Attention consumers, I'm sharing my experience with 518 Management Group to help potential clients make informed decisions. TRUST the reviews on BBB.
Here are some key concerns as a summary:
Fees for Unrendered Services: I was charged for services (e.g., leak investigation, snow removal and space heater) that weren't performed/provided.
Unclear Charges: The security deposit contained unexplained fees, and requests for clarification were met with dismissive responses.
Transparency Issues: Proof of services rendered (showings) wasn't provided when requested, despite them reporting them.
Communication Concerns: Request to visit the office address were unsuccessful, and the company suggested an off-site meeting at a coffee shop.
We read the reviews, but wanted to give them a change after speaking and gave the benefit of the doubt and unfortunately fell into the same trap. The property management company creates charges for services not provided and continually adds fees. They insist on depositing money into an app called App Folio, from which we cannot retrieve our funds.
For instance, they charged us for a leak investigation that was never requested or done on 3/15. The property has been vacant since 1/30 and was recently repaired with their knowledge.
When we questioned the charges, Rebecca dismissed the tenant's concerns as 'delusional" and refused to clarify the charges listed in the security deposit letter.
Additionally, their response to our request to visit their office in Albany was to meet at a coffee place. Thee was no one at their office address. It seems non existent.
Despite Antonio's claim that charges are only for maintenance work, unexplained fees keep appearing. Andrew, the maintenance person, missed issues that I had to hire someone else to fix.
The contract states a $25 monthly management fee while property is vacant yet they claim they're working for free. They have made no efforts to rent the property and in a weekly report stated "showing were happening" yet never provided proof of showing when asked. Rebecca's poor interpersonal skills are evident in every communication.
This company lures consumers with low fees but then invents random charges without explanation. When you demand an explanation for the charges or proof of what they did, they use their 'right to terminate the contract" and keep your money. Do not trust or give these people the time of day. They should be reported to the NYS Division of Consumer Protection (DCP). read more