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    Rooms To Go

    2.3 (63 reviews)
    Open 10:00 am - 8:00 pm

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    Here's her card. Do not buy from her she makes big mistakes and them denies.
    Paula L.

    Delivery drivers brought the wrong couch today after hours of phone calls and being placed on hold I was finally able to speak to the sales person who wrote down the order. She did nothing but argue with me and told me 10 times that she worked there 18 years. She went on amd on about herself and how she would never order the wrong piece of furniture I finally stayed I want to Tx u a picture of my sectional I ordered she continued to argue with me I sent the picture and she said You didn't order that couch. My mother was with me at the store as we sat on the couch ordering it from this lovely lady who is never wrong or makes a mistake. Now I have a 1500 bill no sectional and a bad attitude towards this place. I am filling a complaint people run from this store and buy somewhere else

    Tim K.

    Third time purchasing, but 1st review. I've had nothing but good experiences with this organization. My first purchase was for a LR set and a mattress. When I realized my place was too small for the full LR set, they took the love seat and put it back on the truck and immediately credited my account, no questions. My 2nd purchase was for a kids bedroom and it was delivered and assembled expertly. My daughter loves it and enjoys it everyday. Some folks take issue with the sales floor in the show rooms and the fact that people come up to you and immediately engage you, but they have to remember these individuals work on commission. They are just doing their job. I find it's best to peruse the online catalog in advance, enter the store, and know exactly what you're looking for. Then, the sales people will typically only engage you in what you're looking for. My most recent purchase involved timing, specifically timing it with a home closing, and the store manager helped tremendously. I highly recommend this location...

    Cushion clearly cut too short for the couch

    Let me get straight to the point: If I could give them 0 stars, I would. Rooms To Go thinks it's fine to charge me for their defective furniture.  They're wrong. For months, I've been contacting Customer Service about an undersized seat cushion on an expensive sectional I purchased from them.  At first, they wouldn't even accommodate my request, telling me that the huge gap between the undersized seat cushion and the one next to it (or the sofa arm, depending on which way you moved the cushion) was just a "matter of personal preference" that didn't warrant a replacement.   In desperation, I returned to the store to look at the floor model to see if perhaps it, too, had a large gap between cushions that I'd simply overlooked before purchasing my sofa.  Not surprisingly, all of those cushions were perfectly sized.  Later, they did consent to a replacement, which tells me that the company knows this problem stems from manufacturer error and is not a result of my own "personal preference."  But time after time, waiting weeks between each back ordered delivery, each cushion sent was still cut too short, leaving a gap between it and the arm of the sectional. Once they even showed up with the wrong piece of furniture altogether... When I then went back to the store where I bought the sofa to speak with a manager, I noticed that the type of couch I'd purchased was no longer on display.  Nor is it online any longer.  I believe I know why. An employee from the company recently told me he noticed several structural defects with my couch that could only be caused by the manufacturer.  He said that in these instances, they will typically have a large batch of the same item that is reported as defective, and the company will simply have to keep sending replacements to customers until they get one that's not problematic, if such a replacement can be found.  I think this sofa has been pulled from retail because of numerous complaints.  It's costing the company money, and they're trying to cut their losses. Soon, I'll likely be seeking legal counsel, since Rooms To Go Customer Service now refuses to even put me through to their Resolutions Department to discuss this issue.  Each time that I have called I am relayed a message in 'my notes' from someone that I have never spoken with who says she attempted to reach me and also left me a message - which never happened because I had been awaiting a return phone call for over a week from the last person that I spoke with who said they would call me back. Bottom line - I've been told that, due to the length of time I've now had the sofa, I can select a replacement couch, take a 20% discount and keep the defective furniture, or return the sofa for a refund but pay a 20% restocking fee. I considered a new sofa and visited their website and two different showrooms in my area looking for something new but found nothing that matched my taste, decor or appropriately fit the large space that I would need to fill. Keeping a defective couch is not a suitable option, so my very valid question is this: Who in their right mind would pay hundreds of dollars to be able to return a piece of furniture that's a factory defect?  I had no part in assembling the sofa incorrectly and shouldn't have to lose money to be able to return it.  The length of time it's taken to try to remedy the problem rests squarely on the shoulders of Rooms To Go.  They need to own up to their responsibility for the quality and workmanship of their product, refund 100% of my money, and take this sofa back. Hi

    Power recliner that swivels

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    4 years ago

    Nothing but a positive experience here! Nick has been great when every we've purchased, needed an exchange or have simple questions.

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    3 years ago

    Michael Smith was awesome!! Our living room is now complete...thank YOU!!!

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    Page 1 of 2

    Ask the Community - Rooms To Go

    Review Highlights - Rooms To Go

    WORD OF ADVICE, NEVER WAIT UNTIL THE LAST MONTH BEFORE YOU PAY WHAT EVER BALANCE YOU HAVE!

    Mentioned in 2 reviews

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    I thought this store was too big, loud, and hard to find products…read more I guess I expected to be more like Hobby Lobby and I felt it was more like Dollar Tree. They did have lots of soft blankets for sale and the clearance section had decent prices. We could not find items easily that we were looking for and didn't seem to find anyone to help that wasn't on a register. If you're looking to shop early for a holiday at full price they have it (Easter, 4th of July, St Patrick's day) I suggest waiting for the clearance prices. This store was too impersonal and commercial for me.

    This used to be a great place to shop for reasonable home décor and outdoor pottery. It's still…read morevery reasonable compared to other home stores. It's also a great place for holiday décor sales. The Halloween & Thanksgiving items are 75% off, and the Christmas items are 50% off as of January 2024. Unfortunately, this last visit was a mixture of the good and the ugly. The good was that they are stocking even more items than ever before. If you can't find it anywhere else for a good price, then you'll definitely find it here. The employees are always very nice & helpful. The ugly was the restroom situation. I should have known right away when I saw the dirty door leading into the restroom. I'm not exaggerating when I say it is absolutely atrocious. I certainly hope that the employees have their own private bathroom. To add insult to injury, they had no paper towels or toilet paper in the dispensers. Most likely because they were all rusted and falling apart. The toilet paper roll was just sitting on top of the toilet tank lid. The paper towel roll was by the sink. How many hands have touched these paper product rolls? It was horrifying! I had to use my own hand sanitizer after touching that towel roll. The only thing operational in that restroom was the soap dispenser on the wall. Honestly, I don't remember it ever being this unsanitary. I hope management can get with their corporate office to get a total renovation. It's very sad.

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    The Florida Farmhouse Market - Aug 2021: Pic 9 of 20-- just some of the wall art here

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    Located beside Salon 92 Vintage, Antiques, & Thrift. This vintage shoppe is a baby-- just shy of…read moreone year old. It opened in mid October 2020. Its hours are Friday thru Sunday 11 AM to 5 PM. The business advertises itself as offering "Antique, Vintage & Primitive Furniture & Pieces." They also take items on consignment. These owners are PICKERS-- they sort thru farmhouses & barns to locate what you'll see on the shelves, walls, & floor. (The wooden mid-century owl I bought here was the only thing the owners located in one particular room of a barn.) Prices here were REASONABLE-- VERY LOW on most items. The female owner we spoke w/ was VERY friendly & also willing to give discounts on purchases. Accompanying her in the shoppe was her gorgeous & friendly House Dog. Her husband was perched on a bench out front near the entrance. The shoppe offers hand-poured candles by a local candle maker, as well as many excellent vintage toys-- a very nice selection @ low prices. You'll also find Fiestaware; home decor; primitive furniture (aka pre-industrial); window panes; glassware; & pretty much anything a regular antique store & salvage shop holds. Due to the nature of picking, merchandise here will vary quite rapidly. We definitely want to return due to the possibilities of what we might find upon each visit (& due to the excellent pricing). Check out this vintage shoppe; it's WORTH YOUR TIME!

    I love this place! My boyfriend and I enjoy antique shopping on the weekends. When we seen this…read moreplace was going to open up in my home town I was dying to see what they had to offer. Great deals! And fantastic customer service. A cute place to check out for sure!

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    Aug 2021: Pic 17 of 20

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    The Florida Farmhouse Market - Aug 2021: Pic 11 of 20-- Fiestaware

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    Aug 2021: Pic 11 of 20-- Fiestaware

    Rooms To Go - furniture - Updated May 2026

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