Super fast and honest! I was 85 miles from home one night and my car was making a horrible noise…read morewith nasty fumes. I was worried it wouldn't make it home safely so I stopped at Casey's off I-88 and asked for referrals for car repair shops. One of them was for AutoDoc and I am so glad I called. They looked at my car right away with no appointment. Seconds later I was good to go-at no charge! Part of the heat shield they said I didn't need rusted and was about to fall off. I really appreciate their honesty. The owner, Jon Setchell, could have told me anything and ripped me off, but he didn't. Thank you. I made it home safely and no further issues.

I brought my 2002 Chevy Silverado there to get brake work done. They changed my calipers rotors…read more Brakes and brake lines still had no brakes and they said it was done when I said the brakes still work to the floor. I brought it back and they said it was going to be more money so I had my son do the work they even replaced my tires, but said I didn't want new beating done so three brand new tires. We're going flat.

I did some work on my car, myself brakes tire rods, new tires. I got a wheel alignment and they…read morewere nice enough to show me as I asked to see how the alignment was and what they needed to do and sure enough I was driving it and it felt a lot better. My car drives better and I use it all the time, so I'm very thankful I would come back for another wheel alignment in the future and I recommend this business

I love this place. Its not the auto shop of drop in and get it done right away, so be ready to make…read morean appointment. But the people there are incredibly friendly. They listen to you and will do what you ask and not try to find other things wrong with your car to up-sell you. They also have a loyalty program for oil changed, which I love living in a small town.

I took my 2014 Silverado to B- Wrench N for new tires due to he was very good on his price. when…read morethey was checking the front end they founr my bottom ball joints was bad. They fixed them the same day and put the tires on then they did front end aliment also. Verry HAPPY with thier job. and knowlege on vehicles.

Beware of using Mike's Transmission in Fulton. Took my wife's car there to have some diagnostics…read moredone on it cuz there was light on in the dash. Well, he said it could possibly be the battery so I told him to change it out. He had one of his guys change the battery, which his guy says took him 20 minutes, and he said it was "running like a dream" other than a whining noise from the front end. Well, his guy took it upon himself to put it up on the rack and do quite a bit of extra work, of which none was authorized. Only, after all of the extra work, was it put on a diagnostic machine for evaluation. I was then informed that they weren't exactly sure what was wrong but there was nothing they could do to fix it. So, for the low low price of almost $800, I am in the exact same boat as when I took it to him in the first place. I told him it was BS that he was charging me for basically nothing, so he reluctantly dropped the price down to $340. That's nearly $500 in extra charges for unauthorized "repairs" just to pad the bill. I'll never go back and recommend using caution if getting work done by him. I've seen news shows about this kind of stuff and it's bad. When I asked him for a detailed bill of all charges, he gives me a bill that says "General repairs and diagnostics". All I can say is I got scammed.

Took my 05 GT to Mike's with a transmission issue... 100% professional and knowledgeable…read more Explained all options to me and a course of action for the future... and he's a 'race' guy too! Awesome :)

One day I called them I was broken down alongside the road and I thought I was going to need a…read morerepair I asked him about how much it would cost and they were very helpful although I didn't need the repair I know that I will go back to this place and I need to explore it more and find out about the type of services that they do offer. I was highly impressed by their level of service when I called that day with the problem that I had on the highway

had an issue with a starter they had replaced and they fixed the whole issue in good time 100% free…read moreof charge due to the warranty they offer on parts , and out of good nature , really appreciate it guys THANKS!!

Great service. Tyler and Trevor were both polite and professional…read more We were camping and needed a muffler and tailpipe. He got the parts ordered and had it fixed in less than the time quoted. Labor rate is very fair. If I ever need major work done again, I'll make the trip from Chicago to have him work on my truck.

I got a good deal on a used Jaguar. The reason I am leaving a five star review is because there was…read morea mechanical issue on the car that my mechanic found a few days after I purchased the car. The only reason he even found it was because we were doing some preventative maintenance. I was out of state so my mechanic took care of the issue and Ken Nelson reimbursed me. This is called after-sale service. They made sure the issue was resolved and that I was happy.

We bought a car purchased the extended warranty for a Nissan rogue the sales guy made it clear for…read morerepairs with this warranty we need it to be serviced here....had a bad sensor had it towed there from in town part got replaced a few days later same problem happens as before but we're in rockford after hours so going by what the sales man said we had it towed to dixon $300 bill because we were under the impression it HAD to be serviced at ken nelson....the service guy explained that was not true insurance would of covered the tow to the closest dealershipfor repair and we would of just had to pay the deductibleof $120 for repair but again that wasn'tknow to us so we felt we had to pay to get it towed to dixon....great so he said it was the same part and Nissan would give us a $130 check and that was guaranteed and that the service manager would just have to sign off on it. A few MONTHS later we call no call back so we stop in just to have the manager tell us ohh sorry I was just about to call you...IM SURE either way sorry dont see that happening and basically found out everyone here Is just spinning us and will lie to your face about customer service that we've been going back and forth with for months....depending on who you talk to that day theyll always have a different answer for you first and last car I plan to buy from this place....don't bother!!!

Just wondering. ( nosey) did someone named Gary run this place and got in trouble with government…read more I worked with him at Wahl clipper. He told me all about it but can't remember his last name. Seemed a nice guy​

We were very pleased with the detailing repair they did to our car. Very large dent in our front…read morebumper... they were the reasonably priced and were willing to work out the best solution for our budget. Would recommend them and use them again.... but let's hope we have no more dents and don't have to!