Rude, unprofessional, waste of time and money..
My timing belt had broken and there was the possibility of valve/head damage since my vehicle has an interference type motor. Being a mechanic myself I took apart the side cover to inspect the timing belt and check for any other things that could be wrong. Upon inspection, the water pump had seized up, throwing the timing belt.
The vehicle had previously been to a Napa auto shop to have the timing belt and water pump replaced so I opened a Napa warranty claim and Napa told me to have the vehicle towed to the nearest Napa certified auto shop. So Friday I call rons auto world tell them my situation and I would be paying the diagnostic few out of pocket in hopes Napa would reimburse me, Ron tells me to tow it on in and they will look at it on Monday. Tuesday I get a call saying they were tied up and haven't had a chance to look at my vehicle and would be brought in the shop that day. Tuesday afternoon I called Napa and they said my claim was denied, meaning I would have to pay for everything out of pocket. I tried calling Ron to see if my car was being looked at, no answer. Wednesday I try calling in the morning, again no answer. So I decide to stop by and see for myself, to my surprise my car hasn't even moved from where the tow truck driver had dropped it off. So I go inside and talk to Ron and told him Napa wasn't going to pay for anything and I would be paying out of pocket, surprisingly Ron gives me an attitude and says he didn't want to get involved with my car and to have my vehicle towed out of his lot by the end of the week.
So not only did I waste money on having it towed there in the first place, it was there for almost a week without even being looked at. Long story short, save yourself time and money by bringing your vehicle to a more competent shop... read more