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Roncone Tinou T Ms DDS

3.0 (2 reviews)

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2 years ago

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3 years ago

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A Smile Shoppe

A Smile Shoppe

4.2
(43 reviews)
1.2 mi

I hadn't been to a dentist in 8 years. Gross, I know. But I absolutely hated going to the dentist,…read moreI always had horrible experiences. My husband guilted me into going to a dentist (not because my teeth were disgusting lol) but because we were paying for my dental insurance & it was going to waste. SO I googled nearby dental offices & made an appointment with A Smile Shoppe & I wasn't looking forward to it... WELL to my surprise - from the moment I walked in I was BLOWN AWAY. This is not just any old dentist's office. This place is so clean & modern and the receptionists are all super friendly & sweet. I was still cautious & nervous about what was going to happen once I went back. Well ANOTHER SURPRISE! My technician was amazing & my cleaning was not painful OR messy! THEN I met Dr. Call & he was so kind & fun and very knowledgeable of his craft. He is the most down to earth dentist I have ever met! I did not feel like another number. I couldn't believe that I was actually having fun at a dentist's office & I didn't want to leave. I'm telling you they are AMAZING!!! Now I look forward to my 6 month cleanings!! And go regularly! My husband couldn't believe it when I got home & told him what a great time I had & that he needed to schedule an appointment asap. Dr. Call has also really helped my husband with all of the jaw pain he was having. Dr. Call is the first person who has made recommendations for him & is doing everything he can to help him. And he has already made major improvements!! Dr. Call & his staff are phenomenal. If you are looking for a dentist to change your life, look no further!

I needed 2 adjacent crowns to be replaced due to cavities underneath. My experience was terribly…read morebeyond belief!!! I had to raise my hand 6 times so that excess water and saliva did not go down my throat. Additionally, I gagged twice while dentist was drilling! I am 74 years old and never had to raise my hand more than once due to excess fluids in my mouth. Further, I was over-charged by $160.60 and I am still waiting for refund "from corporate" SIX WEEKS LATER! Dental hygienist was wonderful. However, Terrible service by dentist and disgusting time lag in refunding my money. Avoid this dentist.

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A Smile Shoppe
A Smile Shoppe
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Helen H Im, DDS

Helen H Im, DDS

4.0
(51 reviews)
10.8 mi

Very expensive, and when the work failed, accountability was not there…read more I had a crown placed on tooth 19 on 12/23/2025. After placement, I continued having pain and cold sensitivity, and I raised concerns before any root canal was done that the crown was not contacting or functioning correctly. Multiple adjustments were made, but the problem was not resolved. I was then told to proceed with a root canal, and after that the crown still was not functioning properly. The end result was a crown with no proper occlusal contact that was not functional for normal chewing. Dr. Im also stated in writing, "You won't need a new crown" and "We do not remake crowns (my crowns) after root canal treatment." Despite all of that, Dr. Im refused to replace the crown or issue a refund. In my experience, the office felt more sales oriented than patient outcome oriented, and I was not comfortable with how far discussions went beyond the core dental issue I came in to address. I have filed complaints with the Dental Board of California and the California Attorney General.

I called in because I suspected I had a severe tongue tie and they made me an appt to see the…read moredentist. The experience was bizarre. First of all it took wayyy too long (I was there over 2 hours) just for a consult - no cleaning or anything. It was totally disorganized - they were having me fill out a million forms on paper then the same forms on a digital screen which took so long and I had to stop to start the appt. Dr Im would have kept me even longer and acted annoyed I had to leave after 2 hours 15 minutes. Secondly, Dr Im has a strange bedside manner. She didn't really "diagnose me" - she just rambled about tongue ties and kept pulling up screenshots on her computer to show me. It was a disjointed "presentation" not a diagnosis and I was entirely unclear what did or didn't relate to me. I kept asking questions to clarify and she would answer nonsensically so I kept getting more confused. Her assistant took about a thousand high res images and a scan of my skull. With no physical examination or further follow up using an explorer tool to tap on my teeth and feel for irregularities, she then declared I had "leaky fillings" and dental decay. She didn't tell me which specific teeth were supposedly experiencing these issues. I explained I had just last month had a dental exam and x rays and was cleared with no issues. She stated that you wouldn't see the decay on X-rays, only on her amazing cameras but assured me it could be reallyyy bad underneath (wouldn't you see it on the X-rays then?). She scoffed at the idea that a dentist can diagnose teeth unless they have her expensive camera set up. I think it's suspect she didn't ask to review my recent X-rays and simply dismissed them outright. IMO it is highly unusual and not best practice for a dentist to rely only on images, even high-resolution ones, to diagnose the condition of a filling. She appeared to have a bias towards technology, and came across as overly reliant on her camera system. My spidey senses were going off like crazy. After wasting my time she ended by saying I'd need to make an appt with their myofunctional therapist for an evaluation - why wasn't I sent there first? I didn't need a dental evaluation - I was looking for a tongue tie evaluation. I called my dentist and reported what they said about my teeth and they had me come back free of charge and my dentist said "your teeth are fine. No cavities. The fillings aren't cracked. You want to keep them as long as possible and avoid messing with them when not necessary." I found another dental office that, when I called, directed me to their myofunctional therapist directly for a consult. I'm so glad I didn't end up using Dr Im for my tongue tie. As others say be very very careful if you go here... and if she says you need a gazillion new fillings get another opinion!

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Patient room
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Roncone Tinou T Ms DDS - oralsurgeons - Updated June 2026

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