I met Jim from 518 Realty a year prior to needing his services. I told him I was not ready to…read morepurchase a home just yet, but we would keep him in mind when the time came. Well, finally, we were ready. I called Jim up and he enthusiastically was ready to help us find our first home! He listened to our wants and needs and started making appointments to show us the houses available. Once we found our dream home, fairly quickly I might add, he walked us through the entire process. We ended up in a bidding war, but he was able to get our offer approved by using a strategy of offering $1000 over the highest bid up to a specified amount. IT WORKED. He was there for the inspections and was always just a text away. He even stopped by recently to see how things were going. At closing, he gave us a nice bottle of champagne to celebrate! If it wasn't for him, we would not be enjoying this beautiful place we now call home! Thanks JIM!

Jessica Bedard was an amazing realtor. She was always in touch with us, never left any questions…read moreunanswered, easily reachable, understanding of our geographical and financial needs, patient and always friendly. I would recommend her to everyone and anyone.

When my heat went out at 2 am on one of the coldest nights of the year, I spent an hour calling…read moreevery HVAC company on Yelp to find someone who could help me out ASAP. It turns out a lot of pipes froze that night, because no one had any techs available. The best I could get from mist was a promise to have someone call me in the morning. Josh from Holmes, though, called me back immediately. He helped me stop the water that was flowing out of the burst valve, made sure I had some emergency heat, then scheduled me for first thing in the morning after he finished with his next client. He fixed the problem and even made some improvements to make my system a bit more resilient going forward. He was there all day, so I was expecting an astronomical bill since I had called in an emergency basis. I was pleasantly surprised to see the price was very reasonable. I had actually made that exact repair myself 5 years earlier (Josh said it was a quality issue with the valve and not my handiwork that lead to this failure, and I choose to believe him), so I know the going rate for the valves he used, and I know what the labor was like to install it. They charged a fair markup for the parts and a competitive hourly rate for the labor. And of course, Josh did the work a heck of a lot faster than I did back in 2021. I'm very pleased with the service and the quality of work. I'll definitely be calling Holmes the next time I need any HVAC work done.

I've been trying to get in touch with Josh for months but he hasn't returned phone calls, texts, or…read moreemails. Josh left a partially installed mini split system unfinished in our home. I can't get any other contractors to finish his work because it was done with obsolete equipment. Get in touch with us, we really need this system finished before we move!

Attention consumers, I'm sharing my experience with 518 Management Group to help potential clients…read moremake informed decisions. TRUST the reviews on BBB. Here are some key concerns as a summary: Fees for Unrendered Services: I was charged for services (e.g., leak investigation, snow removal and space heater) that weren't performed/provided. Unclear Charges: The security deposit contained unexplained fees, and requests for clarification were met with dismissive responses. Transparency Issues: Proof of services rendered (showings) wasn't provided when requested, despite them reporting them. Communication Concerns: Request to visit the office address were unsuccessful, and the company suggested an off-site meeting at a coffee shop. We read the reviews, but wanted to give them a change after speaking and gave the benefit of the doubt and unfortunately fell into the same trap. The property management company creates charges for services not provided and continually adds fees. They insist on depositing money into an app called App Folio, from which we cannot retrieve our funds. For instance, they charged us for a leak investigation that was never requested or done on 3/15. The property has been vacant since 1/30 and was recently repaired with their knowledge. When we questioned the charges, Rebecca dismissed the tenant's concerns as 'delusional" and refused to clarify the charges listed in the security deposit letter. Additionally, their response to our request to visit their office in Albany was to meet at a coffee place. Thee was no one at their office address. It seems non existent. Despite Antonio's claim that charges are only for maintenance work, unexplained fees keep appearing. Andrew, the maintenance person, missed issues that I had to hire someone else to fix. The contract states a $25 monthly management fee while property is vacant yet they claim they're working for free. They have made no efforts to rent the property and in a weekly report stated "showing were happening" yet never provided proof of showing when asked. Rebecca's poor interpersonal skills are evident in every communication. This company lures consumers with low fees but then invents random charges without explanation. When you demand an explanation for the charges or proof of what they did, they use their 'right to terminate the contract" and keep your money. Do not trust or give these people the time of day. They should be reported to the NYS Division of Consumer Protection (DCP).

They consistently charge clients for Services Not rendered. Very dishonest and unprofessional.read more

This company submitted an illegal vandelism claim using my name the day before the homeowners…read morepolicy ended. Complete lies on claim abt appliance damage- i had sold all the appliances long before they got involved. Sounds like a bunch of clowns. Actually, giving them below ZERO rating, just dont have a button for it

Diamond Realty Management, "DRM", routinely engages in unprofessional behavior, including failure…read moreto follow through with association member concerns, poor communication, refusal to disclose financial arrangements with third party vendors. The co-owner tasked with "managing" our property is arrogant and dismissive. He continuously finds excuses as to why DRM is not responsible for work requests, placing the undue burden on the association member. As they are paid a flat yearly rate, their business model is designed to tell association members "no". The more "no's", the less work and the same flat rate. Unfortunately, DRM has a monopoly in the Albany area, which minimizes the likelihood of recourse.

I love my apartment at Shaker Run. I have been here for over 20 years now. Spacious apartments &…read morequiet environment. Kathy, the property manager & the maintenance crew are always very helpful & available. They do a great job considering they have hundreds of apartments to attend to. Very well run community.

I've lived at Shaker Run for nearly seven years. In that time I've had issues, per normal apartment…read moreliving, but any time that I've reached out to the office I've gotten help and the problems resolved. Recently they went above and beyond to make sure a very stressful issue was resolved and went to extra steps to be sure that I was happy living here. No other place I've lived has ever done that. The owners, staff and maintenance team treat tenants like friends and family, not just a rent check. No apartment community is without faults, but when I hear people complain I often wonder if they have tried other communities in the area because I have, and this one is one of the best. The apartments are spacious and cozy, and I have made this my home.

This place is a joke. The turnover of employees is ridiculous .the family owned business enjoys…read moreemploying thieves and perverts the apartments smell like sewer and the water isn't safe to drink. They don't update anything residentially . And the family values are work then hard and don't pay for pto time collected. This place should be fined and put out of business. Period. The staff is a joke and the clients belong in nursing homes. That's how bad these apartments look inside. They maintain the apartments like 3rd world status.

Terrible company only cares about the money. I rent an apartment from…read morecarpenter village and told them the called the rental and property manger a few times about upstairs neighbors being really loud throwing the ball all night waking up my children. pleasant To speak to but never called me back. So I called the company and asked to speak to a person higher up then them the receptionist laughed and said hahah the president of the company won't talk to you. I was very baffled because the president is a person just like us why can't he talk to me about his apartments. terrible and very unprofessional she then said "I am not a therapist" and hung up the phone on me.

Tori and Meghan are fantastic! Took us on with short notice and Meghan was a trooper. Took us…read morethrough the snow to see several houses and was finding us more. You can't find a better resource in the area. I recommend Tori to you without reservation.

Worst real estate experience I've ever had. I strongly recommend avoiding this brokerage based on…read morewhat I went through. In my opinion, the way my transaction was handled felt dishonest, unprofessional, and completely lacking transparency. I left the process feeling misled and taken advantage of. Communication was inconsistent, important details were not disclosed, and the overall experience caused me significant frustration and financial concern. I would never buy or sell a property with this company again. I believe their practices should be looked into by the state for possible violations. This was my personal experience, and I hope it helps others make an informed decision.

When I needed a new apartment in Saratoga Springs I went threw Burns Management. They answered all…read moremy questions and went above and beyond to help me get into my new apartment. The studio I rent is a good price for the area and close to my job. I have a feeling I will be here for many many many years to come. Thank you Burns Management .

They act in bad faith - think twice about renting with them. I submitted an application with $120…read morefor one complex and never heard back after multiple attempts at communication. Thought that would be resolved in time as I applied at another complex and paid another $120. That application was accepted as probably the first one was. I paid $2000 for a security deposit and one week later asked to break the lease - based on information I was given by them. They let me out of the lease but kept all the application and security deposit money. Very bad form. probably worth losing that money not to have to deal with them as a tenant. BE CAREFUL

Tracy helped us with the purchase of a lake cabin. She did an outstanding job and made the process…read morevery easy. ~ Jerry

From the owner: I am a licensed New York State REALTOR® proudly serving clients in the Captial Region and…read moresurrounding counties. I have over 21 years experience in law enforcement that has fine tuned certain skills which are proven to be beneficial to both sides of a real estate sale. Honesty, integrity, and fairness will always be a priority. I have strong interpersonal, communication and negotiating skills which are especially beneficial in today's competitive housing market. I am also an avid equine enthusiast for over 35 years. I am comfortable showing homes anywhere near the bus line to lush green pastures.

Rob did an amazing job with the photography for my properties! He took extra time to come back and…read moreget specific shots for me.

From the owner: We specialize in amazing client service and offer high end real estate photography and videography.read more