I wanted a shower valve replaced and the response was quick, however not satisfied with the work at…read moreall. There is a gap of an inch between the trim platte and the handle. When I expressed dissatisfaction they sent the same plumber back and all that accomplished was him defending his work. The pictures below show what Moen says the valve should look like and what Craig's says is good enough for them.

Craig's Plumbing came out to the house with a new water heater. The two men were very…read moreprofessional,polite to my wife and did an excellent job. At a good fair price. I'll use them for all my pluming needs from now on. Thank you all at Craig's Plumbing ‼

The plumber was friendly and on time. He got he job done & no more clogged toilet. The price was…read morereasonable.

i have been debating a response to your quote of $3,400 for a water heater purchase and replacement…read moreat my 93 yo fathers home in vancouver which you never inspected prior to quote. Here tiz. I contacted two other well established plumbers in clark county regarding the water heater replacement and installation. The results were: one was $1,200.00 cheaper and one was $750.00 cheaper. I get stuck on this disparity and even get angry. Then I remember the $598.00 you charged us to unclog a kitchen drain at my 93 yo fathers house recently..... for a senior citizen, a veteran, not to mention my repeat customer business for 4 years. Sorry, just not comfortable with this type of treatment in this economy. I have chosen one of the other two plumbers as my go to professional. I do not wish you luck as I do not want others to be treated in this way. Goodbye.

Alex did a great job replacing leaky flanges in both of our bathrooms, including one that drilled…read moreinto tile on slab foundation. He was on time, clear about what needed to be replaced and what it would cost, efficient, and reasonably priced. We'll be happy to call Go With the Flow again.

Several mornings ago my drain fitting in one of my bathrooms failed. After searching on Yelp etc. I…read morecame across this company and thought I'd go with them based on reviews. They committed to a time between 12 noon and 2pm and sure enough the tech showed up. He did a consummate job on replacing the drain. I happened to have the Enviro Tech drain part left over from the faucet installation back in 2007, So that was no problem. I'd definitely recommend and use their services again. :-)

I have had this company do work at our home before. They did a good job the first time. Recently, I…read morehad an emergency, and they were able to get someone out within 2 hours of my call (!!) I was informed of the exact amount I would pay, how long it would take, and then given a referral for some drywall repair. Dante was pleasant, efficient, and very businesslike. We have a hole in our wall because of the pipe that was affected by water damage, but it would have been a lot worse if CCP hadn't come when they did. I would highly recommend them! Also- I called another plumbing company that had done work for us before I called CCP, and they did not return my call. I now have "a friend in the plumbing business" whom I can count on! Thank you!

TLDR: Mike made a mistake that cost us an additional $1,400 and refused to take any accountability,…read morenor was he willing to even discuss a mutually favorable compromise. To be fair, the situation Mike was put in was a difficult one, which he should have ultimately walked away from. That would have been way more reasonable than what he did. There was a conflict in scheduling (Not Mike's fault) that had concrete pourers onsite before Mike arrived, and the spot he was supposed to place plumbing was already covered with concrete. When Mike discovered this, he simply had the concrete crew form out an opening for his plumbing work, but in the wrong spot altogether. While our directions for the plumbing were not exact, down to the inch, he instructed the concrete crew to put it on the opposite end of the pole barn. He did this without confirming with me. To cover the errant hole will cost $1,400. I originally offered to cover that cost if Mike would simply cover labor to cut out the concrete to lay the pipe. He declined that and ultimately said he refused to work on the project any further and would not take any accountability or work at all on a resolution. Terribly unprofessional and just gross. Stay away.

We only trust this family with our plumbing needs. They're great communicators, understand our…read moreneeds and are right there when we need them. When they're here, they're like family!

Cheerful and helpful. Charlie and team provided quickly installed a toilet flange and toilet…read more Good communications and well priced. I will definitely use them again.

I am writing in regard to the handling of a recent service issue at my property. The experience…read morewith Innovative Leak Detection has been marked by poor service, miscommunication, and a lack of accountability on multiple levels, resulting in unnecessary delays, repeated follow-ups, and double billing for a job that was not completed correctly on the initial visit. The issue began when the city notified us of an excessive water bill and identified a potential leak. In response, we contacted Innovative Leak Detection for assistance. The technician, (Brayden) was clearly unprepared and not properly equipped to complete the job. Brayden did not investigate the specific issue we reported and instead had us perform several checks ourselves. No resolution was provided, and Brayden left without identifying the source of the leak. After this unsatisfactory visit, I attempted to contact Lucy the office manager several times via voicemail and email, all of which went unanswered. When I finally spoke with Lucy, she questioned the city's findings and directed me to reach out to them again--despite the city already confirming there was a leak. At Lucy's insistence, the city returned to our property three additional times, including replacing the water meter. At her request, I also sent Lucy a video from the city supporting the presence of a leak, which was ignored. Additionally, during our conversation, Lucy requested that I repeat a series of checks on our toilets--checks we had already performed per previous instructions. Even after explaining this, Lucy insisted we do them again, which only delayed the process further. Eventually, after getting no further support, I contacted your office from a separate phone line and reached Coleman who was exceptional, professional, apologetic, and scheduled a follow-up visit right away. During that second visit, we pointed out the exact same issue we originally reported--and Coleman found the problem immediately. This clearly confirms that the issue was both detectable and should have been addressed during the first visit with Brayden. Despite the mishandling of the initial service and multiple follow-ups required due to Lucy and Braydens negligence, we were billed twice for a job that was not completed correctly the first time. To make matters worse, I specifically requested to speak with one of the two owners--Mark Dayley--and have yet to receive any return call or acknowledgment. This lack of response from leadership only compounds our frustration. To summarize: * Brayden was unprepared, did not check the reported issue, and left the problem unresolved. * Lucy dismissed the city's findings, ignored my communications, and failed to follow up appropriately. * The city was called out unnecessarily multiple times at Lucy's insistence. * A video confirming the issue was ignored. * Coleman was EXCEPTIONAL and ultimately resolved the problem we had originally identified. * We were billed twice for a service that should have been completed on the first visit. * A request to speak with owner Mark Dayley has gone unanswered. This experience has been completely unacceptable and unprofessional. We expect a full response to this complaint, an explanation of how this situation will be addressed internally, and a resolution regarding the double billing and lack of accountability.

showed up on time. technician seemed very competent. internal inspection revealed a leaky toilet…read more problem fixed. no need for a leak search. The whole thing took 15 minutes. the normal charge is $575. Would only reduce fee to $475. seem unfair and heavy handed.

Just had a lot of work done by Jake, who was awesome! He was professional, courteous, and very…read morethorough in fixing our plumbing. Will definitely use him for future work.

Zack from Service Pro Plumbing exceeded our expectations. We have rave reviews and will call…read moreService Pro Plumbing again. Zack replaced an outdoor facet that was problematic and not working. It was a good experience from the outset. We received a text that he was on his way and his photo - security conscious. He was driving a clean, logo'd van. He smiled, made eye contact, introduced himself and shook hands. He looked over the situation and gave his recommendations. We were pleasantly surprised at his professionalism and high-quality work. He replaced the faucet with a better quality one and reconnected the hoses. He was clean and organized. I would repeat that we will call Service Pro Plumbing again - and hope that the technician is Zack.

He gave me a really good rate and knew what he was doing and showed me what he was doing and was…read morevery fast at his job. I requested to have only what I needed done, and he did a great job.

Our house is 80+ years old, and we'd been putting off plumbing repairs out of pure fear of the…read morebill. Eventually, there was no more putting it off. First up: our ancient shower, leaking from the faucet and refusing to turn off. We pathetically "fixed it" ourselves more times than I can count. Never lasted and hurt our water bill! Doug came out, explained the (complicated) fix, gave us an estimate, and delivered exactly that, on time. Now we have a truly beautiful, modern shower where a disaster used to be. We were sold. Next, Doug fixed our barely functioning laundry sink faucet and just yesterday he resurrected our backyard faucet (after three years of it being decommissioned and useless.) So, after 3 projects, we can state categorically, Doug Nash is the real deal: professional, neat, friendly, confident, fair. He's the absolute BEST...we highly recommend.