We're staying at the Belle Mar in Captiva and are having a horrific experience with Royal Shell…read more The pool of the rental home is unusable (filter doesn't work, heat doesn't work, pump doesn't work, water quality is extremely low) and we have had zero luck getting the property management company to help. They initially sent someone who determined that rats had destroyed the heating/pumping/filtration system. If I owned this property and learned that the management company allowed the pool to be destroyed by rats, I would be irate. As a vacationer, this is a major letdown...we are spending a lot of money to stay here and wouldn't have rented a property without a pool. Furthermore, one of the showers was filled with blood when we arrived. We were told that they provide no housekeeping while renters are there. They obviously provide no housekeeping in advance of people staying there, either.

We recently rented Sunset Captiva #41 in end of January and early February. The house had been…read morecleaned, but was clearly neglected regarding maintenance. The dishwasher was broken, and we were without a working dishwasher for 9 of the 14 day stay. The windows in the diningroom were open a few inches and the cranks were broken, so we could not close them during chilly nights. The vertical blinds in the kitchen were broken and stuck partially open. The screen door in the porch would not stay closed and banged open and closed in the wind. The smoke alarm on the second floor went off at 4am our third night, as it needed to be replaced. Heat in the house was only effective on the second floor. The love seats in the livingroom were stained, and there was not enough seating for 5 people. No beach chairs were available at all. TV was on a corner wall unable to be angled towards those sitting in livingroom. The microwave was hung too low over the stove. It was a dangerous situation to try to manage stove burners and oven settings as they are on the back of the stove. Someone could get seriously burned or clothes could catch on fire. We had maintainance people out seven times to try to repair these issues. That is not how we planned on spending our vacation time. Overall, this was a very disappointing rental, as the house had been seriously neglected. Royal Shell is managing this rental, and they have failed.

The home being rented was sold and changed ownership. We were unaware of a new owner and sent the…read morenext months payment to Coastal Shores Property Management as always. Instead of directing the payment to the new owner where it belonged, they accepted the payment. Leaving the new owner, as well as ourselves, without the money due. Still trying to resolve this and have them return the money., so far to no avail. Will update this review if they do the right thing and return the money. UPDATE - Coastal Shores has Followed through and the issues have been corrected.

From the owner: Your Trusted Partner for Property Solutions! Are you a…read moreproperty owner seeking peace of mind and optimal returns on your investments? Look no further! We are dedicated to providing exceptional property management services tailored to meet your specific needs. Expertise and Experience: Our team of professionals possesses extensive knowledge of local markets, regulations, and trends, ensuring your properties are managed efficiently and profitably. Comprehensive Services: We offer a comprehensive suite of property management services designed to handle every aspect of property ownership. From tenant screening and leasing to rent collection, maintenance, and accounting, we handle it all, so you can sit back and relax while we take care of the day-to-day operations. Personalized Approach: We recognize that every property is unique, and we tailor our services to match your individual goals and requirements. Tenant Satisfaction: Happy tenants are the key to successful property management. Our team is dedicated to providing exceptional customer service to both property owners and tenants. We promptly address maintenance requests, ensure timely rent collection, and foster positive tenant relationships, resulting in higher tenant retention rates and reduced vacancies. Transparency and Communication: We believe in open and transparent communication with our clients. You can count on us to be responsive, proactive, and accountable every step of the way.

My family and I rented a home in Captiva from American Reality for the week over Christmas for…read moreclose to $10,000.00 This was to be our family vacation. Unfortunately, Hurricane Ian destroyed the island causing damage to the infrastructure, bridge, restaurants, stores etc. Lisa Wheeler called us today and stated that they will not be refunding our money and that they will be keeping our money for two year and we can apply it then. Also that our money will be released to the owner on December 30th. She was extremely rude and condescending stating that I will have to contact my attorney and that I chose to cancel my vacation and did not take trip insurance. I did not want cancel my vacation... there is no island to vacation at...Why should American Reality use my families vacation money for 2 years. I had also rented a place in Sanibel for a week in January from Sanibel Holiday. They contacted me the week after the hurricane and refunded my money the next week and could not have been more ethical and professional. American Reality will respond ,as they do to all complaints, with a paste and copied state statue. Ms. Wheeler also refused to provide us with her brokers name repeating over and over that they do not fall under the real estate commission that they are Chapter 509 Department of Business and Regulations. I have filed a complaint there also. Just a horrible company to deal with.

Brandy is the best realtor ever. She listens, asks great questions, only shows you properties that…read morematch your search criteria, and is super fun, while being professional. We were not from the area, so she helped us understand the different areas and pros and cons. You will not be disappointed- choose Brandy.

In this crazy market, you definitely need an experienced, knowledgeable realtor and Brandy is just…read morethat plus more! She knows how crazy it is negotiating the sales of homes right now in Cape Coral and well, anywhere great to live these days! Of course it was a weekend and she had a funeral, but she was patient and understanding and went out of her way to help. We didn't get the house, but hopefully soon! M Y R E A L T O R

Select Vacation properties are amazing. The staff are also very friendly and helpful. We love our…read moretime on Sanibel;)

Sanibel is our yearly destination, and for the past several years we've booked through SVP. Before,…read morewe were with a much bigger and more impersonal agency. SVP is friendly, responsive, helpful, and in the rare case of a problem they are right on it. The washing machine in our unit went bad, and they sent someone out to confirm the problem and within a few days the new one was installed. They even told us where to get our clothes cleaned and offered reimbursement... not needed since the fix came so fast but hugely appreciated. They also make it very easy to book pet-friendly properties. We stay at the Island Beach Club and can't see staying anywhere else.

I had the pleasure of get information needed by Ms. Calderin. Even though our family decided on a…read moredifferent state, I'm impressed with the professionalism, knowledge and respect treated. This speaks high values from your co. Will not hesitate to contact and recommend you. Thanks

Reed Property Management has been managing our rental real estate portfolio for over 3 years, and…read moredoing a great job. our revenue has increased and our day to day headaches decreased. They are very knowledgeable and professional and work through problems to conclusion. our properties are inspected and reports generated at least twice a year, and in many cases quarterly. Kim and Shay are very honest in their approach to management and are responsive to ownership and residents. It is well worth the cost to have them. D Cooper

Loretta Geiger has been helping people buy and sell homes on Sanibel Island for over 20 years…read more She's a real local and knows all the ins and outs of the island. I've been coming to Sanibel & Captiva for years and felt like I knew the places pretty well but she took me to neighborhoods I never even knew existed! Most importantly to me, she never made me feel pressured to buy or grew impatient, she's such a genuine person that I felt comfortable that she really just wanted me to be happy with my purchase, not just try to make a quick buck. I have never been a huge fan of real estate agents or looking to make big purchases to begin with but I could not have had a better experience, she comes really highly reccomended!