over the years I have had many occasions to contact Sandra at Ross Morgan for issues with trash collection, wasps and burned out lights. Once notified, she is responsive and takes action quickly. I have appreciated the attention paid to any concern I've informed her of. Even during this Pandemic when other businesses are not able to, or are just not taking care of their clients, Sandra and Ross Morgan have kept up the quality of their service. read more

I wanted to take a moment to thank you for your time and efforts managing our building. You are always available to take calls and if you don't have an answer at that moment you make a point of following through. Your recent referral was a hit by the way, thank you again!! read more

After years of being in customer service, I just have to compliment someone when they go above and beyond. I called the Sherman Oaks office to ask about a listing, and spoke to Christy. What a pleasure!! She was informative, friendly and just so helpful. If she's any indication of Ross Morgan's broader work ethic, I'm happy to give them my business!! read more

Our HOA has used Ross Morgan for as long as I've lived there (20+ years). We've had the same manager (Sandra B.) for that time, too. The service is excellent in both being proactive (handling monthly and annual tasks) and in responding to our requests. We are happy in the value we receive for our management fee. read more

Sandra from the Calabasas office is patient, efficient, and responsive to our HOA's needs. She is a pleasure to work with.

Just love Ross Morgan. Can't say enough about all the support and guidance we have received over they years. Sometimes I feel like we are the only HOA they manage. Ida and Sarah are two of the most responsive and caring people I have ever met in business. They are HOA experts that I would encourage anyone to work with. read more