I used to LOVE this store. Adorable and eclectic gifts, great location, pretty darn charming. In…read morethe past, my experiences with the employees were also pretty darn charming, or at least satisfactorily neutral. The last time I was in the store, however, I was made to feel chastised and unwelcome, and while I recognize that this is a very personal response to an impersonal slap down, it left me feeling so stung that I doubt I'll return. What happened was this: I needed a new pair of reading glasses, and I'd gotten the most adorable Peepers from this store in the past. It was 5:50pm, and I saw on their door sign that they closed at 6pm. Great! I thought. I'll pop in and grab a pair. Immediately upon entering, one employee said, "You know we close in ten minutes." "Got it! I'll be quick!" I replied. I went to the rack of glasses, considered a few pairs, and checked the fit in the little mirror on the rack. In that little mirror, I could see the employee behind me, who was frowning and rolling her eyes in exasperation, mouthing to her fellow employees on the other side of the room that , "No, not yet, she's still here." Yikes, I thought, checking my watch. It was 5:55pm, so I chose a pair and went to the register. One last thing--I wanted to get an e-cloth, a product a different employee had recommended to me the last time I was there. I mentioned this to the employee as she grouchily said, "Will that be all?" She huffed, "Well, the e-cloths are in a different part of the store." She strode off, and I said, "Any one will do!" She said, "No, just come pick the one you want." She proceeded to lead me to a section of wash cloths and sink cleaning scrubby brushes? When I explained that no, I was looking for a microfiber cloth to clean the lenses of the glasses with, and that they used to be stocked at the register, she huffed again and said, "Well, they're not anymore, are they? Also, we're just about to close...?" I bought the glasses, walked out the door, and checked my watch. 5:59pm. But golly, those nine minutes I spent in their store, encroaching on what I assume was their rush to be done and escape their pesky customers, left a bad taste in my mouth that nine days later still hasn't left. Which is a bummer. As I said, I really liked that store. Problem is, the cutest merchandise in the world can't make up for poor customer service.
