Yesterday, I had to go for my very first MRI. I am claustrophobic and chose the wide Bore because…read moredue to my injury was not allowed to use the open MRI. Ashley was my tech for the procedure, and I used every hack she had to get through it. I used ear plugs and headphones they provided, squeeze ball for my right hand while I held the alert button in my left and she placed a cloth over my eyes so I would not see the flashing lights. I got through it and wanted to thank Ashley from the bottom of my heart. She says she usually works out of the Riverview location, but I was really glad she was here for me yesterday. Thank you TGH and Ashley!

The most unorganized, poorly run, unprofessional facility I've ever been to. Why do I need to wait…read more30+ minutes to make an appointment for a scan? I waited almost my entire lunch hour just to set an appointment for another day. When I couldn't wait any longer, I went to one of the booths to ask for my script back, explaining that I needed to leave. The lady sitting at the desk doing nothing but scrolling on her phone gave me the worst attitude, all because of a simple task of retrieving my paperwork. This place has lazy, miserable workers. I'm sure there are some good people working here but the bad definitely outweigh the good. This will be my last time using this location. Definitely not recommended.

This review is edited and I apologize for the lateness in posting this revision:…read moreSince writing this review BayCare Imaging reached out to me, not just one time but two times! I was impressed with the quick response and feedback! The Imaging staff was so pleasant and understanding of my needs. We discussed the options available to avoid the delay in reading the X-rays for next time. I have been using the BayCare Health Hub in Valrico for a number of years. I moved to Lake Wales several years ago but even though my drive is almost 2 hours, I will continue to go there. The staff is pleasant and efficient and the facility is clean. I have had to call Baycare Imaging in Valrico on 2 separate occasions to request the results of my X-rays. I went to Imaging in enough time to have the results back before my scheduled PCP appointment! These were not complicated X-rays. This happening again is unacceptable. I go to Baycare Heath Hub in Valrico because I trust this business but that trust is quickly fading. Also I called prior to closing hours and the message was they were unable to take my call!

Dan in the MRI department went way above and beyond, much more than I believed ever possible in…read moretoday's medical environment. He was able to quickly work me back in for my MRI after having issues with my spine stimulator not being able to fully charge to be able to go into MRI. Besides pulling off this miracle, he was kind, respectful, and overall energetically helpful. I'm not sure how to nominate your employees for awards or recognition, but I would like to nominate Dan right now if I can for whatever recognition program BayCare has. Thank you Dan!

I had a very upsetting experience at TGH Imaging Brandon (Bell Shoals) around noon on 10/24/25. The…read morefront desk clerk, Sarah, refused to schedule the ultrasound my doctor specifically prescribed, insisting instead that I should get a mammogram. Even after explaining that my doctor had instructed me to continue with ultrasound imaging, she dismissed my statement and made unsolicited comments about what I "should" be doing. I was already in pain and under time pressure, and her behavior was invasive, dismissive, and unprofessional. I ended up having to insist that she at least process my X-rays. Staff handling patient intake should respect physician orders and treat patients professionally -- this experience fell far short. The waiting room like all the tgh offices/hospital are so cold and spartan, must be like what prison is. Just beige, no plants, no comfy chairs, just basic and pathetic. TGH is so cheap when it comes to amenities. There are none. A tv on the wall is not an amenity. At least they did have free wifi but it sucked too. The only saving grace was the lovely x-ray tech, sadly I forgot her name. She was amazing, kind, attentive and oh so helpful since I do not get around quickly. She waited and went above and beyond and opened every door for me all the way out to the parking lot.

Everyone is so nice here. Very caring and professional staff. My condition required someone caring…read moreand gentle because of pain and I couldn't have gotten a sweeter tech. Very grateful to be a patient here.

My MD was quite clear he needed an imaging provider to give me both the imaging disc and the report…read more(read) prior to my leaving, to ensure I have both for my follow up with my doc. This business appears to still be following the old practice of denying the report to the patient until after they get around to sending it to the Doc. Imaging outfits need to accommodate what the Doc wants, not the other way around. The patient has no control. So, no business to UDI.

I went for an MRI seven days apart. "BEST" & "FASTEST" come to mind. This was my experience:…read more 1. Open late-- no need to miss work! 2. Great w/ regard to making appointments & rescheduling-- easy! 3. Lots of parking 4. Large, clean waiting area & clean bathrooms 5. Friendly staff 6. No waiting past appointment times 7. Secure lockers to hold valuables 8. Very friendly, caring radiologist/radiology tech (Thank you, Patrick!) 9. Clean MRI rooms-- I used two 10. Handed CD (results) almost immediately after the exam Would not wish to use another facility for any type of future scan...

Extremely kind and was in and out in less than a hour . I had a very positive experienceread more

They called me this morning to inform me I had an appointment tomorrow that I had made with them…read moreover a week ago. They asked if I had the order from the doctor and I said NO because THEY had the order at their location when I called to make the appointment. Woman told me, no order, no appointment and she would check and call me back with the information. They did not call back so when I show up tomorrow I do not know if I will be turned away or not. Could not call my doctor to find out because they were having problems with their phones and I could not get through to them. Customer service has gone to heck in a handbasket!!

Came for an MRI on a weekday around 1pm. Staff was professional…read more Office is clean and well kept. Nice private waiting room, which you can lock and leave for the test or use the restroom. If you are not comfortable in enclosed, tight spaces, get an open MRI. Machine is very noisy, even with headphones on. Very tight space and you cannot move for 15 minutes at a time. MRI's are uncomfortable but these machines need to be upgraded.

HORRIBLE!!! On February 9th my husband and I had the most unpleasant experience we've ever had…read morehaving a MRI!!! Unfortunately, after being in a car accident we both needed to have MRI's. I'm pretty sure we both suffered a hearing loss after having this test at this facility! They give you the shittiest head phones that do absolutely nothing to protect your ears!! When I was done I complained to the Mr. No Personality technician who never introduced himself to me. He mumbled something which I didn't even understand what he was saying. Probably just talking points on what to say if anyone complained!! But......what was really interesting was when my husband and I both complained at the front desk. We were told how the facility needed all new machines from a staff member. They knew exactly what we were talking about! I've had several MRI's in the past and this was the absolute worst!! When we arrived the waiting room looked nice, clean and modern. We never imagined the MRI Machine would be so crappy!!

Excellent thus far. Professional. On time. Courteous. Results came back within 5 days or so.read more

Even before my appointment they followed up with phone calls and emails, answering any questions I…read morehad and giving great instructions. The staff was friendly upon check in. I don't handle procedures or needles very well and they were very attentive and caring. They made sure I was well taken care and tried to make everything go as smoothly as possible.

I made an appt over a week ago and when I show up for my appt, I am told that my doctor's office…read moredid not get it authorized. When I call my doctor's office while standing in the the Brandon Open MRI waiting room, I am told a different story about what Cigna said and who would be responsible for the authorization. Now, I get misunderstandings can happen, but why would Brandon Open MRI wait until the day of my appt to attempt to call me about a problem with an authorization which takes days to get done. Now I have to wait another week before I can be seen and have to stay on top of them to make sure the authorization gets done. I should not have to do their work for them just to get medical attention. I am highly disappointed that they don't care about their patients and even more so that I will have to endure another week in pain because of their incompetence.