TLDR: Somewhere along the line, Rooted Mane and Liz, its owner, became more about putting as many people in a chair as possible in one day, and less about doing hair properly or conducting customer service properly. And, as well-regarded DC metro hair stylist said to me recently, "They're known foil-queens. When it comes to color, Rooted Mane only seems to do suburban techniques on suburban women while charging downtown DC prices." OUCH.
To start, was a client of Liz's from 2018-2025, and a client of Rooted Mane since its opening. First, the good stuff. I moved back to DC in 2018 after having lived in places that have a strong presence in the beauty/hair/makeup/fashion industry. I was hair-spoiled. So, I did my research, and came across Liz when she was a stylist at Smitten Salon in Arlington. From 2018-2021 or so, I only let Liz do my hair and was generally pretty happy with the results. When she opened her own salon, I promptly followed her to Rooted Mane. Up until then, I'd almost always found Liz to be pleasant and her technical skills to be on-point with a good understanding of modern hair trends and the needs of DC women.
When I first started going to Liz in 2018, my hair was pretty much only getting a balayage, and I don't remember clients being super stacked on top of each other. But gradually over the years that technique disappeared from her repertoire (at least with me) and was replaced with a pretty standard highlight-foil operation. And clients were always double-stacked. I don't do hair. I'm not the expert here. But I assumed this was what was best for my hair and aesthetic results. Yet, my hair started getting beiger-and-beiger with the pretty standard highlighted-blond-hair look you see everywhere. During this time (and because I found my hair to be getting ....kinda boring looking), I chopped it off, regrew it, dyed it red, put in extensions, etc. several times over. All to the tune of thousands of dollars.
But somewhere along the line, I noticed things started to slip. The last time I took my hair red, it came out with a purple-ish hew and was way took dark based on the photos I gave as inspiration. A relatively rare misstep that required me spending another 2 hours at the salon to correct.
But it was when I transiting back to blonde that things took a negative turn. I made the appointment to "go back to blond" on the phone with their very nice receptionist. For some reason, the appointment was only allotted 30 minutes. Whatever, mistakes happen. But instead of being told Liz couldn't transition my red back to blonde (or a semblance of blonde) in 30 minutes and rescheduling, she proceeded to do a partial highlight and then basically gloss it some kind of brown-ish color with instructions to come back in 2 months. I walked in with red hair, asked for blonde, and came out a brunette. And got to pay $500 for the privilege, which included the tip for Liz, the stylist who dried my hair, and the shampoo lady. To be clear, my hair came out brunette after it had to be re-glossed darker twice, so as to avoid me leaving the salon with stark blonde streaks akin to Christina' Aguilera's Dirrty Era. It wasn't cute.
Unhappy with the experience but convinced we could fix it in less than 2 months, I emailed the salon. The response I got was infuriating. I learned: it must've been my fault the appointment was for only 30 minutes, Liz did the best she could in the time (and even went over time! I should be grateful), I should also be grateful she didn't charge me more for my streaky-mess hair because she could have, oh, and Taylor Swift is a brunette (??!). The email ended with Liz recommending another stylist at a different salon. No offer to make it right. No offer to come in sooner than in 2 months. And that's how a 6-year long client-stylist relationship ended. On a happier note, even though I had to spend another $500 to fix my poor hair, it's looking much better now. And my new stylist is wonderful. Gentle readers: Know before you go. read more