This review is for the office staff…read more When I first scheduled my appointment, I was told they would check with my insurance to confirm whether there would be any out-of-pocket charges. I received no follow-up until the day before my appointment, so I called to reconfirm. I was reassured that I had nothing to worry about -- that my general cleaning and check-up would be fully covered by insurance. On the day of my visit, right before the x-ray, I asked again if there would be any out-of-pocket cost. They had me wait about 20 minutes in the x-ray room before returning to confirm that it would be 100% covered. Based on that assurance, I went ahead with the procedure. Two weeks later, I received a bill for the x-ray...!! When I called to ask about it, I was told it was ultimately my responsibility to understand my insurance coverage. But as a patient, there's no way for me to distinguish between a "basic" or "preventive" x-ray -- and I relied on the office's guidance. To make matters worse, the bill they sent had my name spelled incorrectly. That kind of error, along with the misinformation, does not inspire confidence. I also wonder why a non-preventive x-ray was even billed during a routine cleaning appointment. If this was just a standard check-up, why was the x-ray categorized in a way that isn't considered preventive and therefore not fully covered? It's not about the amount of the bill -- it's about the lack of reassurance, accountability, and transparency. The doctor and dental hygienist were just okay, but after this experience, I don't feel comfortable coming back.

My 40+years dentist retired and I have been looking for a dentist. My dad who is 91 years old…read moredentist also retired and he asked me find him a new dentist. I happened to find Dr Cheng on yelp and as I reviewed the comments they were all positive. Booked my dads appt and he was happy with the office. He said everyone in the office is very nice and their cleaning is excellent. My dad is very critical and when he told me this I decided to book myself an appt. I went in and experienced the same experience my dad did. Everyone from the front office to the back office were friendly. Christy took my X-rays and she made me laugh and engaged with me as if we knew each other for a long time. Dr Cheng reviewed my X-rays and he is wonderful. Very down to earth and excellent attitude towards patients. He answered all my questions. I can't forget to mention Diana who helped me from the beginning to set up my appt. She uses text to communicate with me and I love it! I didn't know how to see if I still had coverage after I retired and she said she can call for me. She gave me the run down on my plan and she also booked my appt. Dana the dental hygienist is one of 3 in the office. She did an excellent job cleaning my teeth. She took her time and made sure she got all the plaque off my teeth. She does a thorough job at explaining rationale and process. I highly recommend this office. I am a very happy and satisfied patient.

Dentist is very friendly and always wants to make sure you are comfortable. I would definitely…read morerecommend her and her staff because they pay attention to detail. Their scheduling staff take care of everything and are extremely good about setting up reminders to ensure you ro not forget about your appointment. I'd say this office is very technologically progressive and they seem to be very passionate about staying that way. It is a great experience every time I come! Stop by or call for an appointment - they are open on Saturdays which is extremely convenient.

I wish zero stars were an option. If you're looking for a dental office with compassionate customer…read moreservice and good communication, I would not recommend this practice. I was a new patient and only had two appointments here. I understand that having to reschedule at the last minute is inconvenient, and I take responsibility for that. However, the reason I had to reschedule was because of a medical emergency. Instead of working with me or allowing me to reschedule, I was told they would not reschedule me at all. I've been with another dental office for years, and while they have cancellation policies and fees, they still treat patients with professionalism, understanding, and respect. I was disappointed by the lack of compassion and flexibility, especially given the circumstances. Based on my experience, I won't be returning.

I had a great experience at Finesse Family Dental with Dr. Mioak Park. She is very kind,…read moreprofessional, and caring. I also appreciate being able to communicate comfortably in Korean. The staffs were friendly and helpful, and the front desk staff especially stood out. I'd definitely recommend Dr.Park and her team.

Although I will not go to Dr. Park at this time since I already have a great general dentist, I…read moremust say that the front office person, Liandra, is the best front office personnel I've ever met in any dentist's office. I am currently looking for an orthodontist in my dental insurance network and she patiently helped me determine that they are in network. Then she informed me their orthodontia capabilities are limited to Invisalign. Since my daughter needs traditional braces, we won't be able to use the services of Finesse Family Dental. However, I would be happy to use their services in the future if the need arises.

I was searching for a 2nd opinion on my dental treatment plan and emailed Fremont Hub Dentistry…read more Christina contacted me next day and went over my concerns and she scheduled me on the same day. The office is all digitized, state of the art CT Scan, cameras for the mouth and on top off that Dr. Prakash spent an hour on my concerns, suggested step-by-step treatment plan and shared tips for home care. This place is awesome, clean, vibrant, great friendly staff and ready to help. If your dentist has not invested in the latest scanning equipment for early detection and prevention - you will be paying a lot more in dental expenses later. Time to ditch your old fashioned dentists with archaic x-ray machines and switch to the latest advanced dental offices with CT scan so you can stay ahead of your dental care. I would highly recommend Fremont Hub Dentistry.

** Stay away if possible **…read more We recently switched to Fremont Hub Dentistry due to an insurance change, but the experience has been incredibly frustrating. Initially, I couldn't even get an appointment until later my crown fell off. During that first hour-long visit, the hygienist and dentist performed a comprehensive check-up, took multiple X-rays, and recommended I see an endodontist ASAP to redo the root canal on the affected tooth. I completed the treatment with the endodontist shortly after. Both the endodontist and Dr. Prakash (from Fremont Hub Dentistry) had stressed the urgency of getting a new crown placed immediately to protect the redone root canal. Despite this, Fremont Hub Dentistry scheduled my follow-up 3-4 weeks out. Then, they canceled at the last minute because the Dr Prakash was "out of town." Now, they are telling me I have to wait another 1.5 months (until late September) for a "new patient" appointment. They are doing this because they labeled my initial visit a "consultation" due to the fallen crown, even though they explicitly told me they were performing all the standard "new patient" checks at the time. Essentially, they are trying to charge me twice. To make matters worse, I was told I'd have to wait another several weeks after Sept-end "new patient" appointment just to actually get the crown work started! I am sure they will tag another 3-4 visits over 6 months to actually put the crown. The front desk seems completely disorganized and appears to be stringing appointments along just to double-charge patients. I am not sure if all these is legal, but definitely it is immoral and unethical. IMHO, save yourself the stress and avoid this practice.

My previous dentist in Sunnyvale has become unreasonably expensive, and I decided to switch to Dr…read more Feng. They had done an amazing job cleaning my teeth, and my wife asked me how did they make your teeth look so white. This office is clean and friendly. I'm glad I switched over to here.

A longtime patient of Dr. Claiborne for 20+ years, I have always found her to be extremely skilled,…read moreprofessional and friendly. Even after I moved away from Fremont, I drive 30 miles to see the dentist! That's gotta be the best indication of my opinion. Excellent!

Dr. Kenith Louie, DDS, gave me a smile I'm proud to show. He…read moreused Invisalign to straighten my teeth, close a full front tooth gap, and fill the remaining space so I wouldn't look like a hillbilly. Then he evened the tops for a clean, polished finish. Aligned teeth, closed gap, smooth edges -- the works. I didn't realize how much confidence it would give me until I lived the final result. Staff: Professional, cheerful, helpful, and easy to fall in love with.

I have lived all over the Bay Area and tried several dental offices over the years. I found Dr…read more Louie's office to be the best all around. Very friendly and efficient. The dental work itself was top notch. Had several fillings and they were always extremely fast and gentle. They have also just held up really well. I also had teeth whitening done and had phenomenal results. I'd trust this office with pretty much any dental care/needs. Sad I had to move away!

Highly recommend this dental practice…read more Needed a new dentist after moving and open during the weekend. Staff members are all very kind and super accommodating. Experience here has been nothing short of outstanding! Office is also super clean and staff is organized. Would definitely recommend to anyone that is in need of a friendly professional dentistry!

My children and I have been coming here for over 10 years, and we absolutely love this dental…read moreoffice! Everyone is professional, friendly, and caring. Dr. Young really care about how we feel and always take the time to discuss our options with us and how to proceed. Thanks to Jerry, Janet and all the staffs. They make us feel comfortable and treat us like family. We truly appreciate the wonderful care we've received over the years and highly recommend them!

Newpark Mall Family Dental has always been a 5 star organization to me. They've always treated me…read morewith kindness and respect and, definitely, gentleness. They do a thorough check up on my mouth , teeth, and tongue. Today was my regular six month check up and cleaning and I stand by my stars! Will be back in six months!

Today I went to see Dr. Lee (the surgeon specialist) again. I had very good experience 6 years ago…read morewhen my mother needed to get her tooth extracted. Today, I got even better experience. In fact, I was amazed how generous Dr. Lee is and how he cares about his patient's wellfare over his own interest. This was an evaluation after one root canal specialist recommended tooth extraction. Instead of just doing the extraction, Dr. Lee spent near 1 hour to talk with me about all my options after the potential extraction. It is a complicated situation, and he spent a lot of effort to go through all the possibility. Eventually I decided to try another root canal specialist first before extraction. This meant Dr. Lee just lost a potential business after I changed my mind about the extraction. However, he cares more about his patient than his own interest. I have seen many good dentists, but I believe he is the best dentist I have ever met and I would always go to him in the future whenever I need to do any dental surgery.