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Pep Waterproofing Co

3.7 (3 reviews)
Closed • Closed

Services - Pep Waterproofing Co

Foundation repair

Moisture control installation

Moisture control repair

2 More Services

Waterproofing installation

Waterproofing repair

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Raising Solutions

Raising Solutions

(7 reviews)

Called company to get a free estimate and made an appointment. Very generous with dates and times…read more Made an appointment for a Feb 19th 0900am. Received text messages and emails confirming date and time for appointment. They even included picture and name of employee that would be providing the estimate. One day prior to appointment, I continued to receive updates and reminders of the pending appointment. Day of appointment, the 19th at 0800, I received a phone call stating the technician or estimator would not be responding due to "family issues". COMPLETLEY UNDERSTAND LIFE HAPPENS. Sometimes these issues arise instantly and can't be avoided. They offered to reschedule the appointment. I gladly accepted and rescheduled. Days goes by leading up to the new scheduled date for the estimate. I receive text messages as well as emails confirming the appointment as reminders. This is very convenient and helpful. One day prior to the new scheduled date, I received text and email confirming the date and time. Well, date of the new appointment, long and behold, at 0737 am I receive a phone call and text from the "manager" stating the estimator will not be making to the new appointment due family/personal complications. This company should have other employees to complete their expectations and scheduled appointments. At the very least, I believe they should have informed customers the day before knowing that this estimator needed to be with his family or had demands from his personal life that may conflict with his scheduled appointment. Or have a contingent plan in case of. Understanding life sometimes throws a curve ball at you and are unexpected. BUT.....I have hesitations with entering into a contract with a company. I hope the employee and family are well but I will NOT be doing business with this company.

We needed some basement wall cracks addressed and contacted several companies for bids. Raising…read moreSolutions sent out a very personable and experiences guy. So we chose them. The 2 person crew that came to do the work were great. On time, polite, respectful, spent the day working and not looking at their phone. Overall a great experience. Highly recommend these folks.

Thrasher Foundation Repair

Thrasher Foundation Repair

(5 reviews)

It could simply be circumstances, or simply the wrong assumption... I followed up with my friend…read morethat received a bid from them. Her house was sinking towards one corner, and their recommendation was for perimeter, exterior piles on one side. The bid was high, so I told her to request a second bid, and went to meet with the 2nd contractor (half the cost for the same solution), and we looked at the situation further. The issue was not from the footings sinking, but from the sill plates (1-1/2" thick) rotting (the initial builder had not use pressure treated sills contacting the concrete stem wall). Both contractors initially guessed the footings had settled... they had not. As with any builder, lawyer, doctor, etc.. it is wise to understand the situation to discuss with them, or with a friend that has a knowledge. All of us are making our best assumption...

When initial lift was done,Tristan DID NOT LIFT PER CONTRACT at ALL..Just put that wet calk in…read morecracks..Said 'best he could do' contacted Luke, he contacted Stephen, said more could be done,Bethany called(she has been AWESOME very polite,apologetic and accommodating) to schedule return to re-do THE same lift that Tristan DID NOT DO was for 1-19-26, BUT Bethany called said she had supervisor/trainer available on 9th...Jimmy Justice lead/trainer showed up on 1-9 -26, w/3 crew persons including BDA Tristan WHO spent a LOT of time on phone,not working, and Jimmy and crew did what was supposed to be done and lifted agreed contract work, (sidewalk/drive) AND Jimmy explained EVERYTHING as he did it. Left Tristan to calk/seal cracks.. What a Clown.. I had to physically go out 4 SEPARATE times and show him what he missed,was in-completed,or not filled. Said need to come back TODAY 1-14-26 finish filling cracks that were wet. I walked drive and sidewalk showed Tristan what needed to be done..I went to meeting,came home 2:30PM, Tristan STEPPED into an area filled,missed the area of where driveway and lower sidewalk had been lifted,so disgusted DID NOT even check rest of assigned work..This Tristan is a detriment to your company says he is going to do it and is unable to do work as set in contract..VERY SAD.... Jimmy,Luke, AND Stephen all are commendable in what they said and did...

Pep Waterproofing Co - waterproofing - Updated May 2026

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