We have had a terrible experience with Dr. Rosen from day one of my daughter's ortho treatment. I only went to her because she was part of my insurance plan PPO (now I understand why) and the past two and a half years have been a nightmare. First they tried to sneak additional charges into my contract, which I noticed and after I contacted my insurance carrier, they removed. They had her wear rubber bands for 18 months! They kept saying "just one more time" and believe me, I made sure she was wearing them 24/7 after the 5th time of waiting hours in that cramped office for her appointments. Then they finally scheduled her to have the braces removed, after "one last check" this week. We went in and were told that they were taking off the braces next Monday, but just so you know, she still has an overbite. When I tried to ask for further explanation, the Dr. just kept using dental lingo and not giving me any answers. When I told her I didn't understand what she was saying, she put my daughter on the spot and said, "why don't you tell us what is going on" and basically accused my daughter of lying about wearing her rubber bands and told us "if she was my daughter, I wouldn't take the braces off but I am done so I'm taking them off." I am with my daughter all the time that she isn't in school, and I know she was wearing the rubber bands. Regardless, Dr. Rosen was SO unprofessional and rude, which I can take when it's directed at me, but when she accused my daughter of lying and made her cry (she is very shy and sensitive and never gets in trouble, always wants to do the right thing so she was terrified)...that was it. I am telling EVERYONE I know NOT to go to Dr. Rosen and I am switching immediately to an orthodontist that knows what they are doing, even though I am going to have to pay for it out of pocket since Dr. Rosen has already been paid--for doing nothing but wasting our time and being disrespectful and rude. read more