1. Roots Beauty Bar

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Paradise, CA

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Roots Beauty Bar

3.0 (2 reviews)

Services - Roots Beauty Bar

Haircut

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3 years ago

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4 years ago

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A Cut Above Paradise - Me a couple hours after the perm and me thinking it's still OK? Even though a giant section of it was already straight.

A Cut Above Paradise

3.8(20 reviews)
0.7 mi
•$

I just moved to the area from Florida and was nervous about finding a stylist/colorist in Paradise…read more I went to "A Cut Above" and was thrilled with the results. Tonia was great getting my brown back to blonde without the brassiness. She gave me a lift with a layered trim and I couldn't be happier. Yes . .. I am a fan.

I went to A Cut Above with extremely long hair, clear reference photos and one request:…read moremedium-sized, full, defined curls. I also explained that another stylist had previously damaged my hair and that trusting someone again was difficult. Dianne began cutting without first confirming how much length I wanted removed. I did not see her perform a preliminary test strand or check a test curl before removing the rods. I firmly believe my hair was not sufficiently saturated and the solution was not left on long enough. Before I even arrived home, I called because an entire section had not curled. That was only the beginning--the remaining curls fell out within hours. I followed every instruction and waited exactly 48 hours before washing my hair. Time-stamped photographs prove the curls were disappearing long before that wash. Within days, there was barely even a wave left. My hair was frizzy, wiry and uneven, and I stayed home because I was too embarrassed to go outside. All I wanted was an apology and a full refund. I received neither. When I reported that the perm failed, Dianne did not ask what happened or express sympathy. She immediately focused on telling me I should not have washed my hair early, even though I had not. When I explained that I waited 48 hours, she said she had no proof. She blamed me and defended her formula and timing instead of acknowledging the visible result. Dianne then claimed an in-person examination was required by "policy." No such policy was disclosed, provided in writing, posted on the salon walls or presented for my signature. Owner Tonia later confirmed that neither she nor Dianne had a written policy and that nothing was posted on the walls. I provided extensive time-stamped photographs, but they were dismissed as insufficient. I briefly agreed to an inspection, then canceled after Tonia called me before reviewing all the evidence, raised her voice, made assumptions and accused me of being unable to regulate myself while she was yelling. I experienced her treatment as hostile, demeaning and bullying. A failed service could have been resolved with compassion, an apology and a refund. Instead, I was blamed, dismissed and treated with hostility. I have retained the receipt, reference photos, time-stamped images and complete conversation. I left with failed hair, no refund and no apology. I cannot recommend A Cut Above.

Photos
A Cut Above Paradise - Frizzy damaged hair

Frizzy damaged hair

A Cut Above Paradise - A lack of curls

A lack of curls

A Cut Above Paradise - No curls

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No curls

Cut 4 U - the finished product from Cut 4 U.

Cut 4 U

2.4(7 reviews)
0.3 mi
•$$$

I went here recently after driving around Paradise salons on a Saturday that have signs that say…read more"walk ins welcome" and finding them all to be closed. Finally I found this salon, and came with a photo of what I was aiming for. I knew nothing about this particular salon going in. Upon arrival there were 2 employees standing around and no customers. I was snapped up by the younger of the two. The technique used by the person who cut my hair was less than impressive, I'm really accustomed to people layering my hair with traditional hair cutting scissors, here they use thinning shears and razor. That would be fine if the outcome was OK, I've had a couple stylists uses those techniques and left happy. The outcome on my hair this time was not OK. It doesn't lay well, it's a mess, it looks really thin. I'm not sure what to do with it because I didn't want to take off significant length but now I think I'm going to have to. I'm used to going to random walk in places, but in the future if I'm going to do that I'll drive down to JCP salon or Regis in Chico. Usually when I walk out of a salon I leave happier than when I went in, that wasn't true here. I left knowing I was going to have to get it cut again by someone else. In other situations I might talk to the stylist to get what I want a little better, in this instance she saw I was unhappy with part, went to fix it and it didn't really help. Scared to make things worse, I opted to leave rather than give her an opportunity to fix it again, because I want there to be something left for a better stylist to work with. I had mentioned to the stylist I have a job interview in a few days, so I went hoping to get a nice confidence building and professional haircut. Check the pic, would you feel confident or professional? I'm embarrassed.

I will not have anyone else do my hair. Every time I get my hair cut or dyed by them I am always…read moreextremely happy with the results. The ladies that work there are all very sweet and take the time to make conversation and get to know you. It's never boring sitting there waiting for your hair be done because they always are interested in talking and having fun. They are not the most professional, but that doesn't bother me much. The one thing that does is the cleanliness of the building. There are ceiling tiles missing, and when then get busy, the cut hair is left on the floor (thus the reason for 4 stars instead of 5) Altogether, I'm always happy after going there!

Da Capo - Reverse balayage and cut by Shanon

Da Capo

4.2(32 reviews)
10.2 mi

Want to feel like a million bucks and enjoy a salon with a cool vibe and even cooler stylists?…read moreCheck out Da Capo salon. Quilla Sorensen does a fantastic job for me and I love her positive attitude and hilarious sense of humor. The salon is welcoming with tons of greenery. Makes for a relaxing, but somehow invigorating atmosphere. Quilla's chair partner, Britney, does a great job for her clients too; I see them walking out looking with a shiny and well-styled hairdo! I was lucky enough to nab Quilla via a referral from a stylist who left a couple of years back and wouldn't hesitate to recommend her for anyone looking for a stylist; I am just happy she is at Da Capo as the owner, Danielle, has great taste and did a fab job with her salon! Photo credit: Da Capo - Instagram / Pictured- Stylist Quilla Sorensen

I had booked my appointment a month in advance as most people do. And here is the communication I…read morereceived after being with this salon for years: (I just feel other people should be aware as these are expensive appointments) Da Capo: Hey Tisha, Da Capo front desk. Alli had a cancellation for tomorrow and is wondering if you wanted to come in a earlier for your appointment? She is thinking tomorrow at 315? Me: Hi there! I'm sorry I would have loved to but I can't I have work appointments scheduled tomorrow. I'll have to keep my appointment for 8/28 if that's ok. Da Capo: No worries, just thought she would offer. Me: I appreciate that thank you guys! (Next Day) Da Capo: Hey Tisha, Da Capo front desk. I am reaching out aboutthe appointment on the 28th. There was a mix up with Alli's books, unfortunately she is not going to be in the salon on the 28th. However, we do have a stylist available that same day but the appointment would be with Megan at 9 am. By chance would you be okay with seeing Megan ? We are so sorryabout the mix up. Me: Hi there! I'm not sure how comfortable I feel with a new stylist, I haven't been successful in the past.. that's why I travel for my hair appointments. It is a little strange that you reached out yesterday to re-schedule my appointment for today.. and I mentioned my appointment on the 28th but now she's unavailable.. Da Capo: She was not available to start with unfortunately, We completely understand. I am happy to see if Alli has other days available. *Remind you people schedule these appointments months in advance and take time off from work. Thank you

Photos
Da Capo - Hair by Shanon

Hair by Shanon

Da Capo - Hair by Araceli Villalba

Hair by Araceli Villalba

Da Capo - Hair by Shanon

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Hair by Shanon

Roots Beauty Bar - hair - Updated October 2026

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