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Root Runners

5.0 (6 reviews)
Closed • 10:00 am - 6:00 pm

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2 months ago

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3 years ago

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2 years ago

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2 years ago

Tremendous, family owned store! They truly care about your needs above all else. Highly recommend!

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3 years ago

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Leather Zone - A different view of that bad repair I asked them to not touch. This was not there when I dropped the bag off. Poor craftsmanship.

Leather Zone

(9 reviews)

I wanted to love this place because of the great reviews. I dropped off my very rare vintage carpet…read morebag to be cleaned and to have new handles attached. The owner, Zoe, assured me they knew how to care for that type of bag. I asked that they not rush because it's a delicate item and specifically requested they take their time. After about two and a half weeks, I called to see if my bag was ready, and they said yes. When I went to pick it up, I was so disappointed to see that one side of the bag seemed ruined. It looked like someone had scrubbed it, which completely destroyed the color. Not only that, but there was also a hole in the lining, which they later attempted to repair--even after I had asked them not to touch the bag until the owner returned from being out of town. I understand that mistakes happen, and I was more than willing to let them fix it. The first woman I spoke to was incredibly kind and patient. However, when I finally spoke with the owner, Zoe, she refused to admit they had done anything wrong. She repeatedly interrupted me, dismissed my concerns, and insisted her family had done this kind of work for generations. What was really odd was that when I told her I was at work and feeling stressed by the conversation, and asked her to please lower her voice, she mimicked me and said, "I'm in the office and you're stressing me out, please stop yelling at me," while practically yelling herself. She continued to downplay my concerns, told me to calm down, and accused me of overreacting. I asked to speak with someone else, since we clearly weren't communicating well, but she ignored me and continued loudly talking about her family history. Eventually, I got through to her that I had pictures of my bag before they damaged it. She kept insisting the bag looked "beautiful" and that the work was "beautiful." After I sent her the before-and-after photos, she replied with an image of the poor repair job to the lining, despite my explicit request that no repairs be made until I had spoken with her. She was still confrontational when I picked up my bag. I left work early because the whole experience made me feel they would further destroy it. I had to ask her around five times that I just wanted to pay for the handles and leave. She kept insisting the work was good, and then went further to say I was trying to ruin her business. This was the worst money I've ever spent. This whole experience was awful. I had really hoped to find a nice local place to bring my bags, but sadly, this wasn't it.

This place sucks and their prices are RIDICULOUSLY high…read more I brought in 2 bags. One needed an extra hook on the inside so it could be a crossbody bag. That was $25 or more, for a little leather piece with a round ring inside of it. Well, the ring isn't strong enough and after 3 times of my bag just falling off my shoulder b/c the ring broke free of the leather section, I lost the ring. So, a complete waste of money. Second bag needed a repair to the crossbody tab, it took them FOREVER to do it, charged me $75 dollars (I was literally stunned when she mentioned the price) but in order to strengthen the tab they took the leather FROM the crossbody strap, something like 5 inches for a tiny piece, and now the bag sits way too high on me. I've ended up using another crossbody strap for that bag, which looks ridiculous. Stay FAR away from them. It takes forever, the prices are completely out of whack for the little work they do and it's shoddy work to boot.

Root Runners - shoes - Updated May 2026

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