After a disastrous experience with my home owners insurance dealing with a broken shower pan,…read moreleading to a leak on the first floor, I was finally able to work with ATI on getting the shower and ceiling from the leak repaired. Jeff F. and Jeff D. were both an absolute pleasure to work with. They communicated effectively, helped work with the insurance company adjustor on getting things moving, and made sure that everything was up to the standard we wanted. Special shout out to Luiz, who reconstructed the shower. He is meticulous and worked very long days to get the job done. Did an absolutely beautiful job.

I did not make it easy on these guys and yet they came through for me with flying colors!read more

Surprise! Paul Davis was paid the money they were owed by the people who owed them the money and…read morethat wasn't me. Paul Davis bothered to work as diligently to collect money from the insurance as hard as they worked on making preparations to sue me, they may have been able to do what I did. I'm responsible for Paul Davis getting the money they so ineptly did not acquire a contract in writing when accepting a verbal "yes" from the manager of my insurance. claim! You're welcome Paul Davis.... And thank you for the threats, the holding hostage of my property, and the horrible communication of your intent that you would hold me responsible for your employee getting my home without proper documentation to do so. Then, holding me responsible for not getting that proper documentation and sending me notification of having to pay a bill that the insurance was supposed to have approved per all the text you sent me, which is the only reason I said OK. However, I'm still left in my predicament because my home is gutted, I'm still having to deal with the horrible insurance company. My choice of insurance companies is not anyone's fault but my own; however, I would rather have a place to live in a pot to pee in rather than me stuck homeless like I'm gonna be and I do fully blame this company for being in my situation. Thank God, I was able to stop their lawsuit since I was able to get WSOC TV channel 9's investigative reporter to help me in getting those funds for Paul Davis since their employees don't know how to get appropriate documentation prior to gutting someone's home, or at least my home! I will be getting my storage out of their control as soon as possible. Through this, I learned that they we're going to have me pay to have my storage returned to me, but didn't bother to let me know. It had already been paid for them to bring my storage to me or so it appears in the estimates I read through after educating myself extensively on this entire process. I really don't appreciate feeling as though things have not been provided to me in honesty and that is how I am left in complete understanding unfortunately!

Had an extremely positive experience with Paul Davis of Piedmont, NC. I especially appreciate them…read moreafter another company no-showed our appointment for an estimate and after being ghosted by a couple of different repairmen for a secondary job. After this, meeting with someone who keeps their word gains extra importance. The personable and professional Dean Flowers came out to give an estimate on water damage and possible mold. I was thrilled when I learned that the company would not only do the mitigation but the repairs as well. Making my life so much easier! Abraham Reyes was the project manager and was always timely, friendly and professional. His team was amazing, I really appreciated their workmanship, attention to detail, and that everything was left sparkling clean. Paul Davis worked seamlessly with our insurance company and we were so pleased with them that as mentioned above they completed a secondary job for us as well. We feel the services received were worth the money spent. As I told Abraham, I hope we won't need mitigation/repairs in future but if we do I know who we will call!

Great service. Great people. Dustin assessed my water damage and mold with ease and provided me…read morewith best solutions. I highly recommend!!

OCI was very professional. JD and Dana explained everything and provided excellent service. Since…read morethe weather warmed up we've had a stale smell in our home. Our duct system had never been cleaned. OCI cleaned it up and our whole house feels better!

I was so pleased with level of professionalism and customer service received by this team…read more The fact they are locally owned and operated makes it a no-brainer to use this company for any type of disaster situation in your home or business. Our family home had been sitting for years and I called Puroclean to come in and inspect, with many worries as to what we find. Kari and Mike made me feel at ease, they did discover wet moisture mold leak, which was a quick afternoon fix, very non invasive and didn't charge me an arm and leg. I am happy and would suggest this company to anyone in great triad are!

From the owner: Water damage, fire damage, mold remediation, catastrophe restoration, property damage restoration,…read morewater extraction, dehumidification, board-up, remodeling, new construction.

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

We had water damage in our house and could not be happier with the response we have received from…read moreAPR. we had the best techs: Chris, Juan and Francisco taken care of us. They were pleasant, respectful, clean (while working and their appearance), funny and just all around great guys. Hands down I would recommend this company to anybody!

Jaime and his team helped us out after we had water damage from Hurricane Helene. His team was…read moreprofessional, on time and super easy to work with. After his work it's like the damage never occurred. Attached are before and after pictures.

A good company to recommend for water damage . great…read morecustomer service, does good quality work on flooring walls everywhere their services are needed

Throughout the entire process, Cedric communicated effectively at every level. When I needed items…read morefrom storage, he brought them to me quickly and ensured there was thorough follow-through. He was incredibly patient when we ran into an issue and handled the situation like a true professional. It is clear that Cedric isn't just an employee of American Water Damage; he is genuinely a good person with a willingness to help people that is rare to find in business these days. While I understand that businesses often have to make sacrifices and cutbacks, that was certainly not the case with the level of service Cedric provided. I appreciate him not only for helping make a difficult situation go smoother, but also for being a kind and thoughtful human being. The world needs more people like him. I truly hope his amazing effort and solution-oriented mindset are recognized within your organization. Thank you for having such a dedicated professional on your team. Best regards, Paula Kimber

Call another company before you call them. They are expensive and the work they did shouldn't cost…read moreso much.

I had a fire in crawl space under the floor of our master bath After disaster contacted the work…read morefrom heating and air to gutting the whole house and electrical the house was completed in about 14 months they left things unfinished our water pickets outside don't work they cut the tile short in several places then top of they have been harassing us over a 1,000 detuctible which should have been collected in thebeginlong before the work ever started and they have been rude

While the company responded timely and, with one exception, did a good job of handling an…read moreunforeseen disaster - they have refused to resolve damage they did while in my home. Now this is a rental so the landlord handled calling them out and has been fantastic through the process. When an estimate of at least 2 to 3 months before re-entry to the property was given he did it in a month and over two holidays. The gist of it is that the piece of property was obviously not damaged prior to them arriving. I explained to them exactly how the damage occurred. They provided a couple of pictures and gave me an alternate theory as to how it happened and that what that they could not have caused the damage. Their theory didn't support H2O as the photos did not show the actual area where the damage occurred. I then provided them with photos of the actual damage. I also questioned why, if they were obviously concerned enough to take photos of the damage two hours after arrival, why they didn't feel it necessary to tell me when I was still there. At any rate, after some review they came back and advised that they were not going to repair or replace the damaged property. I could talk to my landlord about the damage. This decision, according to the person on the phone, included input all the way to the owner. Well I'm not doing that. The landlord has always been very responsive to issues, resolved problems and beat the companies estimate by nearly 2 months. And he didn't do the damage. So I'm left with telling this story and moving on. I am considering small claims litigation among other legal actions. But certainly my next complaint will be with the Chamber of Commerce/Better Business Bureau. Again, had this not occurred the rest of their work would have generated a much better review. However, they damaged something and refuse to set a positive corporate example of taking care of the damage they are responsible for.

Susan, Carlos and the entire crew are Godsends! When my hot water tank exploded and ruined…read moreeverything in my kitchen and living room, I was devastated. SERVPRO was out to my house 2 HOURS after I called them. Every member assured me that I was going to be okay and they would help me get through this. They even were able to restore some of my grandbabies photos that I thought were ruined forever. I cannot possibly thank the SERVPRO team enough and if you ever find yourself facing a devastating mess from water or fire damage or if you think you have mold from old water damage...give SERVPRO a call today. You'll be so glad that you did!

Our water heater burst in our High Point home resulting in tremendous water damage to our condo and…read moremany of the surrounding units in our building. What a nightmare for anyone to go through but in this case the shining star for us was Servpro of High Point! Carlos was called in and immediately, we all were taken by his professionalism and follow through from start to finish! He worked tirelessly and very closely with our building board members and the insurance companies on the details from the early estimates, to reviews and right on through construction. He and his staff were simple the very best....he and his contractors exceeded our expectations in every way! Jerry Dunton