Although we see this radiation oncologist often this was first time at this new location. Small…read morewaiting room with nice variety of coffee available. Staff are very friendly and professional. Office and treatment rooms are very comfortable and clean. Dr. Koval is wonderful and explain everything very well. Not a place I wish we had to frequent but glad we found this medical practice as we have been very happy with the care this far.

Yesterday, I had to go for my very first MRI. I am claustrophobic and chose the wide Bore because…read moredue to my injury was not allowed to use the open MRI. Ashley was my tech for the procedure, and I used every hack she had to get through it. I used ear plugs and headphones they provided, squeeze ball for my right hand while I held the alert button in my left and she placed a cloth over my eyes so I would not see the flashing lights. I got through it and wanted to thank Ashley from the bottom of my heart. She says she usually works out of the Riverview location, but I was really glad she was here for me yesterday. Thank you TGH and Ashley!

The biggest shame is that I have quality doctor offices and care and we're all subjected to TGH …read more we live in the day and age where all medical records are electronic except at TGH they can't find it they lose it and they bully you that that you shouldn't have been seen because they don't have the results that is not my fault, rather a reflection of this poor excuse of how they're run.

This review is edited and I apologize for the lateness in posting this revision:…read moreSince writing this review BayCare Imaging reached out to me, not just one time but two times! I was impressed with the quick response and feedback! The Imaging staff was so pleasant and understanding of my needs. We discussed the options available to avoid the delay in reading the X-rays for next time. I have been using the BayCare Health Hub in Valrico for a number of years. I moved to Lake Wales several years ago but even though my drive is almost 2 hours, I will continue to go there. The staff is pleasant and efficient and the facility is clean. I have had to call Baycare Imaging in Valrico on 2 separate occasions to request the results of my X-rays. I went to Imaging in enough time to have the results back before my scheduled PCP appointment! These were not complicated X-rays. This happening again is unacceptable. I go to Baycare Heath Hub in Valrico because I trust this business but that trust is quickly fading. Also I called prior to closing hours and the message was they were unable to take my call!

Margie and Dan in the MRI department did a terrific job taking great care of me. Margie has a warm…read moreand calming personality that is perfect for putting one at ease when you are concerned about what your test will be like. She is excellent at starting an IV as well! The center is spacious and clean. BayCare has a real winner in this facility and the people who staff it, beginning with your initial encounter at the front desk and subsequently every person you meet after that. The bathrooms are immaculate also!

It was actually a good visit for my mother. We were there for an MRI of the brain. I had called a…read morecouple of days before to get an appointment and they were very accommodating. They got us scheduled at the nearest location within 5 days which was very reasonable. The staff was friendly. The technician was very patient and professional. He explained everything to my 93 year old mom. Talked her through the process making sure she was doing well throughout the procedure. She did a great job staying still. I was very proud of her. It's not easy at that age. They do offer anesthesia for people who need it, but you need to tell them in advance. Mom didn't need it at all. Her primary physician got the results within a couple of days. If I had to say anything negative, it would be that they are very busy and the wait time was longer than usual. That's understandable. Other than that, everything went smoothly. During COVID-19, they have the seats in the waiting room spaced 6 feet apart. You must wear a mask before you enter. There's a sign posted on the door to wait before entering. The technician comes out immediately to greet and screen people before allowing them to enter. It was all very easy and efficient. I wouldn't hesitate to go back.

I had a very upsetting experience at TGH Imaging Brandon (Bell Shoals) around noon on 10/24/25. The…read morefront desk clerk, Sarah, refused to schedule the ultrasound my doctor specifically prescribed, insisting instead that I should get a mammogram. Even after explaining that my doctor had instructed me to continue with ultrasound imaging, she dismissed my statement and made unsolicited comments about what I "should" be doing. I was already in pain and under time pressure, and her behavior was invasive, dismissive, and unprofessional. I ended up having to insist that she at least process my X-rays. Staff handling patient intake should respect physician orders and treat patients professionally -- this experience fell far short. The waiting room like all the tgh offices/hospital are so cold and spartan, must be like what prison is. Just beige, no plants, no comfy chairs, just basic and pathetic. TGH is so cheap when it comes to amenities. There are none. A tv on the wall is not an amenity. At least they did have free wifi but it sucked too. The only saving grace was the lovely x-ray tech, sadly I forgot her name. She was amazing, kind, attentive and oh so helpful since I do not get around quickly. She waited and went above and beyond and opened every door for me all the way out to the parking lot.

My MD was quite clear he needed an imaging provider to give me both the imaging disc and the report…read more(read) prior to my leaving, to ensure I have both for my follow up with my doc. This business appears to still be following the old practice of denying the report to the patient until after they get around to sending it to the Doc. Imaging outfits need to accommodate what the Doc wants, not the other way around. The patient has no control. So, no business to UDI.

I went for an MRI seven days apart. "BEST" & "FASTEST" come to mind. This was my experience:…read more 1. Open late-- no need to miss work! 2. Great w/ regard to making appointments & rescheduling-- easy! 3. Lots of parking 4. Large, clean waiting area & clean bathrooms 5. Friendly staff 6. No waiting past appointment times 7. Secure lockers to hold valuables 8. Very friendly, caring radiologist/radiology tech (Thank you, Patrick!) 9. Clean MRI rooms-- I used two 10. Handed CD (results) almost immediately after the exam Would not wish to use another facility for any type of future scan...

Extremely kind and was in and out in less than a hour . I had a very positive experienceread more

Would be helpful if they accepted appts for X-rays as I just walked in for one and they told me…read morethey weren't doing X-rays that day? Asked for a day I could come in and 100% be guaranteed someone would be there to take X-rays and two out of the three people up front didn't know the answer. So weird

Came for an MRI on a weekday around 1pm. Staff was professional…read more Office is clean and well kept. Nice private waiting room, which you can lock and leave for the test or use the restroom. If you are not comfortable in enclosed, tight spaces, get an open MRI. Machine is very noisy, even with headphones on. Very tight space and you cannot move for 15 minutes at a time. MRI's are uncomfortable but these machines need to be upgraded.

HORRIBLE!!! On February 9th my husband and I had the most unpleasant experience we've ever had…read morehaving a MRI!!! Unfortunately, after being in a car accident we both needed to have MRI's. I'm pretty sure we both suffered a hearing loss after having this test at this facility! They give you the shittiest head phones that do absolutely nothing to protect your ears!! When I was done I complained to the Mr. No Personality technician who never introduced himself to me. He mumbled something which I didn't even understand what he was saying. Probably just talking points on what to say if anyone complained!! But......what was really interesting was when my husband and I both complained at the front desk. We were told how the facility needed all new machines from a staff member. They knew exactly what we were talking about! I've had several MRI's in the past and this was the absolute worst!! When we arrived the waiting room looked nice, clean and modern. We never imagined the MRI Machine would be so crappy!!

Excellent thus far. Professional. On time. Courteous. Results came back within 5 days or so.read more

BayCare Outpatient Imaging is not interested in your time or your well-being. Save yourself from…read morethe frustration of dealing with these folks if you can.

I made an appt over a week ago and when I show up for my appt, I am told that my doctor's office…read moredid not get it authorized. When I call my doctor's office while standing in the the Brandon Open MRI waiting room, I am told a different story about what Cigna said and who would be responsible for the authorization. Now, I get misunderstandings can happen, but why would Brandon Open MRI wait until the day of my appt to attempt to call me about a problem with an authorization which takes days to get done. Now I have to wait another week before I can be seen and have to stay on top of them to make sure the authorization gets done. I should not have to do their work for them just to get medical attention. I am highly disappointed that they don't care about their patients and even more so that I will have to endure another week in pain because of their incompetence.

I know I just met Dr. Matthew Berlet at St. Joesph Hospital in Tampa, Florida. All I can say is…read moredoctor to patient manors are top notch he's a very nice guy he answered all the questions I had to ask last week before I had my first steroid injection in to my lower back. While the procedure was on going he made sure I was okay while he was injecting the steroids after the procedure was finish he made sure I was doing okay before leaving the procedure room. Then the staff finished the clean up like cleaning up around the injection site putting on a nice band aid to help stop the bleeding after I bled out while the procedure was taken place. Over all experience I am happy that Doctor Berlet made sure I was taken care of and made sure nothing bad popped up around the site area. If your looking over doctor who specializes in steroid injections for your back depends on the case look in to Doctor Berlet. He does have doctor privlidges at St. Joesph hospital in Tampa, Florida.