This is second time I have used Roofing & More on a flat roof project and there has been a lot of positive changes in their organization since I last used them 11 years ago, most notably how they have improved their process to be more customer focused and insure customer satisfaction. I had four separate opportunity to review my customer satisfaction; the initial sales meeting, the pre-construction meeting, the construction, and the post-construction meeting. I would definitely recommend them and I hope you have the same positive 5 -STAR experience I did. It was a paradigm shift in customer service and inclusion and unlike any I have experienced on a residential job. If you would like to know more about my experience throughout the process, please continue reading...
The Initial Sales Meeting - As an architect, this is where I like to take the opportunity to have some fun. When they ask me what I do for a living, I don't tell them that I am an architect. I always say I'm in IT or something computer related. This way, I can see how much they are willing to sly talk to make a sale. To my surprise, I was provided with a very knowledge Roofing & More salesman, Sean D., he answered all my questions honestly and accurately and when he did not know the answer, he got the manufacturer's rep on the phone. He was sincerely interested in understanding my requirements and was not applying the pressure sales technics. He walked the entire job, took photos and video to communicate with production, he ask lots of question of what I wanted or expect, and we discussed several unique condition. Once he felt he had a thorough understanding of the scope of work, we sat down to discuss our option. When we finally decided on the best course of action I found their installation options and pricing was very reasonable, not too cheap but not ridiculous like some other estimates I received. He was very methodical in review all the paper work, license, insurance, contracts and warranties and the proceed to set expectation on how the rest of the process would proceed. So overall, a pretty satisfying sales experience. - 5 STARS...
The Pre-Construction Meeting - An onsite meeting was setup with the project coordinator, Gene D and he came prepared. He had review all the photos and video snippets from the sales meeting and took a couple more photos and videos adding more detail notes for the production crew. He made a couple recommendation on the installation, that did not change the contract but would provide a more professional looking result then what was currently installed. He concluded the meeting by reviewing the next steps, confirmed the installation date and was willing to answer or address any additional questions or concerns. - 5 STARS...
The Construction - Installation day, I was introduce to my project manager, Armando , who would be there throughout the entire installation. Gene, the project coordinator, would be checking in on the job periodically throughout the day. Armando walked me through the installation process, made sure I did not have any concerns about where vehicles were parked, where they would be off loading debris, how they going to move materials to the roof and how all the work was going to be executed. Once all was said and done, he and his team of three went to work and man did the work. They worked very hard continuously on two consecutively hot days. They demonstrated a very strong work ethic and seemed to be very conscientious of the quality of their work. Armando, checked-in with me periodically throughout the day, to make sure I was satisfied with how the work was progressing. He was very accommodating to any questions or suggestions. All in all, I couldn't more pleased with the quality of their work, and that is high praise from an architect. Aside from the new TPO roof, you couldn't even tell they were there. - 5 STARS...
The post-construction - Once the installation and clean-up was complete, Gene was onsite to review the conclusion of work. Armando walked me through the entire job, verifying that everything was delivered as promised and he concluded with a closeout checklist to verify I was satisfied with all aspects of the services delivered by Roofing & More. - 5 STARS... read more