1. Rooms To Go

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    Brandon, FL

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    Rooms To Go

    2.3 (66 reviews)
    Closed • 10:00 am - 8:00 pm

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    Here's her card. Do not buy from her she makes big mistakes and them denies.
    Paula L.

    Delivery drivers brought the wrong couch today after hours of phone calls and being placed on hold I was finally able to speak to the sales person who wrote down the order. She did nothing but argue with me and told me 10 times that she worked there 18 years. She went on amd on about herself and how she would never order the wrong piece of furniture I finally stayed I want to Tx u a picture of my sectional I ordered she continued to argue with me I sent the picture and she said You didn't order that couch. My mother was with me at the store as we sat on the couch ordering it from this lovely lady who is never wrong or makes a mistake. Now I have a 1500 bill no sectional and a bad attitude towards this place. I am filling a complaint people run from this store and buy somewhere else

    Tim K.

    Third time purchasing, but 1st review. I've had nothing but good experiences with this organization. My first purchase was for a LR set and a mattress. When I realized my place was too small for the full LR set, they took the love seat and put it back on the truck and immediately credited my account, no questions. My 2nd purchase was for a kids bedroom and it was delivered and assembled expertly. My daughter loves it and enjoys it everyday. Some folks take issue with the sales floor in the show rooms and the fact that people come up to you and immediately engage you, but they have to remember these individuals work on commission. They are just doing their job. I find it's best to peruse the online catalog in advance, enter the store, and know exactly what you're looking for. Then, the sales people will typically only engage you in what you're looking for. My most recent purchase involved timing, specifically timing it with a home closing, and the store manager helped tremendously. I highly recommend this location...

    Cushion clearly cut too short for the couch

    Let me get straight to the point: If I could give them 0 stars, I would. Rooms To Go thinks it's fine to charge me for their defective furniture.  They're wrong. For months, I've been contacting Customer Service about an undersized seat cushion on an expensive sectional I purchased from them.  At first, they wouldn't even accommodate my request, telling me that the huge gap between the undersized seat cushion and the one next to it (or the sofa arm, depending on which way you moved the cushion) was just a "matter of personal preference" that didn't warrant a replacement.   In desperation, I returned to the store to look at the floor model to see if perhaps it, too, had a large gap between cushions that I'd simply overlooked before purchasing my sofa.  Not surprisingly, all of those cushions were perfectly sized.  Later, they did consent to a replacement, which tells me that the company knows this problem stems from manufacturer error and is not a result of my own "personal preference."  But time after time, waiting weeks between each back ordered delivery, each cushion sent was still cut too short, leaving a gap between it and the arm of the sectional. Once they even showed up with the wrong piece of furniture altogether... When I then went back to the store where I bought the sofa to speak with a manager, I noticed that the type of couch I'd purchased was no longer on display.  Nor is it online any longer.  I believe I know why. An employee from the company recently told me he noticed several structural defects with my couch that could only be caused by the manufacturer.  He said that in these instances, they will typically have a large batch of the same item that is reported as defective, and the company will simply have to keep sending replacements to customers until they get one that's not problematic, if such a replacement can be found.  I think this sofa has been pulled from retail because of numerous complaints.  It's costing the company money, and they're trying to cut their losses. Soon, I'll likely be seeking legal counsel, since Rooms To Go Customer Service now refuses to even put me through to their Resolutions Department to discuss this issue.  Each time that I have called I am relayed a message in 'my notes' from someone that I have never spoken with who says she attempted to reach me and also left me a message - which never happened because I had been awaiting a return phone call for over a week from the last person that I spoke with who said they would call me back. Bottom line - I've been told that, due to the length of time I've now had the sofa, I can select a replacement couch, take a 20% discount and keep the defective furniture, or return the sofa for a refund but pay a 20% restocking fee. I considered a new sofa and visited their website and two different showrooms in my area looking for something new but found nothing that matched my taste, decor or appropriately fit the large space that I would need to fill. Keeping a defective couch is not a suitable option, so my very valid question is this: Who in their right mind would pay hundreds of dollars to be able to return a piece of furniture that's a factory defect?  I had no part in assembling the sofa incorrectly and shouldn't have to lose money to be able to return it.  The length of time it's taken to try to remedy the problem rests squarely on the shoulders of Rooms To Go.  They need to own up to their responsibility for the quality and workmanship of their product, refund 100% of my money, and take this sofa back. Hi

    Power recliner that swivels

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    Nothing but a positive experience here! Nick has been great when every we've purchased, needed an exchange or have simple questions.

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    Michael Smith was awesome!! Our living room is now complete...thank YOU!!!

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    Page 1 of 2

    Ask the Community - Rooms To Go

    Review Highlights - Rooms To Go

    “WORD OF ADVICE, NEVER WAIT UNTIL THE LAST MONTH BEFORE YOU PAY WHAT EVER BALANCE YOU HAVE!”

    Mentioned in 2 reviews

    Read more highlights

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    everything!!! amazing and best furniture outlet in town !! must must must go back for more!!…read more beautiful unique furniture incredible prices !!!

    WORST EXPERIENCE EVER -- AVOID THIS PLACE!…read more I hired Miracle Furniture to design a custom TV wall. I spent weeks working with their designer, and they claimed an "architect" would do the render. The measurements never matched, and the designs were all over the place. I eventually had to hire my own designer because nothing made sense. After lots of delays, the day of the installation came -- and they never showed up. No call. Nothing. Completely disrespectful of my time. When they finally did show up, the furniture was the wrong color and wrong size. They had to remake the entire thing. When it arrived again, it still did NOT match the render at all. The installer was pushy and insisted on putting it up anyway. I told him clearly that I didn't like it and that it looked nothing like the render. I even wrote that on the contract before signing. On top of that, one of the workers was extremely rude and disrespectful during the process. When I spoke to the manager, he told me that if I wanted to make any changes, I would have to pay more -- even though the mistake was clearly on their end. My wall looks nothing like what was promised. This place is unprofessional, disorganized, and offers terrible customer service. They will waste your time, your money, and leave you completely frustrated. DO NOT recommend.

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    Havertys Furniture - The couch seam.

    Havertys Furniture

    2.5(30 reviews)
    0.1 mi•Brandon
    •$$$

    I was greeted by an associate who I explained what I was looking for. I had purchased a set last…read moreyear and wanted to purchase the ottomans that matched. While assisting me he stepped away to go help another customer who had come in after me looking at a living room set. I was left standing there waiting for my sale to be completed. While he chit chatted with the woman and her family who were exploring options. I asked another associate to assist me with my purchase. Once she started helping me. The gentleman came back over and took over the completion of the sale. This is not how customer service should be received. I guess my 1300 purchase was nothing compared to a potential larger one from the other customer. I've been a Havertys customer for over 25 years. NEVER experienced this type of discerne.

    I am so thrilled about the new loveseat I purchased with the patience and expert design services…read morefrom Donovan and Maurice. Picking out a sofa can be stressful and I am not a shopper. Donovan made it stress free and very enjoyable. So many lovely choices and his expert advice helped me narrow it down in a timely manner. He then introduced me to Maurice who used his expert design sense to help me pick out the perfect colors/textures for all the fluffy down pillows. I really had fun and that has never happened with any of the sofas I have purchased in the past. No pressure. No rush. Just helping me figure out what would be best for me. That's how it should be. I am so excited for my new loveseat! Thank you Donovan and Maurice.

    Photos
    Havertys Furniture - More fading of the couch.

    More fading of the couch.

    Havertys Furniture - More fading of the couch.

    More fading of the couch.

    Havertys Furniture - Havertys Couch with discoloration.

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    Havertys Couch with discoloration.

    Ashley Store - Fit perfectly in our space!

    Ashley Store

    2.0(176 reviews)
    0.9 mi•Brandon
    •$$

    Here is the letter I sent to corporate and received no response:…read more I am writing to file an official complaint regarding my recent experience with the Ashley Furniture store in Brandon, FL. Please find below a summary of events, along with supporting email communications from the past 24 hours. Order Details: * Order Placed: August 24 * Original Delivery Date: August 27 On August 27, the technicians spent approximately two hours delivering part of my order. Unfortunately, the headboard arrived dirty, and we were advised that someone would be scheduled to clean the fabric. Additionally, the side tables and several parts of the bed frame were left behind. We were told that the drawers were broken and that a follow-up delivery would occur in a few days. Since then, I have received multiple delivery notifications (and subsequent cancellations) for the following dates: * September 1 * September 8 * September 9 On September 8, I visited the store and spoke with Robert, who assured me that the missing items were in the warehouse and would be delivered on September 9. However, on the morning of September 9, I received another cancellation notice. When I called the store, I was informed that Robert was out of the office. I then spoke with another manager who was unable to assist and repeatedly referred me back to Robert, who would only communicate via email. This entire experience has been extremely frustrating and disappointing. Over the past two weeks, I have contacted customer service multiple times, only to receive inconsistent information and no meaningful resolution. At this point, I have requested a full refund and for the items to be picked up. I am now being told that a refund cannot be issued until the items are retrieved--leaving me feeling completely trapped in this transaction. This level of customer service is unacceptable. It has been a significant waste of time and energy, and I am deeply dissatisfied with how this matter has been handled. I intend to share my experience publicly so others are aware of the company's lack of accountability and customer care.

    DO NOT BUY FROM HERE. Do your research. Read Yelp reviews. Their Customer Service is the worst and…read moreno return policy! They just want to sell you something and be done!

    Photos
    Ashley Store
    Ashley Store - Patio table when we first got it compared to the new side table we received.

    Patio table when we first got it compared to the new side table we received.

    Ashley Store

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    Shaunessy's Decor and More

    Shaunessy's Decor and More

    5.0(4 reviews)
    12.0 mi

    You know when you have that one person you're buying a gift for, and you're wracking your brain on…read morewhat to get them because they already have everything? You know when you have a particular spot in your own home that needs a highly specialized and unique piece to pull your interior design together? Well, if you are looking for one-of-a-kind pieces for a gift for someone special, or even yourself, you'll be sure to find a multitude of things to choose from at this quaint, upscale furniture and home decor shop. I went to Shaunessy's amazing store during the holidays to find a unique, one-of-a-kind piece for my Mom's Christmas gift. During my 'raising kids' years, Mom and I used to spend countless hours in these types of shops. On weekends, we also would go to Estate Sales to find collectibles for our homes. I knew she would love anything from here. This shop is a place where you will find unique items that eventually will be collectibles in the future, or even now, because many of them already are antiques. One of the things I saw here that was of particular interest, because of its unusual nature, was made by a local woodworker. He crafts fruit holder centerpieces, made out of old oak wine barrels and old whiskey barrels. Use your imagination for the usage on a dining room table, buffet/sideboard top, and even just on the kitchen counter. This craftsman fashions the bent wood into lovely, long, curving and graceful centerpieces that hold and display items inside the indentations he makes in the strip of wood. There were many different styles, some holding 6 or 7 single lemons, spaced about an inch apart, which gave the piece a pop of color. There also were others with 6 votive candles placed in a row. A really unique gift that looks spectacular on the dining table. Speaking of custom pieces, Shaunessy's makes many of them, including 'farm' and other types of tables in different shapes and sizes, and those ever-so-popular custom-made barn doors, which interior designers are now decorating with, for everything from pantry doors to closet doors and beyond. There are two floors of goodies in the main converted farmhouse building (complete with treasure-filled porch), plus two outside "Pish Posh" buildings, which hold lots of outdoor-use treasures, such as galvanized flower buckets. You'll find a lot of beautiful old and newer antiques. Be sure to use your 10% off Yelp check-in offer! Customer service is super helpful and friendly. These people love what they do and it shows in everything from the products and items they have, down to helping you find something truly inspiring! *****FIVE FABULOUS STARS!!!!!*****

    Support your local business! Family owned, Friendly and Shaunessy is a gem. She is our very own…read moreValrico Joanne Gaines!!!! You will fall in love the moment you walk in.

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    Shaunessy's Decor and More - Mercury glass and such...Dream...

    Mercury glass and such...Dream...

    Shaunessy's Decor and More - The Design Bar.

    The Design Bar.

    Shaunessy's Decor and More

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    Rooms To Go - furniture - Updated October 2026

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