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    Root 28 Salon

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm

    Services - Root 28 Salon

    Eyebrow services

    Applying hair extensions

    Hair extension services

    Root 28 Salon Photos

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    3 years ago

    Helpful 2
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    The Lash Lounge

    The Lash Lounge

    (11 reviews)

    My stylus is Candace and she does excellent work. She has a…read morelovely personality. It's very clean, Modern. The reception at the front desk is very helpful, professional, and just a great person.

    I got hybrid lash extension at Shiloh Lash Lounge on 4/17/26 with "Senior Stylist" Jhave' B. The…read moreappointment went fine & she was nice. I paid, tipped & went about my way. By midnight, AT LEAST 20 fans had fallen out. I arrived at Lash Lounge the morning of 4/18/26 (They DAY OF my birthday & brunch, which is exactly what I was trying to avoid, hence why I came yesterday for the service) to get this resolved and despite their opening time being 9am, they were not open & I stood outside in the cold, calling 3 times & leaving 1 voicemail, until 9:18am and they still were not open. I then went go sit in my car. I finally saw a light come on about 5 or so minutes later & approached the entrance again. The door was still locked. The front desk receptionist had to come unlock the door despite it being business hours, which I'm pretty sure is a violation of a code in itself. After explaining the situation & her calling the manager. She returned and initiated a refund, which is all fine and dandy, but I still have a "full set" of lash extensions with spaces and gapes all over. The front desk receptionist then tells me the "senior stylist" that did my lashes won't be in until 10am & she has a 10am appt with no openings today except for MAYBE being able to squeeze me in at 1pm. She then goes on to tell me that I wasn't even a candidate for lash extensions but the stylist did them anyway. Would I not be wise to inform me of that? Especially since I've gotten lash extensions HERE AT THIS VERY LOCATION multiple times & have never been informed of this NOR had an issues with my lash extensions. When Jhave got her she came out front (The kindness from yesterday was no longer present which seemed to rub off on the receptionist as well as our interaction leading up to this was completely fine. She had up to this point been very kind & helpful. She actually looked appalled when I showed her the photo of how many fans had fallen out) and said that "They informed me of your issue. I wouldn't know if it's an issue with me. It could be the humidity." She then went on to blame me stating that I move/fidget during my appointments (I don't move my head, I fidget with my arms/hands due to personal & medical reasons) and that I got up to use the restroom during my application (again for personal/medical reasons which I DID IN FACT ask her if that would be ok/if it would affect anything). I explained to her that these EXACT things have taken place at all of my appointments, as I made them aware of at my VERY FIRST appointment at Lash Lounge Shiloh over 2 years ago with a lash tech by the name of Kelsey! My 5 star review is actually still up! I shouldn't have to air out my health battles in a Lash Lounge lobby. I then asked Jhave what the actually issue was because the receptionist told me that I was not a candidate but the service was performed anyway. Jhave then told me that this was in fact, not correct information and the receptionist mixed me up with another patron (another mistake/misinformation on their part). I now have to cancel my birthday brunch. This is not how I imagined or planned my birthday this year.

    Face It

    Face It

    (1 review)

    I had microblading done to my barely there eyebrows almost 2 years ago by Britni Diesen, owner of…read moreFace It. She is a marvelous artist! She took time to explain in detail the process, describe what sensations I may experience during the procedure, and what to expect afterwards. She provides a comprehensive pamphlet with after care instructions and follows up directly to see how you're doing after the procedure. She also gives her cell number and is available for questions or concerns any time. I made an appointment a couple of days ago to get a touch up. The salon has moved into a much larger location than my last visit. It has maintained its smart and chic decor. The touch up appointment went smoothly. Britni explained new technology and pigment colors. She also suggested a semipermanent powder to give my brows a polished, almost 3D look. There was no high pressure up sale for the powder; she left it to my comfort level. I did go through the the extra step of the powder and am glad I did. I'm very happy with the results. Face It's prices beat any salon in St Louis. Britni takes time to provide personal, quality service. She's proud of her work and it shows.

    From the owner: Britni Diesen is a permanent and special event makeup artist in the Greater St. Louis area,…read moreproviding microblading, permanent cosmetics, and full-service professional makeup for weddings, special events, and commercial and portrait photography. Her passion is assuring each client feels amazing and confident when they step out of her chair. She does this by enhancing the unique and beautiful features of each individual. Be pampered at Face It and experience beauty that can only be described as extraordinary. An appointment at Face It is not just about receiving a service, rather, you're treated to an experience. Whether you're looking for permanent eyebrow definition, a way to wake up with makeup, help with how to apply your makeup, a look for a girl's night out or a photo session; Face It can help find a customized look just for you.

    Root 28 Salon - eyebrowservices - Updated May 2026

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