I live in OR and have twice bought tires in CO, most recently in May of 2023. On October 21 I had a blowout in OR. Since my tires are under warranty, I called Big O for direction and was told to call a local authorized dealer as the nearest Big O is 70 miles south.
The authorized dealer refused to install one tire without putting on a full set since my car is AWD. There's no way I needed to replace all my tires. To get my tire installed and not void warranties or be required to unnecessarily purchase additional tires, we had to take my car to the location 70 miles away.
Chad at the Roseburg location (store #037035) explained they'd need the CO store to order the tire and have it shipped to OR. I was assured all was handled and my tire would be in OR soon. This was not the case.
After multiple calls I was informed by OR that it was out of their hands because the CO store had stopped answering their calls. It was suggested I try calling CO. When I spoke with store #006042 I was told they'd order the tire, but they badmouthed the OR store, claimed it wasn't CO's problem, and that OR was trying to double dip.
On Wednesday, November 22 at 5pm I received a call that my tire was in. Thursday was Thanksgiving; I promised to be in asap on Friday. The OR store assured me no less than 4 times over the past month they'd get me right in and I'd be on my way after 30 min. They knew I was out of town, limping on a donut, had no appointment, and had been without a tire for 4 weeks. After 17 calls with the OR store, 5 with CO, and waiting 1-month I finally was getting my tire replaced.
I showed up to the OR store on Friday ~10:45am. Staff grumbled that I asked for balance, rotation, and alignment. I had to wait two hours for my car to be serviced. I was given a printout of my alignment and told that the front was really messed up. When I asked for confirmation that it was fixed, I was told no, I could come back next week. I asked about my warranty and the person at the desk said it 'should' still be good. I said I needed a definitive answer. He sighed as he said he'd go check with the manager, and when he came back told me I needed to talk to CO and that they put on my tire without even charging me. I should be grateful!
I am still flabbergasted that it took a month for me to get my tire after the stores put me in the middle and the atrocious service I received. I have called the customer service line 5 times as of writing this and am still waiting for a solution. read more