I will start by saying we are a General Contractor out of St. Louis, MO. We had been hired to build a two story garage for a client in Sunrise Beach, Mo. I have never met Mark with Roof Master's in person, in part this is the reason for my review.
We went to the lake for one week with five guys and framed this entire project. That was about all you could humanly due in a week. When we left Friday the roof was under tar paper and mostly dried in till are next trip down in one week. The Saturday after we left a fair size storm rolled through and shredded the tar paper from the roof. We had intended on putting the roof on ourselves when we returned for the next trip. I called several companies to get a quote. Mark with Roofer master's was prompt and courtesy ( on phone ) and we hired him on Tues. with the understanding we needed something done asap. Wednesday morning I got the call from my client that the roof had been installed and was completed. On our return trip we looked over there work (Great install!), and my crew ran the siding. We then got a call about a puddle of water in the upstairs. I immediately called Mark with Roofer Masters. I explained it might not be the roof, perhaps the siding install on the dormers would he take a look. This was 6pm. at 7:30 pm the same day he called back he had already went by there, found the leak where our crew had not sealed along the flashing and fixed it at no charge.
Mark- Even though we handled everything by phone, email, and mail. Thanks for the follow through. We used several sub-contractors from the area on this project and I can insure you your company was by far the easiest to deal with and you did what you said you would do. Others in the area should take notes! read more