Went to their food truck at the Kiowa rodeo. I sampled the Caramel Fudge Crunch and was shocked to taste peanuts (the flavor placard only featured chocolate and caramel drizzle). I then said such and was told (rudely) that it contains peanuts. I am severely allergic to nuts. Their flavors are listed on placards just stating the flavor w/ absolutely no indication of a nut allergen (which is illegal ). The only allergen signage I saw was in the back on the freezers, primarily out of view of customers and just said something about cross contamination I believe. Once I was told it was nuts I explained how it would've been nice for the allergen to be disclosed because I am allergic, to which the woman working responded with ZERO empathy, concern, or even a simple "sorry".
Because of their carelessness I had to miss the majority of the event I paid for and go in an ambulance.
Today we contacted the owner over the phone and were met with nothing but a rude, defensive and arrogant response. He took zero responsibility, never apologized, never sounded understanding, and blamed me (the girl who could've died) for the entire incident.
This lack of disclosure and disregard for laws and consumer safety could have easily killed someone. Peanuts are the most common allergy ESPECIALLY among YOUNG CHILDREN. Imagine it was a 5 year old instead of me.
Edit: I immediately contacted my parents and went to EMS. I was laughing because I was in shock and scared of going into anaphylaxis (laughter is a common defense mechanism). I was 17 at the time (18 now) and am extremely informed on how to manage my allergies and have been taught since a young age. Yes I should've asked BUT there should be some sort of allergy indicator on the flavor placard, which is all I'm asking for. I ordered another flavor along with a water as a means to wash down the allergen in my system (a technique that anyone with food allergies can recognize).
Bottom line is customer service was subpar (never received an apology) and there should be some sort of indication of allergies ON THE FLAVOR PLACARD. read more
