My friend and I dropped off our shoes for store owner Vahid on a Wednesday. He had a customer at…read morethe time but was quick to assist us as soon as he was done. Our shoes include a range of men/women shoes: Gucci loafers, Ferragamo loafers, Hermès sandals, Louboutin loafers, YSL Chelsea boots, Alexander Wang ankle boots and some other pairs of shoes. Most shoes are damaged at the bottom where the wood panel, leather bottoms or heels are wore out. One pair is more severe as the leather is detached from the sole. Vahid has done a fantastic job to give new life to the pair by patching some leather and reattaching the leather to the soles without much trace at all. Vahid is professional as he not only quickly identified the problems with each pair, he is also helpful in advising us how the shoes can be repaired and offering options for us to choose. Some shoes require new fully protected bottoms whereas some can last with just protected heels. Vahid chooses the best color to match the original shoes' bottom so that the layer is unnoticeable from the side. Overall we are very happy with Vahid's professional work!

My old suede boots were very worn out and part of the sole of the boot came off. I looked up the…read morereviews of this place and took my boots there. They said the glue of the sole to the boot was really old and has expired and needs to be re-glued. I told them that they were given to me by my late mom and I am from out of town and I had to get them fixed. Normally it would take them a few days, but they were so kind that they expedited the repair and I was able to pick them up within a few hours. I am so impressed with Professional Shoe Repair. They are quick, and did an impeccable repair job. I highly recommend!

Added some holes and rivets to my longchamp bag to make it a crossbody…read more Owner was so friendly and took the time to show me different options, since he didnt have the matching hardware. (Colour) I ended up with the gold, just cause I was dying to use the bag! Just $5 to do so, barely even took 2 minutes.

Good service. Very honest. Good job. Good price. Went there to fix a tear in my Danier leather…read morejacket. Very Happy with workmanship

I was even SCARED to write this review because of how TERRIFYING the staff was. Tony THE OWNER…read morecalled me and started YELLING AT ME OVER THE PHONE. They told me to come in but I DO NOT FEEL SAFE AT ALL COMING INTO YOUR HEADQUARTERS AFTER THE PHONE CALL. I EVEN HAD TO BLOCK THEIR NUMBER BECAUSE OF THE HARASSMENT. So go on with your threats AND RELEASE THE UNTAMPERED version of the phone calls and footage of when I came in. They said that I was lying about the repairs that I wanted to get done. I have a physical copy of the receipt where Tony signs off on getting a repair done. Not a clean. If you can't fix my handbag, then don't say you'll fix it AND CHARGE ME FOR IT KNOWING YOU GUYS CANT DO ANYTHING THEN SAY THAT I'M LYING. Not only that, Tony and Kathy kept on going on about how horrible my handbag looked, to begin with. I brought in my handbag to get a tear fixed. And they didn't fix it. They said that "of course, it wasn't going to be fixed for $113". They were spewing lies saying that I was very stingy on price when I came in. They have footage of that conversation but refuse to release an untampered version of it. On top of Tony yelling at me, Kathy clearly didn't read my e-mail and just stated that I was lying. I asked her what service I paid for if they didn't want to fix my tear and she couldn't even answer it in the call. She was saying that they did nothing to my bag... even though I paid over a $100 for a service? I just got scammed. After that TERRIFYING PHONE CALL FROM THE STAFF, they told me to come in. I wasn't going to come in because I'm SO SCARED after that phone call. I DO NOT FEEL SAFE COMING IN AGAIN. I just opted for a full refund of $113 but they are only giving me back $90 because despite the physical evidence (receipt and bank statement) they claim that I only paid $90

RUDE RUDE RUDE Brutal customer service from the woman at…read morethe front counter today - incredibly rude! Wow.

First time walking in this store and right away was greeted with a friendly smile. Staff was very…read morewelcoming and didn't treat me any less due to my clothing (was wearing sweatpants). Purchased a handbag and had it monogrammed. Great service and experience.

The place wasn't busy at all. All three workers were on their phones. There wasn't even an…read moreacknowledgment. It was very clear that the customer is not a priority. You may as well order on line.

Joseph did a decent job glueing my insole back into my flats, and stretching out the bunion area of…read morethe toe box as well as the heel which was digging into my Achilles. He was careful to ask how much I wanted the areas stretched, and exactly where I wanted to focus the stretching. If the shoes still weren't stretched enough, he would charge again to stretch them more (though I think he said at half the usual price), which I didn't like - I won't always know how much I need my shoes stretched and it makes sense to stretch a bit at a time since you can't 'un'stretch them. As others have noted - he doesn't necessarily get things done when he says he will. He said my shoes would be ready on Monday - I went on Tuesday - and he asked me to come back on Wednesday to pick them up. I was not happy about this as I did have to come out of my way to get them. He did make up for it by giving my shoes a complimentary polish though. I found the price to be high - it was $8 for glueing the one insole (only had the problem on one side), and $20 to do the stretching. Plus taxes. Cash only. If you're going via subway, when you get off at Finch, head towards the North American Centre exit at the middle of the station, go through the doors and turn right - if you look all the way down the hall, past the Rexall on your right, you'll just be able to see the "Y&F" lit up past the elevators.

[TL;DR]: Took heritage work leather boots here to have rubber half soles attached, and am extremely…read morehappy with the results. Pictures of the boots and finished job here: http://imgur.com/a/sjYjS I came into the shop to get rubber half soles attached to my Wolverine 1000 Mile boots. These boots are all leather, and despite the amazing leather and build quality, it has a full leather sole. Leather soles are very smooth and hence not very grippy at all, and it's very easy for them to soak water/salt and deform in the winter, hence my decision to get the half soles. I decided to have them done here since it's close to where I live, and I am very happy with the results! The actual job took about a week to finish. Not only did he add the half soles, but he also thoroughly cleaned the leather soles, the welts (edge of soles), and top of the shoes. The finished job was nothing less than high quality craftmanship. The half soles are extremely sturdy, and the actual gluing job is also very nice. They are also very flushed to the welts, and they look like they actually came with the shoes, which is amazing. This clearly shows that this man really cares about how your shoes look, as well as making sure you get quality repair/enhancements for your shoes. In addition, he promised to have the boots done within a week, and although he initially couldn't deliver on that timeframe, he insisted on staying late to finish my boots (I'm about talking about until 1 AM) when I came on the promised date to pick them up. This shows that he's very committed to giving his customers the best possible service, which is rare these days. Also, I understand why he couldn't deliver on time as his shop always appears to be full of shoes to work on, but I'm actually amazed that he wanted to stay late that night just to keep me happy as a customer. I really appreciated that! The shop is located inside the North American Centre nearby the subway entrance. The owner is a middle-aged Korean man, who knows a lot about shoes and leather care. He also has a lot of shoe care products in addition to other things. Also, please note that this store doesn't take debit or credit, so be sure to have cash handy! In conclusion, I am very happy with the service. The quality of the job is just so superb, and he was extremely polite, nice, and clearly cares about giving good customer service (in addition to good end products). I will definitely be coming back when it's time to resole these bad boys! Thanks!

I brought an old leather bag that had a tear at the bottom, Leon fixed it and brought it back to…read morelife within a few days. Excellent work, highly recommend!

I shipped 4 pairs of boots to Leon's from Connecticut. They all needed to be narrowed to fit like…read morethey did prior to weight loss. There was nowhere local that would so this and the closest, in NYC, would have cost almost more than I paid for the boots ( and they are all designer). Leon's was very communicative, and super fast. Two weeks door to door. Best of all they now fit like they were custom made for me. Their craftsmanship is A+++! I highly, HIGHLY recommend.

BAD CUSTOMER SERVICE! If you appreciate a company that stands by their products and services and…read moreresolves issues quickly to ensure customer satisfaction, this brand is not for you. Just read the reviews online and it is clear that I am not the only one who has experienced terrible service from this company. I ordered from this company from their online store since they no longer carry the popular items in their stores. They shipped my item to the wrong address and it got returned back to their warehouse. I reached out to customer service who said they will still bill me for the shipping cost, even though I did not receive my order. They said I can order the item again but would have to pay shipping again. They also said I would need to wait 2 weeks to get a refund on my first order. It has now been over 2 weeks, and still no refund, and the customer service team at Danier have stopped replying to my emails. Do not purchase from this brand.

Tagged along with my mom to this store. It's small & they have a lot of sales clerks for such a…read moresmall location. But this one looked to be well stocked. I don't know if it seemed busy just because there was lots of people crammed into a small area or if there really were that many people in there. I took a quick look around because sometimes leather stores have fake leather items as well. But apparently everything in Danier is real leather. I came out empty handed. Mom did too.

Took my shoes to get stretched. Had a delightful conversation with Haida and Abraham, the owners…read more They are the last of the old school shoe cobblers. They have the right equipment, tools, knowledge and passion to repair footwear. I was thoroughly delighted with how my shoes turned out and would recommend this shop in a heartbeat.

I brought in 3 pairs of winter footwear not being very sure whether to repair or dispose them in…read morethe garbage. The owner assured me that they were of a too good quality to throw them away and that he could do them like new by scuffing and other operations. He asked for a bit less than $150 for all and more than a month to do the job. I expected to be able to wear them after pick up. The boots are far from ready to be used. I will have to look myself for some ways to restore the scratches and colour. No, I'm not happy and I don't recommend the business. He is pricy and does not go that extra mile to colour a scrated Hill and to make the job impeccably. I've seen this type of professionals but they retired. I'm looking for a younger generation professional of that level of competency.