Came here hunting for a pair of shoes that I saw at another Ross. Bad news is that I did not find them. Good news is, we still found a couple items that we didn't see at the previous Ross stores we hit up. We scored a Manchester City soccer ball on clearance for $7.50 and some medium kids Puma socks for our son. (I always seem to find the small and large but this place had the elusive mediums!!) Store was clean and organized. Cashier was FRIENDLY! Love that. We were also greeted upon walking in. (I know they try to always do that, I think it's nice.) read more

Ross Dress for Less - Score! - Department Stores Near Me - Pasadena, Texas

Ross surfing as usual and picked up a few wants not needs. Grabbed a few new kicks and the rest is history. They take all my $$$$ read more

Ross Dress for Less - Department Stores Near Me - Pasadena, Texas

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My daughter and I walked into Ross on Fairmont Pasadena tx and an employee told us you're not allowed in here with drinks. I walked back out to see if I overlooked the sign saying no food or drinks allowed and as nothing. She was extremely rude hollering at us like I know there rules. Instead of hollowing at your customers put a sign up letting us know. I went to Pearland pkwy with my drink and had no problems with my drink. read more

Appreciate the trash bag to cover my lamp on a rainy day Gabby but your employee Mayra should have at least tried to accommodate my request for a trash bag because the store did not have any medium or large bags to carry out large items. But no instead I had to ask for you and get your approval because like you said your employee doesn't have the authority to give out a trash bag to carry large items. The absurdity. read more

Need to. Change y'all hours online I drove 30 because it said it was open till 11 I basically got shooed away at 10:16

Not a very good location, the employees are way too comfortable. I heard they needed a code and the owner's the only one that has it. I heard a girl say " I'm tired! You care if I take a nap? " and the manager reply " I don't care " lol I shouldn't hear these things. read more

Grossest bathroom I've ever been in. I'd rather use a porta potty or piss/shit myself.

Their service is the worst. I literally walked in and they were already giving me dirty looks. Not to mention that their bathroom is filthy as fuck, and the employee by the dressing room was NOT being helpful at all. I got the vibe that she was thinking we eras trying to steal something. I would not recommend coming here. I certainly won't read more

I love Ross, always have. They're cheap, have great selection and generally very friendly customer service reps. The woman at the dressing room was sweet and congenial, if a little soft-spoken. I had a really good experience, finding everything I needed in 10 minutes. When I got to the line to check out, however, the vibe went from friendly customer service to cold and awkward. The woman who checked me out, Denise (it was spelled differently, but I can't remember the spelling) was not rude, just apathetic. She obviously didn't give a crap about me or any of the other customers in the store. I asked how her day was going, it's the south, we do that. She replied with a LOOK (you know what I mean) and asked if I'd found everything alright. I said yes, she smiled snarkily, and checked me out without another word. She didn't wish me a nice day or even say thank you. Maybe my small town mentality is in overdrive right now, but every place I've ever worked, whether I was having a bad day or dealing with a particularly nasty customer, I always had a smile on my face. A friendly customer is a refresher, not a burden. You shouldn't treat them as such. She is the only reason I encountered that kept this Ross from having 5 stars. read more

Sorry to say this Ross lacks the helpful customer service that the other Ross's stores in this area seem to embrace. Other Ross's with good customer service people answering the phone; Baybrook Mall, 45 and 646 Ross, GulfGate and Almeda Genoa are excellent with wanting to help a customer find an item) Unfortunately after talking to the sales clerk maybe the manager of this Ross on E Southmore in Pasadena, I was left with the question? Why is this woman even working if she didn't have the energy or desire of her own (even if they were busy at that moment) to take my name and call me back when business slowed down? She told me with out checking that I could drive the 40 miles to come check rather than she take it upon herself (maybe she couldn't leave her post?) To check or ask one of the salesclerks ringing to look to their right at the front of the store and see if there was a 3 FOOT orange or purple Witches hat in the 2 rounders of Halloween decorations...they couldn't be missed they are tall! But no, even though I told her all the other Ross's I called were happy to look, she would not, and didn't care. I work retail and many times I take someones name and Call them back, it's no problems because it's my job. I did Call corporate and they backed her up saying they don't have to do that for a customer...but let me tell you...they do it anyway and I thank them for helping me...but not this store, a little common curtesy would have been apprectated...I'm guessing the girl who answered the phone read the Ross Rules and is following them by the T...I wouldn't hire her or keep on on my payroll for such an additude... or laziness. read more