I had a truly outstanding experience at Industrial Tire and was impressed enough to write a…read moredetailed review. I came in on a recemt Saturday morning right at opening (8:00 AM) as a walk-in, and the shop was just starting to get busy. Leo and the team got my car in right away, and I was out the door by about 8:35 AM. I had recently purchased a new set of tires from a big chain and was dealing with a persistent wobble that had not been resolved there despite multiple attempts. Instead of defaulting to another rebalance, Leo at Industrial Tire took a more thorough and thoughtful approach. They inspected all four tires, performed road force testing, and carefully evaluated what was actually happening. Leo quickly identified the real issue: one of the brand-new tires was defective and out of round. What really stood out was how clearly he explained everything. He showed me exactly how the tire was behaving, walked me through the diagnostic screen, and made sure I fully understood what to tell the original seller so I could get it replaced under warranty. He even marked the defective tire so there would be no confusion later. The entire interaction was professional, patient, and respectful. I never felt rushed, and it was obvious they genuinely wanted to solve the problem correctly rather than just perform a quick service. Another thing worth noting: they handled all of this with integrity and did not charge me for the diagnostic work. That level of honesty and customer care is rare. I will absolutely be returning for any future tire or wheel-related needs. If you're dealing with an issue that another shop hasn't been able to fix, I would strongly recommend coming here first.

These guys are outstanding. I had a rental that got a nail in a tire so we stopped in town to see…read moreif they could do a quick repair. Was in the bay in under a minute (not exaggerating), and back out the door 20 mins later with a patch and they topped the air in all four tires. Told me NO CHARGE. Despite the fact that they knew I was from out of town and would likely never have a need to come back for tires. Just a classy and honest bunch.

I needed an alignment and it was urgent. I commute 2 hours each way for work at the moment. On…read moreBlack Friday the Roseburg location was able to get me in for the work. My car needed some other parts and it was a more time consuming project than expected. They still were able to fix my car same day, putting our safety 1st. Thank you Les Schwab for great service & keeping me safe!

I went to the Les Schwab Tire Center once to check on new tires. The prices were far higher than…read moreothers in town. I was not interested. The staff seems to know their stuff but I can't really justify the price. Check prices and judge for yourself.

Tony did a great job on changing my trailer tire and adding a new mudflap great assistanceread more

Outstanding customer service. Had a U-Haul inner tire flat on a loaded 15 foot truck and Valley…read moreTire came to the rescue. I know it's not easy manually removing and replacing a tire back on the rim especially on bigger tires as I have done it in the trail and it was a pain! They had us back on the road in less than an hour!

Well, I'm still sitting here waiting to get my car tires put on. When I called got a great quote so…read moreI can't complain about the tire price, but the service sucks. They said they have the tires in stock and replace them right away. I'm still waiting for them to take the car in. It's gonna be another 45 minutes so the total time was probably close to an hour and a half. When they tell you one thing and do another that's not a great thing for the customer.

Have used Big O for years and have always had great service for 4 different cars. Wide choice of…read moreproducts and excellent customer service!

Absolutely wonderful service. I was passing through on a road trip and had noticed some slippage…read morewhen driving on wet roads, so asked if they could do a tire rotation for me. Not only did they do it in minutes, they also didn't charge me even tho my tires didn't come from them! But of course when I need new tires, Les Schwab will be where I get them!

For the most part LSTC gives outstanding service. One exception is Brent...his attitude sucks. This…read moreone person could make me go elsewhere.

Fast, reasonable rates. Great to deal with. Shaun and his lead mechanic are right on the job. I…read morehighly reccommend them!

So Midas wanted to charge me a $1000 for a Alternator for a 2019 Rogue sport okay then charge X…read moreamount for 2 hours of labor. I went to AutoZone paid $435.89 for the Alternator and belt watched a 10 minute YouTube video,Work on my own car for 45 minutes because I had to find my tools and replaced myself ridiculous. They are such a rip off that it's unreal.

We are currently (Aug2025) traveling to see my wife's parents and found a nail in our tire. We…read morepulled in around 430p and Anthony was very awesome and nice and squeezed us in before they closed. They were able to not only get us in before closing. They were able to patch/plug our tire! So thankful we found them and this location! Would recommend them again and again to anyone in the area!

I live in OR and have twice bought tires in CO, most recently in May of 2023. On October 21 I had a…read moreblowout in OR. Since my tires are under warranty, I called Big O for direction and was told to call a local authorized dealer as the nearest Big O is 70 miles south. The authorized dealer refused to install one tire without putting on a full set since my car is AWD. There's no way I needed to replace all my tires. To get my tire installed and not void warranties or be required to unnecessarily purchase additional tires, we had to take my car to the location 70 miles away. Chad at the Roseburg location (store #037035) explained they'd need the CO store to order the tire and have it shipped to OR. I was assured all was handled and my tire would be in OR soon. This was not the case. After multiple calls I was informed by OR that it was out of their hands because the CO store had stopped answering their calls. It was suggested I try calling CO. When I spoke with store #006042 I was told they'd order the tire, but they badmouthed the OR store, claimed it wasn't CO's problem, and that OR was trying to double dip. On Wednesday, November 22 at 5pm I received a call that my tire was in. Thursday was Thanksgiving; I promised to be in asap on Friday. The OR store assured me no less than 4 times over the past month they'd get me right in and I'd be on my way after 30 min. They knew I was out of town, limping on a donut, had no appointment, and had been without a tire for 4 weeks. After 17 calls with the OR store, 5 with CO, and waiting 1-month I finally was getting my tire replaced. I showed up to the OR store on Friday ~10:45am. Staff grumbled that I asked for balance, rotation, and alignment. I had to wait two hours for my car to be serviced. I was given a printout of my alignment and told that the front was really messed up. When I asked for confirmation that it was fixed, I was told no, I could come back next week. I asked about my warranty and the person at the desk said it 'should' still be good. I said I needed a definitive answer. He sighed as he said he'd go check with the manager, and when he came back told me I needed to talk to CO and that they put on my tire without even charging me. I should be grateful! I am still flabbergasted that it took a month for me to get my tire after the stores put me in the middle and the atrocious service I received. I have called the customer service line 5 times as of writing this and am still waiting for a solution.