I have been to both this location and their former location in Montclair and found the service and…read moreselection to be very good at both. I have purchased four hats between the two locations with them varying from lighter summer style hats to more expensive, felt hats meant for cooler weather and have never had an issue with quality. Pricing was inline with what I have paid elsewhere for similar style and quality hats. With a limited amount of establishments in New Jersey to find a variety stylish hats Dan's Hats stands out even more.

Very bad service customer service, Better off shopping online. The shop owner is not a happy person…read moreand it shows in his customer service

This is such a gem of a hat shop. The owner, Linda, was very knowledgeable and helpful in fitting…read morethe right type of hat with the right head. It was a charming and worthwhile experience all around.

Wanted just the right hat for my first ever, and really benefited from the breadth of their…read moreselection and depth of their knowledge. Felt very much at home and with their help ended up with the perfect Gatsby cap. Highly recommended for friendliness and service.

Look no further than J J Hat Center if you are in the market for a high quality hat. They have a…read moregreat selection and knowledgeable staff. I went in for one and ended up purchasing three men's hats. A plus - it's woman owned.

4 stars because this is a terrific little classic hat store that rocks an old NYC style. Amazing…read moreselection of beautiful hats. I am new to formal headwear, and my father suggested that I go here for a proper fitting and customization. I was excited about it! It felt like a next step in my adulthood as I grow into a middle-aged vibe. I took my 12-year-old son to show him the difference in quality between a mass retailer and a bespoke, local, small business retail experience. I splurged +1k on 3 new hats. I love them, but the service was nothing like it used to be, as I understand it. This is where I would give it a much lower rating if it weren't such a great little spot. 2 Stars: The two young women working were not very knowledgeable, seemed quite apathetic, and essentially left me to my own devices to sort fit, shape, etc. out. They answered questions about care adequately and showed me several hats that I asked to see, but in a detached way. In short, it was a very disappointing experience and not bespoke at all. My father was mystified when I told him about it. I don't generally leave reviews, good or bad, unless things go too far. But after reading through the low reviews, often from long-term loyal customers who lament experiences similar to mine and the recent change in ownership, I am bothered by the defensiveness in the owner's replies. Many of them say [the milliner has resigned due to health, and therefore we no longer offer shaping or repair services] or [come in for a chat to correct your misinformation]. WHAT?! That is how you respond? On a public forum? Marketing yourself as a luxury shop but responding like a cranky clerk? Why not hire a new milliner? Or train a new one? Find a way to outsource it in the meantime. But telling decades-long high-paying customers to do it themselves at home over a kettle...what are you talking about? Should I learn to tailor and do dry cleaning in my bathtub, too? Turns out, the problem is top-down. The new owner has clearly wrecked this place and doesn't seem to care; it's all about her. Another NYC institution bites the dust. All of that said, it's a unique place. One of the last vestiges. Go there.

Stopped in to grab a NY hat to commemorate my trip. I was greeted immediately and provided warm…read moreservice. They were patient with my questions and during my decision making. The hats were a good price and they had a wide assortment of options, with two floors to choose from. Glad to have grabbed a piece from here to support a local business!

The customer service in this store is absolutely the worst I've ever experienced…read more I ordered a hat in-store and was told it would be delivered there for pickup. A week later, I received an email saying the hat had arrived. When I got to the store, the employee told me the wrong hat was ordered. I said fine, here's my number -- return it and get the correct one. Another week goes by, and when I come back, the same hat is still sitting in the box -- not even returned. Lazy employees, no urgency, and the store feels more like a hangout spot than a place of business. Customers shouldn't have to deal with this kind of nonsense. The sales rep never processed the return, so I had to request a refund myself. Still no hat, just wasted time and money (including paying for parking in SoHo). All I heard was, "Oh, I'm sorry." Sorry doesn't fix terrible service. Completely unprofessional -- everything about this place is trash. The store needs serious management or maybe just let AI run it because at least robots would do the job.

The selection is amazing, and the guys were so patient with my husband, who is very hard to please…read moreand creates a very tedious shopping experience!

Came across this gem in the lower east side . always loved hats and I have tons of them but never…read morerealized there were so many more options, fabrics and options . A little on the pricier side but they're pretty much the manufacturer's pricing. Purchased my first Stetson docker hat. Staff is knowledgeable and helpful too.

They make fantastic hats if you are a hat lover or not. Well worth going to the show room the next…read moretime you are in New York City just to see so many really beautiful hats in a well designed space. I recently purchased the Pueblo straw hot, it was beautiful and the purchase experience was easy, and professional. If Orlando is in the shop the next time you are there, you can feel his passion for making beautiful hats...and that is a nice experience for a hat lover.

Great hats and great customer service! I loved my Monticristi so much I bought a second.read more

My all-time favorite shoe stores in the neighborhood.the buyer/owner Marc, stocks some really cool…read moreand new sneaker,hats and name brands apparel all over the store. So I'll recommend to check this store for your entire family footwear men,women and kids

This place is great. Staff is ways sweet, and attentive to your needs. My boyfriend is a regular…read morethere and never knows what style he wants and the staff are always patient and helpful. We come in so often that the owner gave us discounts on our purchases. Love the place.

What a personal touch. Her hats were simply gorgeous and one of a kind. I'll be back!read more

I needed a Fascinator for a formal wedding in England in 2 weeks time. The hat had to pull the…read morewhole outfit together. I'm a stickler for details, color, texture- Lisa was incredibly accommodating and patient working w me remotely (I live out of the city), sending me swatches by mail and images of the process and listening to my ideas while guiding w her expertise. I'm incredibly happy with the outcome. Would recommend her to the most discerning people I know. Thank you Lisa!

We needed suspenders for tuxedo pants and they had a wide choice. Excellent service, fine…read moremerchandise and a great niche store for new and vintage items. I highly recommend them.

This place is so cool. It has a unique and large selection of pocket squares, ties and anything…read moreelse a well dressed gentleman may need. The prices are very good considering you are in NYC as well. Whenever I'm back in the City I'll be sure to stop in and pick something up!