had my van towed to his with a no start problem they said it was fixed not fixed same problem this…read moreserves a warning to other's not to take there car's truck's or van's there they clearly do not know what they are doing

My grandson has taken his car there and his girlfriend's car . He has great things to say about…read mored.j. The owner. I will take my car there if and when I need service. His prices are very fair !

I will never take my car anywhere else! Bona Fide has proven to me that there actually is an auto…read morerepair shop that is an honest, professional, customer oriented shop in this town! Their employees Are the best! And their mechanic Steve is a master!! I finally found a shop that I can trust-that I can trust!! Kudos to you all!! Judy M.

I first brought my 2018 RAM 2500 Diesel to Bona Fide last December while visiting family in…read moreRoseburg. Just three weeks earlier, I had spent nearly $4,000 in California having the turbocharger repaired, only to have the truck go into limp mode while I was in Oregon. Bona Fide got me fixed up and back on the road. They were also able to clear some incredibly annoying dashboard codes that I'd previously been told only the dealer could clear. But what really earned my loyalty happened eight months later. I started hearing a whistle when using the exhaust brake and called Bona Fide. They told me it was likely a failing gasket and, without any prompting from me, said that if it turned out to be one of the gaskets they'd replaced in December, they would repair it under warranty at no charge. I brought the truck back, and sure enough, it was one of those gaskets. They stood behind their work and repaired it at absolutely no charge. No excuses, no trying to convince me it was something else, and no surprise bill. They simply honored their warranty and did what they said they would do. That's how you earn a customer. Bona Fide is knowledgeable, capable, and--just as importantly--honest. They've earned my trust and my loyalty. As long as I can get my truck to Roseburg, I'm not taking it anywhere else for repairs. Highly recommended. Steve at Bona Fide is truly an awsome human being.

Guy and Gina are true life savers. My new class A had a major electrical problem and Guy responded…read moreto get me able to get it to repairs at Freightliner in Eugene. Guy is very experienced as a Master Electronic Technician. He carefully to diagnose and define the issue. I highly recommend Mobile Mechanic Service Co as your first choice in any repair situation. Really appreciated their kind and complete attention !

They performed a smog check for me . They were willing to accommodate a change in my schedule on…read moreshort notice. The Service was performed in a reasonable period of time, and best of all they had interesting reading material in their waiting room.;)

Tony did a great job on changing my trailer tire and adding a new mudflap great assistanceread more

Outstanding customer service. Had a U-Haul inner tire flat on a loaded 15 foot truck and Valley…read moreTire came to the rescue. I know it's not easy manually removing and replacing a tire back on the rim especially on bigger tires as I have done it in the trail and it was a pain! They had us back on the road in less than an hour!

Let me start off with saying that if I could give 500 stars I would! Jason with Bill's Towing…read moreprovided the most incredible service to us as we were going to have to leave our diesel pusher in Oregon for repairs during our "trip from hell." I called for assistance on a gear oil leak I was having and Jason showed up and was able to fix our issue as he was very familiar with our issue. He was professional, timely and provided great value in the service he provided. We made it home the final 400 miles of our trip with absolutely no issues. Thank you so much Jason!

Makes his money from people in a bind. Overpriced, arrogant, and substandard quality of services…read more Found used parts used in a repair after going to another shop.

Jim and his team are always honorable, honest and trustworthy. I trust them to diagnose and…read morerepair with integrity and with great skill.

Unless you want free storage, DO NOT TAKE YOUR VEHICLE TO ROGER'S TUNE-UP on Harvard in Roseburg!…read moreRogers Tune-Up is a farce! We were told the car couldn't be brought in until a week had passed, presumably, that's when they could get to it. The car was brought in 5 weeks ago and we have been told 4 separate times it will be ready that day or the next and here we are again! I suspect the car has not even been looked at. I understand new issues can arise as you get into a car but why make false promises? This is not a second car. It is used every day in the driver's line of work, plus medical appointments at the Cancer Center necessitate trips 22 days out of the month. Friends provide rides when they are available however, Uber and Lyft are getting rich off of us.

Took in my car for a new transmission. Dropped it off and left the state for a few weeks. When I…read morereturned, the car was ready and clean! Ken H in service is the go to guy. Honest and GREAT communication. Highly recommend!

Had a quick and easy experience for my first time purchasing through Roseburg Honda. Maddie, my…read moresalesperson, was actually in her first sale and handled it like a pro, going the extra mile to find a vehicle I actually wanted instead of pushing me to settle. Would not hesitate to deal with her or Roseburg Honda again

We are currently (Aug2025) traveling to see my wife's parents and found a nail in our tire. We…read morepulled in around 430p and Anthony was very awesome and nice and squeezed us in before they closed. They were able to not only get us in before closing. They were able to patch/plug our tire! So thankful we found them and this location! Would recommend them again and again to anyone in the area!

I live in OR and have twice bought tires in CO, most recently in May of 2023. On October 21 I had a…read moreblowout in OR. Since my tires are under warranty, I called Big O for direction and was told to call a local authorized dealer as the nearest Big O is 70 miles south. The authorized dealer refused to install one tire without putting on a full set since my car is AWD. There's no way I needed to replace all my tires. To get my tire installed and not void warranties or be required to unnecessarily purchase additional tires, we had to take my car to the location 70 miles away. Chad at the Roseburg location (store #037035) explained they'd need the CO store to order the tire and have it shipped to OR. I was assured all was handled and my tire would be in OR soon. This was not the case. After multiple calls I was informed by OR that it was out of their hands because the CO store had stopped answering their calls. It was suggested I try calling CO. When I spoke with store #006042 I was told they'd order the tire, but they badmouthed the OR store, claimed it wasn't CO's problem, and that OR was trying to double dip. On Wednesday, November 22 at 5pm I received a call that my tire was in. Thursday was Thanksgiving; I promised to be in asap on Friday. The OR store assured me no less than 4 times over the past month they'd get me right in and I'd be on my way after 30 min. They knew I was out of town, limping on a donut, had no appointment, and had been without a tire for 4 weeks. After 17 calls with the OR store, 5 with CO, and waiting 1-month I finally was getting my tire replaced. I showed up to the OR store on Friday ~10:45am. Staff grumbled that I asked for balance, rotation, and alignment. I had to wait two hours for my car to be serviced. I was given a printout of my alignment and told that the front was really messed up. When I asked for confirmation that it was fixed, I was told no, I could come back next week. I asked about my warranty and the person at the desk said it 'should' still be good. I said I needed a definitive answer. He sighed as he said he'd go check with the manager, and when he came back told me I needed to talk to CO and that they put on my tire without even charging me. I should be grateful! I am still flabbergasted that it took a month for me to get my tire after the stores put me in the middle and the atrocious service I received. I have called the customer service line 5 times as of writing this and am still waiting for a solution.

Well, I'm still sitting here waiting to get my car tires put on. When I called got a great quote so…read moreI can't complain about the tire price, but the service sucks. They said they have the tires in stock and replace them right away. I'm still waiting for them to take the car in. It's gonna be another 45 minutes so the total time was probably close to an hour and a half. When they tell you one thing and do another that's not a great thing for the customer.

Have used Big O for years and have always had great service for 4 different cars. Wide choice of…read moreproducts and excellent customer service!