i just got my furniture delivered yesterday and they were super fast , friendly and considerate! Big thanks to Michael M for helping me pick out what furniture and accessories that look appealing together making my home, home! he was super sweet and knowledgeable on what looks best and would fit in my house! will definitely be buying from RTG again! read more

My recently purchased a loveseat at "Rooms to go". Delivery is expected next Tuesday. I could not wait until delivery to give a review. My salesperson whose name is LJ and works at the Brandon store, went above and beyond in helping me find just the right loveseat. I'm a senior who has mobility issues and I knew exactly what I needed. L J was very kind, respectful, patient. What a wonderful young. I'm comfortable the delivery process will go well also. If you visit the store, ask for LJ. I think you will be happy you did. Ina read more

If you want poor customer service this is the place to go. I'm 78 and bought a stand up recliner to assist me. It broke and R2G basically gave me a 6 month window to expect repairs. I filed a BBB complaint of course knowing BBB is really nothing but another review site selling ratings to business. After the company offered solution to send replacement chair but said would no longer honor warranty. R2G also refused to tell me who made the chair so I am also not able to arrange any potential future repairs. The warranty is a manufacture warranty so how do I contact the maker of the chair? I also have a purchased extended warranty and don't know what the status is of that however I assume legally R2G has no legal right to interfere with a contact I have with a third party. I will never again buy anything from Rooms to Go and warn all others away from this terrible company. read more

we have been excellent customers for over 15 years. house flooded and usued the new port ritchey store for our furniture. terrible decision because every item needed or still needs replacement. the s h aq chair is garbage. the first one had a minor squeaky noise and because they were replacing my wife's chair they sent a new shaq chair for me. it was waayy worse than the first and after hearing the chair over the phone they agreed to replace it (i wanted a refund) the 3rd chair squeaky too! they don't return calls and they have said they do not refund my money. be very careful because they don't make the furniture to last! 8k bed is garbage and zero help after spending another 2k for softer mattress. done with rooms to go and will not recommend them again! not a happy customer! read more

So very disapointed & sad with Rooms to Go! Paid a LOT of money for the Harper blue sectional 6 months ago, still bothers me. The color is NOT the color or material quality on supposedly same sectional in showroom!! Beware! After calling customer service, they sent someone to check out the Harper blue sectional. The RTG guy agreed with me, it was NOT the same color or material! So I thought for sure they would exchange it for the one in showroom. That also matched their advertisement ad they send out to peoples mail. A few days after their Rooms To Go guy left my place,customer service called and said "dye lots vary" we are not exchangibg the sofa"! I'm stuck with it and willNEVER shop there again & neitber will anyone I know after not making it right! All I asked for was what I paid for!!! I called the day after I received the sectional, because it was different than what I seen, even the chaise cushion doesnt fit right. Rooms To Go has gone down the drain! read more

Overall very satisfied. Backordered items came in when promised. Delivery was quick and efficient. I was disappointed that we did not receive any books or manuals with the love seat and couch recliners. Eventually the day will come and we'll need information on the controls and functions read more

Delivery drivers brought the wrong couch today after hours of phone calls and being placed on hold I was finally able to speak to the sales person who wrote down the order. She did nothing but argue with me and told me 10 times that she worked there 18 years. She went on amd on about herself and how she would never order the wrong piece of furniture I finally stayed I want to Tx u a picture of my sectional I ordered she continued to argue with me I sent the picture and she said You didn't order that couch. My mother was with me at the store as we sat on the couch ordering it from this lovely lady who is never wrong or makes a mistake. Now I have a 1500 bill no sectional and a bad attitude towards this place. I am filling a complaint people run from this store and buy somewhere else read more

Rooms To Go - Here's her card. Do not buy from her she makes big mistakes and them denies. - Furniture Stores Near Me - Brandon, Florida

Danny Cappuccilli was able to help us at Anchor House Ministries furnish our new girls' home. His generosity allowed us the ability to make this a safe space for our teen girls in the foster care system. Thank you again for your continued support! read more

My rating for Rooms to Go has gone from 5 stars to 0 stars. It has now been 5 months since we were in Rooms 2 Go and spent over $8,000 for living room and bedroom furniture. I bought a sofa with 2 cell phone charging units. Neither one of them worked. I have had 4 technicians come out to try to fix them. The first one had taken my entire couch apart and after he left, I found a bunch of screws, nuts and bolts on the floor (Seriously!!) and the charging units still didn't work. Then another technician came out and tried to play with it and still couldn't get it to work. The 3rd technician came out, spent 30 seconds looking at it and confirmed it didn't work (Duhhhh!) and said he would order a new charging unit. I reminded him to order two. Well, he only ordered one so I had to wait an additional 2 weeks for the second unit to arrive. I didn't open the packages because if there was something missing or broken I didn't want them to blame me (by this time I had absolutely no faith in Rooms 2 Go). So the guy opens the two packages and sure enough the wiring is screwed up on both so he can't do anything. Great quality control they have at Rooms 2 Go!! So he tells me that he is going to order a whole new middle section to my sofa and that's what should have been done to begin with. So he tells me to call Rooms 2 Go when it arrives and make a 5th appt for Rooms to Go to come out and fix a problem that should have been checked before the furniture was delivered to my house the first time in March. Last week I get a call that I need to make an appt to have the repair made. I call and explain that the sofa piece hasn't arrived yet. They tell me they are bringing it. Their technicians aren't even on the same page as the customer service dept.!!!! They tell me they'll come out on Tuesday. Every time I make an appt I have to leave that entire day open because they don't give you the 4 hour window until the day before. There were actually times when it was 6 hours I had to wait for a technician to come out. I called to talk to a manager yesterday and got Betsy who said she was a manager but I doubt it because she didn't act like a manager and didn't seem to care how much $$ I spent in her store or the fact that I have to spend 5 days sitting around my house waiting for her technicians to come out and NOT be able to fix the same problem. I told her that if it was my store, I would do whatever it took to make sure that I received repeat business from this customer and try to make her happy. After 4 attempts, I would send a separate driver and truck with her couch piece so that customer didn't have to give up her entire day for the 5th time. I would not act like I didn't care if I ever saw that customer again. She kept repeating the same thing...that the trucks aren't loaded until the day before and they don't know where my furniture would be located on the truck, so they have to give a 4 hour window. The first four technicians came out in their own vehicles to repair my sofa, there was no huge truck. So I don't know why she was using that same excuse for the first 4 visits. I would not buy another piece of furniture from this store, even if my life depended on it! There is no customer service with this store. They just want to sell the furniture and don't care about the quality. Check your receipts before buying and make sure they haven't added extra fees without consulting you. They are notorious for that also! read more

Third time purchasing, but 1st review. I've had nothing but good experiences with this organization. My first purchase was for a LR set and a mattress. When I realized my place was too small for the full LR set, they took the love seat and put it back on the truck and immediately credited my account, no questions. My 2nd purchase was for a kids bedroom and it was delivered and assembled expertly. My daughter loves it and enjoys it everyday. Some folks take issue with the sales floor in the show rooms and the fact that people come up to you and immediately engage you, but they have to remember these individuals work on commission. They are just doing their job. I find it's best to peruse the online catalog in advance, enter the store, and know exactly what you're looking for. Then, the sales people will typically only engage you in what you're looking for. My most recent purchase involved timing, specifically timing it with a home closing, and the store manager helped tremendously. I highly recommend this location... read more

Rooms To Go - Furniture Stores Near Me - Brandon, Florida

Responded to Rooms to Go and was basically told we sold you an item that was not in stock and you will have to wait until August 26 to get your dining set. I will ever buy anything from RTG again! read more

I purchased a sectional couch from rooms to go in April 2023! My sales person was Glenn and he was great. I had researched couches from several different companies and wanted to compare a few from RTG. Signature Furniture was too pushy and it turned me off immediately. Glenn knew his inventory and he was pressure free, super nice and personable. read more

Let me get straight to the point: If I could give them 0 stars, I would. Rooms To Go thinks it's fine to charge me for their defective furniture.  They're wrong. For months, I've been contacting Customer Service about an undersized seat cushion on an expensive sectional I purchased from them.  At first, they wouldn't even accommodate my request, telling me that the huge gap between the undersized seat cushion and the one next to it (or the sofa arm, depending on which way you moved the cushion) was just a "matter of personal preference" that didn't warrant a replacement.   In desperation, I returned to the store to look at the floor model to see if perhaps it, too, had a large gap between cushions that I'd simply overlooked before purchasing my sofa.  Not surprisingly, all of those cushions were perfectly sized.  Later, they did consent to a replacement, which tells me that the company knows this problem stems from manufacturer error and is not a result of my own "personal preference."  But time after time, waiting weeks between each back ordered delivery, each cushion sent was still cut too short, leaving a gap between it and the arm of the sectional. Once they even showed up with the wrong piece of furniture altogether... When I then went back to the store where I bought the sofa to speak with a manager, I noticed that the type of couch I'd purchased was no longer on display.  Nor is it online any longer.  I believe I know why. An employee from the company recently told me he noticed several structural defects with my couch that could only be caused by the manufacturer.  He said that in these instances, they will typically have a large batch of the same item that is reported as defective, and the company will simply have to keep sending replacements to customers until they get one that's not problematic, if such a replacement can be found.  I think this sofa has been pulled from retail because of numerous complaints.  It's costing the company money, and they're trying to cut their losses. Soon, I'll likely be seeking legal counsel, since Rooms To Go Customer Service now refuses to even put me through to their Resolutions Department to discuss this issue.  Each time that I have called I am relayed a message in 'my notes' from someone that I have never spoken with who says she attempted to reach me and also left me a message - which never happened because I had been awaiting a return phone call for over a week from the last person that I spoke with who said they would call me back. Bottom line - I've been told that, due to the length of time I've now had the sofa, I can select a replacement couch, take a 20% discount and keep the defective furniture, or return the sofa for a refund but pay a 20% restocking fee. I considered a new sofa and visited their website and two different showrooms in my area looking for something new but found nothing that matched my taste, decor or appropriately fit the large space that I would need to fill. Keeping a defective couch is not a suitable option, so my very valid question is this: Who in their right mind would pay hundreds of dollars to be able to return a piece of furniture that's a factory defect?  I had no part in assembling the sofa incorrectly and shouldn't have to lose money to be able to return it.  The length of time it's taken to try to remedy the problem rests squarely on the shoulders of Rooms To Go.  They need to own up to their responsibility for the quality and workmanship of their product, refund 100% of my money, and take this sofa back. Hi read more

Rooms To Go - Cushion clearly cut too short for the couch - Furniture Stores Near Me - Brandon, Florida

After posting my 1 star review Rooms To Go on Thursday I received a request from the business service team requesting I send them our furniture purchase order so they "help resolve the matter" on Friday. I sent the purchase order along with the complaint submitted to the Fortegra insurance company for arbitration. Fortegra is the issuing company for the Rooms to Go "Guard It" extended warranty my wife paid $382.75 for since she was told "it covers everything for 3 years" by the sales associate. I also submitted the BBB complaint I filed. OK, so here's what happened. The Rooms To Go representative said "I need to call Fortegra." Obviously they didn't read the documentation submitted noting I had already dealt with Fortegra. Suggested they read that. They sent back another email stating "we're sorry for the miscommunication" & that i needed to contact Fortegra. Appears these people cannot read! I sent a response noting it was pointless to call Fortegra since they denied the claim twice. Which had been noted in my Yelp review & documents I sent them. After telling them if they had no intent of helping they shouldn't have reached out to me. After my last response they have not contacted me. So, long story short, the Guard Ut warranty is USELESS. If you're looking to buy furniture from Rooms To Go I would think twice before spending money on a worthless warranty. read more

I purchased a leather non-power reclining sofa from rooms to go 15 months ago. I always purchase the extended warranty also. The seam on the seat cushion is pulling apart so i tried to file a claim with the Fortega(their warranty company. They stated a seam separation wasn't covered under the warranty (What the heck, why not it is faulty) they stated i needed to call Rooms to go again. Rooms to go said they couldn't/wouldn't do anything for me. What is the purpose of the warranty?? I received a call a few days later and was told Rooms to go would send someone out anyways as a courtesy. Yay! Nope the tech came out and said it couldn't be repaired and they would need to order me a new seat cushion. I receive a call today and was told again that they wouldn't fix it for me. What was the point in wasting my time and the techs time if they weren't going to fix it for me???? I told them i was done with them and hung up. DO NOT BUY FROM ROOMS TO GO BECAUSE EVEN WHEN YOU PURCHASE THE EXTENDED WARRANTY THEY WON'T HELP YOU. read more

I stopped in to look for furniture for my new apartment as I am moving to Tampa later in June. I was approached by a salesman who offered their assistance if needed and then gave me space. I loved that it was a low pressure environment. I found the perfect couch and got a great deal. The salesman even contracted with another moving company so that I had my couch before my new job started at no additional cost to me. I would definitely consider rooms to go for future purchases. The salesman that helped me was Kevin Lowe and he was wonderful. read more

Nothing but a positive experience here! Nick has been great when every we've purchased, needed an exchange or have simple questions.

We bought our son mattress and the frame. It didn't lady not even a year. With the pandemic I could not report because my had the bed in Gainesville. I reported and would not replace it . DO NOT BUY ANY FURNITURES FROM THIS COMPANY. Crappy customer service and wouldn't recommend this place! read more

We have been in three times to look a couches. Ski helped us each time. He greeted us and let us look which was a plus. He was very informative and helpful with questions on size, mechanics and delivery time. We ordered two full couches and a recliner to be delivered. We will update after delivery read more

Rooms To Go - Power recliner that swivels - Furniture Stores Near Me - Brandon, Florida

Our family was in search for a big comfy couch to replace ours that is falling apart. We have shopped the store (different location) and are pleased with things we've purchased. The store is big and had plenty of parking. It was not busy and we were immediately greeted upon arrival. We were guided by an associate who asked us what our needs were. She let us roam the store and was available when needed. I must say that the store is a little scattered. I would see something I like, keep walking and then try to go back to the original one... I was so confused which side of the store it was in and walked around clueless I recommend snapping a quick picture of the one you like so that the associate can lead you back We were helped by Margarita and she was very knowledgeable and helpful. read more

We purchased a couch that has electric recliners within it. In less than a year a motor quit. We reported the issue. We have 3 year warranty. They say the repair is covered. We are now 6 months out and still no sign of a repair. They treat us badly when we keep calling to get this fix completed. This process has been awful! A broken, warrantied couch and no fix in sight! Don't shop there!! The warranty coverage is a joke! They totally don't care about you once you make the purchase!! I would choose no star rating if it was an option. read more

Brandon Location!! This the worst service I've ever received by the delivery team. My furniture was left on the 3rd floor and I live on the 4th. I'm never going to recommend Rooms To Go! This is the 2nd bad experience with this location!! read more

This is not so much a review of the Brandon location as an overall rating of the company itself. Do not buy furniture from Rooms to Go as their customer service is atrocious!!!!! They only are about making the sale the day you are there, if any issues arise afterwards with the furniture, forget about it. And don't think for a minute that by buying a warranty you will be protected. You get switched between the third party insurer and Rooms to Go. I had an issue with a recliner. Called on 9/15, 1st available appointment for technician was on 10/9. Technician stated he would order broken part and have it delivered to the house at which time I could call to make an appointment for the repair. As of 10/28 still no part. Called Fortegra, the insurer, and was told to call Rooms to Go customer service. Called Rooms to Go and was told no work order was ever done for the repair so the part was never ordered. Customer Service Rep said she would take care of it and call me back. Never received a return call. 10/29 called Rooms to Go Customer Service and rude Customer Rep named Tierra refused to let me speak to a Supervisor as this was a Fortegra issue. Asked 5 times for a Supervisor each time she rudely told me there was no Supervisor there for me to speak to, I had to speak to a Fortegra Supervisor. She then transferred me to Fortegra. Spoke to a great person, who called Rooms to Go while I was on the line and requested the Technician's Report that Fortegra never received, but the work order was never done as promised by the prior Customer Service Rep the day before. The issue is even with this great work from Fortegra, I still have to wait for Rooms to Go to provide a cost of the part, Fortegra to authorize the order of the part and then Rooms to Go to order the part. I feel the chances of this going smoothly are about as good as COVID19 being cured tomorrow. Stay away from Rooms to Go their customer service is abysmal! read more

Rooms to go has great looking furniture. If you plan on sitting on it, or sleeping on it daily, stay away. Definitely not built to last, and the company definitely does not stand behind their product. read more

Meh! What can I say... Its a furniture store. But anyways!!! The staff its friendly but they dont go the extra mile to help you. I had to ask for help a lot of times, by the time I want to make a decision, I have lost interest since the sellers dont keep me engaged in the store. Maybe I have to be baby-ied into buying something, but the attention while shopping was not the best. I probably will still go and buy if theres a good sale though! read more

Rooms To Go - Furniture Stores Near Me - Brandon, Florida

Do not I repeat Do not accept any product that is delivered broken I ordered a brand new living room set a month later my furniture is delivered that is when the delivery guy shows me the recliner is broken and will not recline I am placed on speaker phone with Rooms to go who informed me I had two options refuse the delivery or keep chair and they will send a new one 24 hours later I call to make sure I am getting a new chair .Then I am informed it takes 3 day for ticket and they will call me Got call they are sending a repair guy out not a new chair because its been in my home for more then 48 hours ... Now I have to wait 26 days for repair guy then God only knows how long to get a working chair I paid over 800 dollars to have a repaired recliner Do not buy from them run I wish I would have never ordered from them Don't call stor they can not help you once you purchase the product you have to talk to customer care Poor customer service very poor read more

They really don't want to make money here, not helpful at all and the manager is wearing his mask under his nose, that won't do any good bro. My mom dropped a lot of money on furniture here and most of it got delivered damaged, and the mattress is hard as a rock. Their customer service department on the phone very clearly doesn't talk to their in store people and it shows. We were told we have to do all the footwork by calling and sitting on hold, they said they didn't have the answers to any of our questions. Makes sense that you don't see many of these still in business anymore. read more

Michael Smith was awesome!! Our living room is now complete...thank YOU!!!

5 stars. We furnished our entire house almost a year ago. Our salesperson was Gino and he is by far the best at what he does. One of our pieces had a defect and through months of going back and forth with customer service, Gino came through. We were able to exchange our sectional for a brand new one and it was effortless. Gino will lead you in the right direction! He listens and cares about his customers unlike most that will be done with you once they make the sale. Go to RTG Brandon and ask for Gino. You won't regret it!!! read more

Do not purchase anything from this store. They tacked on a warranty for a sectional I bought that I never wanted and refused to credit my account for. It took a minimum of 18 phone calls and emails and their final answer 7 months later was I signed for it. I told them last September when I received my first bill that I was charged for a warranty I never wanted. They should have taken the charge off then and said they would. It took until today, March 27, 2021 for them saying they are denying my request because I signed for it. Impossible to deal with. Customer service is horrible. read more

I went to 4 different furniture stores today and after giving up, stumbled across Rooms to Go Brandon. I cannot begin to tell you what a wonderful decision that was! I hate walking into furniture stores but Ross greeted us in a way that was personable and not pressuring. We told him what we were looking for and he lead us right to what I needed. I instantly fell in love love with this chair and Rooms to Go. Ross made us feel so welcome and made the process so easy. Needless to say we purchased a great chair and we're out the door within minutes. THANK YOU ROSS!!! read more

When my husband and I moved across country, we got rid of all of our furniture so we had to purchase allot. Some of what we purchased came from Rooms To Go in Brandon, Fl and some came from American Signature in Brandon, Fl. The furniture from Rooms to Go, cost us OVER $300 for delivery, we had to wait an extra week and a half after moving into our new home for our stuff to be delivered (they would not deliver what they had in stock until it was all in stock). The delivery guys were rude AF! They did not help set up the rug I bought FROM THEM ($300+ should be for delivery and set up), when I told him where the rug was going to go he said 'it comes in plastic' and he left it in the plastic. They left a HUGE mess with styrofoam balls EVERYWHERE! I'm still vacuuming up styrofoam balls! They didn't take tags or stickers off of anything! AND one of the legs of the 4 stools we bought is an inch shorter then the rest of them and they won't replace them until February! But then none of the legs on the 4 stools or the 4 chairs of the one of the dining tables (we bought two dining sets) are level. Needless to say, I'm not happy with Rooms to Go at all! Now, the furniture from American Signature cost us $150 for delivery and will come in two deliveries because of some custom furniture we ordered is taking longer to make but they delivered the first bunch on the date we wanted (the day after we moved in), the rest to be delivered later. The delivery company was very nice, set up all our furniture, took off all the tags and cleaned up when they were finished. He even helped set up a rug that we DIDN'T buy from them before he set up the couch and coffee table we did buy from them and took away the plastic it came it. So, we paid more than double for delivery at Rooms to Go and they we horrible! If you need furniture go to American Signature!! read more

I didn't go to the Brandon Rooms To Go expecting to buy anything, just browsing. Then a salesmen, Gino Tutera, came up to me and told me to look around and he would catch up with me in a little while and he actually did! I told him what I found and liked and he sat with me and helped me to choose a color and the pieces I would need. He wasn't pushy, only very helpful and gave me all the time I needed. I purchased 3 pieces of living room furniture!! The furniture was coming in 2 separate deliveries and Gino text messaged me to remind me prior to each delivery. Gino's follow up was great. If you want good service at Rooms To Go Brandon ask for Gino Tutera. I'm certainly happy I met him that day !! And I love the furniture read more

Wow! This is what customer service is all about! Furniture arrived on the date and time promised. We discovered that the hide a bed was broken after the delivery. We called yesterday afternoon to start a claim. The agent was very helpful and said it was in progress. Imagine our surprise when a replacement was delivered less than 24 hours later. Kudos to all!!! read more

Had to wait 2 weeks for the TV console to be delivered. It arrived broken. Had to wait another week for it to be exchanged and the replacement TV console arrived in worse shape than the first. Delivery person refused to take both TV consoles back so now I am stuck with a broken TV Console and will have to spend a 3rd Saturday in a row waiting around for Rooms to Go. When I called to schedule the return they have me a hard time about it. If I could give 0 stars, I would. read more

We were told straight up lies from this company to get a sale off of us. They are now not covering what they said they would cover. To say I'm upset is an understatement. I've had 2 managers promise to call me back that same day and neither one did. I called back daily for 2 weeks and they are never in. I then called and complained to corporate and they were ZERO help. I find it disgusting that they will do NOTHING to resolve this!! It's my word agains theirs so I made sure they knew to watch surveillance or I'd take a lie detector. Sounds so stupid but I need them to know how serious I am about being honest. I then called the general manager at the Brandon location. I will never buy furniture here again. Everything is always broken!! 3 of my drawers in my dressers won't close now. Junk and managers are NOT there for customers! They make sure to make that obvious. He actually said, I'd be more angry that you are, unfortunately. Yet no help read more

The store in Brandon have the worst customer service I've ever dealt with. They leave you on the phone and never return. When I called back and told them I had been waiting for over half an hour they hung up on me and continued to do so. Had to have my spouse to call and they did the same. Will never buy from them again! The 800 number doesn't answer either. read more

Everything was fine till one piece of furniture broke while the tech was assembling it. Had a new price ordered. It took two months to have the replacement delivered. The tech left another piece i the box and said the tech would assemble it. When they delivered my replacement. Two months later they come and deliver. But the tech refuses to assemble the piece left by the last tech. Unacceptable. I refuse to assemble it as the tech broke one. I'm sure they would not replace if I broke it assembling it myself. So have to wait two more weeks for some one to assemble my furniture. I will never be purchasing furniture from rooms to go again. read more

I bought a table for my kitchen and sofa set and although the sales person was nice to deal with I feel the quality of their furniture is sub par. The chair to the kitchen set broke after 4 days when my grandson sat in it for the first time. Their customer service rep gave me the wrong information and seemed not concerned at all that he got hurt. read more

Mickey Moore is the most amazing salesperson in the world. We recently had a bad experience at a fellow store. Reached out to Mickey and told him of our experience as he has been our salesman in the past. We asked him if he could sell us the patio furniture from the other location and he did. Mickey explained why everything was like it is with low availability on inventory. Built value in the product and himself. He let us know how valuable our business was to him and followed up on all commitments. If you have any needs for any rooms to go furniture make sure to reach out to Mickey Moore at the Brandon location you won't be sorry. read more