My mother & father in law recommended this company when we needed help removing tile from our home. It was a small amount, but I was up-front about that, and they didn't say that it was a problem. I was told they would call the day to come look at the job. No call. I called again, was told "tomorrow". Again, no call, and the same the next day. I called again, they scheduled an appointment for the following afternoon. No call and NO SHOW. They called the next morning, said they would be there in the afternoon. Called back at 5pm to say they couldn't make it, and would call back in 48 hours. FOUR DAYS LATER I called again, and was told that they would check with someone & call me right back-FIVE HOURS LATER I HAVE NOT BEEN CALLED. I understand if something unexpected comes up, or if you are genuinely busy, or if the job is just too small for your company to bother with-- BUT BE HONEST, AND FOR GOD'S SAKE CALL WHEN YOU SAY WILL AND/OR IF YOU CAN'T MAKE IT!!!! ***TERRIBLE CUSTOMER SERVICE!!!*** I would give ZERO stars if I could! read more