I received a stunning arrangement as a celebratory gift from Rose Cottage for my warning my doctorate. I'm absolutely stunned and impressed with this arrangement -- wow! The roses are big and beautiful, the lily will pop open and be gorgeous. My mom said she had great customer service, talked to a very nice lady on the phone who was excellent. There was a horrible snowstorm, so the delivery was delayed, but they did attempt to make it on the snowy day! I'm glad they were safe and didn't make their delivery driver work go out again. They arrived the next day, the driver called and left them at my door because I didn't answer, sorry! But they were wrapped in plastic to protect them, the card sitting nestled by the roses. I would order a gift from them, this was a beautiful experience! read more

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I've received several bouquets and they have all been so beautiful! Delivery has also been kind and patient. read more

Rose Cottage Florals - Florists Near Me - DeForest, Wisconsin

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I highly recommend Rose Cottage.I have ordered several arrangements from them and they all have been beautiful. I used to order from a well known floral shop in Madison but I have switched to Rose Cottage because the quality and priceing is so much better.The staff is always very nice and helpful. I just ordered an arrangement called pumpkin power for a very dear friend that turned 99 and she loved it. It was very full with flowers and fall leaves. It was beautiful and after the flowers die she will have a ceramic pumpkin that is also very cute. read more

rude, rude and rude. All I wanted to do was to send a sympathy bouquet, it's bad enough to deal with loss. It is worse to deal with rude people in a business that is supposed to make you feel better! Do not do business with these people, it is a mistake to pay people to be rude to you. read more

Flowers wrapped were nothing like it showed on the website. Paid over 150 dollars for only a dozen. Definitely not worth the value. Seen 2 dozen roses at Costco go for under 50 dollars. Only reason why I didn't say anything on the spot was because i had a long flight and was running late. read more

Helpful young lady. You could tell she was overworked but held her composure and helped me out. I hope they give her a raise ( young 40 , late 30's ). Keep your head up ! read more

I would love to support local small businesses and I appreciate the free delivery service. But it means nothing if they don't make the delivery happen. I ordered the Valentine's Day bouquet 8 days prior to the Valentine's Day and ask them to call the recipient. I received email around 10 pm on Valentine's Day saying the flower was delivered. But no flower was received and no phone call. I called them 6 times the next day and finally someone answered. The phone call cut off after I tell her my name. I called 2 more times and finally be able to explain the situation. She said "I am so sorry. We can give you a refund. The delivery confirmation email was sent automatically". The apology and the refund aren't so helpful for my Valentine's Day. I wish no one has to experience this in the future. I hope they can focus on improving their service and make the deliveries happen on the day they promised. I am sure they made a lot of successful deliveries. My experience with them was just unacceptable. read more

Rose Cottage Florals - No flower was delivered. But ask for a review - Florists Near Me - DeForest, Wisconsin

Walked in and went right to the cooler and there it was. Big beautiful bouquet of roses. Took it on the spot & nice lady offered to make a "fresh" bouquet but there was no need. Price was very fair and they looked great for a long time. read more

I ordered a beautiful bouquet of flowers through Teleflora for Mother's Day and Rose Cottage Floral delivered a bouquet that was completely different than what I picked out for my Mother. The vase included a wooden stand that I paid extra for was not the vase used for the bouquet delivered. Very disappointing read more

Pleasant customer service when I ordered $150 bouquet for Mother's Day. When it was delivered half the flowers were wilted. Fresh water and the packets included failed to revive the arrangement which was garbage-worthy in three days. Two calls to the store went unanswered. Be careful here. read more

Rose Cottage Florals - $150 of dying flowers - Florists Near Me - DeForest, Wisconsin

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Fantastic service, knowledgeable staff, beautiful flowers. I ordered three separate bouquets of loose flowers last month (September 2020) for my wedding. I called earlier in the week to place the order and check flower selection. The person was extremely helpful and patient with me; that phone call lasted close to 15 minutes as I asked questions about which flowers were in stock/in season and when I should pick up the flowers (late the day before or early the day of my wedding). I called the day before to confirm that the flowers would be ready to go first thing the next morning, which was the promised time. I got there within 15 minutes of the store opening and I was greeted with a smile and my gorgeous flowers--no waiting, no nothing. In, out, and on with life. I will definitely be coming to Rose Cottage again and even shared with my new husband what a great place this is (hint, hint for buying me flowers at a reasonable price in the future). read more

I ordered Valentines flowers for my wife from this company. We had to run some errands today (Valentines Day) and I got a call from them saying they were at my house and nobody was home. I advised I'd be home in 15 minutes or so and they could just leave them outside. The lady told me that it was so cold the flowers would be ruined even in that short period of time. I offered to run by the flower shop later to pick them up instead and she said that was fine, and that she'd tell me when she had completed her other deliveries. Instead, about 2 hours later, she called me and said she'd finished her other deliveries, and was able to swing back around and deliver the flowers for me again. "It's Valentines Day," she said. "You should be spending the day with your family, not driving to a flower shop." 30 minutes later, she was back with my flowers, and they were absolutely gorgeous. My wife was blown away by the flowers, and I was blown away by the service. Highly recommended! read more

I needed to send a floral gift on fairly short notice. I was able to quickly navigate through the order process in my smartphone and the prices were very fair. But SERVICE is what really makes Rose Cottage stand out. They called me within minutes I my order to let me know that I had just missed the 2pm cut-off for same day local delivery. All the regular drivers were already out on deliveries. I assured the person that the recipient was at home and that the next day wouldn't work, so she volunteered to drive the order herself. She really helped me make someones's day a lot better. Rose Cottage is my go to florist now. read more

My mom ordered flowers for Mother's Day they were delivered this morning at 8 am from the deforest wi location. I have never received flowers where the petals are falling off at the time of delivery. These flowers are the ugliest bunch of dead wilted flowers I've ever received. I feel bad for my mom because I'm sure she spent more than the three dollars these ugly flowers cost when they were fresh cut. Thank you for making it right, after we complained the flowers were not what my mom Ordered they brought a replacement the next day which was exactly what she ordered. Thank you I appreciate you making it right. read more

Mortified. ordered flowers described on website...paid hundred bucks... They delivered dead wilted bouquet to Cancer unit ... Every nurse, and patient that has seen them has laughed at them... "Zombie bouquet" disgusted. Only wish I could give them 0 stars. read more

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I ordered from here last week, wanted to stay local, and saw that they offer free delivery! I picked the bouquet that was listed for $39. it was pretty looking, purple flowers with bright orange roses. I ordered and they were delivered same day which was awesome. a couple issues, I had received an email that the flowers were delivered when they actually weren't - they were delivered a few hours later. Since I had received the delivery message, I called a couple hours later to inquire about it. The woman said that she couldn't get a hold of the driver and she would call me back. She never called back. Flowers were thankfully delivered and the recipient loved them :) the bouquet was a little smaller than I imagined it would be, customer service needs some improvement but I'd order again. read more

Rose Cottage Florals - The flowers that I ordered - Florists Near Me - DeForest, Wisconsin

I live in the Bay Area and wanted to send some (very last minute) flowers to a loved one in Madison for her birthday. I ordered the flowers online really late the night before and there were no glitches or issues. They were very reasonably priced in comparison to other florists in the Madison area and they had FREE delivery! Though the flowers weren't quite what was displayed on the site, I'm assuming probably due to the season/availability, they were equally as beautiful, if not more. I thought the arrangement and the greenery used were great.The birthday girl sent me a photo of the flowers and they looked fresh, vibrant, and fantastic. I'm so impressed! read more

Rose Cottage Florals - Improvised version of Midsummer Night's Dream. - Florists Near Me - DeForest, Wisconsin

Very bad experience. I ordered a day ahead and flowers were still not delivered. When i called the lady on the phone was rude and all she said was she was still working on them. Once the flowers arrived the vase was dirty and the chocolates looked nothing like the picture online. I would definitely not recommend this shop to anyone read more

Rose Cottage Florals - Florists Near Me - DeForest, Wisconsin

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I live a few states away from my parents and wanted to support local business by cheering them up with a surprise flower order. I had the delivery person call me suddenly on the day of delivery saying he couldn't leave the flowers even though I expressly told him he could. I knew my mother would be returning shortly. He gave me the number of his boss so I could call her and let her know that I was okay with leaving the flowers in the cold for a little bit. She was rude. She was shocked when I said that I put my own number down under recipient, as I wanted to surprise my parents, and was upset that I was making my own decisions about the flowers - "that is so unhelpful" were her exact words. It ended up being fine and the flowers were delivered, but the people who work for Rose Cottage made me feel like I'd done something wrong when they can't communicate amongst each other. I'm happy that my mother loved the flowers and that's what counts the most, but be prepared to argue on the phone. read more

The owner of Rose Cottage Florals knows good customer service! Working with Romni for our daughter's wedding was easy, she understood my daughter's taste and made sure arrangements and bouquets were done right. While at the venue on the morning of the wedding, Romni noticed a window that appeared unclean, can you believe she washed the window?! We have only used Rose Cottage Florals since then and Romni does not disappoint, every arrangement looks fantastic! read more

Rose Cottage Florals - Florists Near Me - DeForest, Wisconsin

I ordered corsages and boutonnières from Rose Cottage for family members at my small outdoor wedding last month (October 2020). I was easily able to place an order about 6 weeks in advance; the person who helped me was very kind and the price was reasonable. The week of our wedding, we decided to order a couple more, and it was no issue to call back and amend our order. I picked up my flowers at the Atwood location the day prior to my wedding and they were ready and absolutely gorgeous -- perfect for what we had in mind for an autumn wedding. Absolutely recommend Rose Cottage for your next flower purchase. Enjoy! read more

Recieved bouquet today sent by my daughter for Mother's Day. Vase Must have tipped during transit as water was all in bag not in vase and a flower was broken. Several of the flowers look to be old , well past prime . Not expecting them to last long. I know it's a busy time but a little disappointed in quality. Judy Benish read more

Had an amazing experience with online ordering! I loved that I was able to order online and within two hours the flowers and a birthday balloon were delivered! I went with Florist's Choice for Birthday and it was beautiful selection. So thankful they offer same day delivery! It's nice to know I found a reliable service. read more

Charged for delivery they never delivered. Very rude and unprofessional! Took the fun out of getting and giving flowers for us!

I need to share this! Romni at Rose Cottage is amazing! My son attends UW Madison. He is a freshman. His 19th birthday was also the first day of class. This is the first birthday that I wasn't with him...): Even though we celebrated his birthday before he left for school, I wanted him to have something special on his day. My son mentioned he wanted a cactus awhile ago. I thought it would be perfect to surprise him with one. I contacted Rose Cottage and even though they didn't have what I wanted in their inventory, Romni found the cacti at a local store after she was done with her day at Rose Cottage. She put a fantastic arrangement together and surprised my son with it on his birthday. He was laughing on the phone and told me he loved it! Love the local shops that go above and beyond like Rose Cottage. They are my GO TO FLORAL shop in Madison!! Thank you Romni! Tracey read more

Very friendly, easy to find, was impressed with the boquet since it was prepared in 5 mins, but not too much variety of flowers

I'm a first time customer, and placed my delivery order in the late morning/early afternoon. They were still able to deliver same day. They did not have the exact flowers that showed on the website, but definitely accommodated with what they had in stock. It was a beautiful bouquet and very affordable. Thanks again! read more

My parents sent me a beautiful fruit basket and "plant"from here. Really no complaints other than I have no idea what type of plant I was sent. The plant was not labeled and the section titled "care instructions" is blank read more

Came across this place by chance today, and was delighted to meet the owner. After a nice chat, I picked out a stargazer lily, and she ran into the store room to get the freshest pick possible. Nice to support local business owners instead of simply clicking on the first search result. We'll see her again soon. read more

I hired Rose Cottage as my wedding florist after talking to 4+ florists in the Madison area. After I talked to Romni, she seemed experienced and the price was very reasonable, so I decided to hire her. She did an amazing job with all our flower arrangements! She prepared: the bridal bouquet, 4 bridesmaids bouquets, 8 boutonnieres, church altar arrangements, and reception centerpieces. Everything was perfect! I was very surprised with her work. The day of the wedding, Romni arrived on time and the delivery arrived as planned. She even went the extra mile and helped decorate the church and our wedding cake, and gave us a free toss bouquet! I will totally recommend Rose Cottage for big events such as weddings (we had 125 guests)! read more

Rose Cottage Florals - Wedding cake floral decoration - Florists Near Me - DeForest, Wisconsin

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Called to check on an order the other day and was greeted with a very snappy toned voice that was very rude and had no intention of helping me with the questions I had. I tried to explain the situation and was quickly hung up on. Rudest customer service I have received. read more

Her arrangements are works of art and she is very reasonable. Delivers all over the Madison area.

I believe in supporting our local florist especially when the owner is so dedicated to making the customer 100% satisfied. I received a bouquet on Mother's Day. It did not reflect what I'd remembered in the quality of bouquets I'd sent or received before from The Rose Cottage. The bouquet must have had "problems in the car." I called the Cottage the next day --- Sherry & the owner made it clear that they would replace my bouquet immediately with a fresh bouquet. The Rose Cottage was very eager to please the customer. I do think that it is important on busy holidays or important events that delivery drivers are made more aware of how to care for flowers in the car as well as staff being careful that only beautiful, fresh bouquets go out for delivery. read more

After spending the day in ER and the night in the hospital I received a bunch of tulips just as I got home from my oldest son. It certainly brightened my day and the tulips stayed fresh for well over a week. read more

I called to order flowers from the Rose Cottage for my niece specifically because they advertise free SAME DAY delivery. I called first thing in the morning to ask for delivery that day because of a special occasion for my niece who goes to U of W. Talking on the phone to order the arrangement was nightmare. The woman who I spoke with was distracted and there were several loud noises that kept interrupting us. I was concerned when I hung up that she had missed some information because she seemed rushed and like she was not paying close attention to our conversation or was not hearing me correctly. I was VERY upset when I discovered that my flowers were not in fact delivered that day. I called the next day to follow up, and the woman who I ordered with the day before was very, very rude about it. She told me she had them down to be delivered today, instead of yesterday. When I told her that wasn't correct she answered with, "Well what do you want me to do about it? They are out on the truck now for delivery." There was no apology, no acknowledging there had been an error. I am appalled at the poor customer service. I am now crossing my fingers that she got the message correct on the card, since when I called today they had my nieces name wrong on the order. Very disappointing. read more

Nothing pretensious here -- a very tiny but very capable neighborhood flower shop. The owner was a delight and very helpful. This was my first visit but most certainly won't be my last. read more

My husband ordered anniversary flowers for me through 1800 flowers. Apparently, Rose cottage does some of those orders. Anyways, I was out of town the day I was supposed to receive them. They arranged a brand new bouquet for me to be delivered when I got back. The flowers were gorgeous!!! I've had them for 6 days now and they are still going strong. read more

Flowers that arrived yesterday were way too mature which means to me that they picked those flowers they needed to get rid anyway. And to top that off their delivery person had a big oil leak on his vehicle and now I have a huge oil stain on my concrete driveway. I am totally NOT impressed. read more

I have used Rose Cottage for a number of bouquets for business purposes. We have gotten great feedback on the bouquets. I have also been a recipient of one of their bouquets; it was beautiful! read more

I came to Rose Cottage Floral for my wedding flowers. I showed the owner my colors and gave her artistic freedom - I was not disappointed!! The bouquets were GORGEOUS and I received many compliments. She was also very reasonable. I highly recommend her for small or large jobs. read more