My family and I rented a home in Captiva from American Reality for the week over Christmas for close to $10,000.00 This was to be our family vacation. Unfortunately, Hurricane Ian destroyed the island causing damage to the infrastructure, bridge, restaurants, stores etc. Lisa Wheeler called us today and stated that they will not be refunding our money and that they will be keeping our money for two year and we can apply it then. Also that our money will be released to the owner on December 30th. She was extremely rude and condescending stating that I will have to contact my attorney and that I chose to cancel my vacation and did not take trip insurance. I did not want cancel my vacation... there is no island to vacation at...Why should American Reality use my families vacation money for 2 years. I had also rented a place in Sanibel for a week in January from Sanibel Holiday. They contacted me the week after the hurricane and refunded my money the next week and could not have been more ethical and professional. American Reality will respond ,as they do to all complaints, with a paste and copied state statue. Ms. Wheeler also refused to provide us with her brokers name repeating over and over that they do not fall under the real estate commission that they are Chapter 509 Department of Business and Regulations. I have filed a complaint there also. Just a horrible company to deal with. read more