I don't know about you, but I've been pretty disappointed in the world lately. It seems as though…read moreall of this (:: gestures at everything ::) is being run by incompetents. I grew up thinking that there were systems in place, people in charge that would ensure the world wouldn't tumble into utter chaos...and now I've grown up to find that that is categorically untrue. There are no adults in the room. I could go on with this unrelated, unprompted tangent, but all this is to say that the Hospital for Special Surgery restored my faith in humanity. My mother needed an partial knee replacement, and as her primary helper in all things, I handled the communication, brought her to her appointments, brought her in for surgery, waited, and took her home. Please believe me when I say that every step of the process was handled efficiently, and every one of the many, many people we dealt with was not just good at their job, but they were also courteous and usually downright lovely. Having spent time in several hospitals, this was not what I expected. It was what I hoped for of course, but certainly hasn't been my past experience. From the security personnel who welcomed us to the check-in desk to the intake folks to the nurses who prepped her to the surgeon who operated to the folks who run the Family Atrium where we wait for our people to get released to the nurses who took care of my mom post-op, everyone was organized and impressively on top of things. We had a very slight hiccup with her prescriptions, and the nurse in charge was mortified and immediately worked quite tirelessly to make sure it was taken care of, and later followed up with me to make sure we were all set. I'm not pretending that this will not be an annoying and repetitive process. There is waiting involved (less than you might think though). And if you have surgery, you're going to have seventeen different people ask you who you are, your birth date, what surgery you're getting and more...but better that than them replacing the wrong knee. Best of all, the surgery went smoothly and a little more than a week out, my mom is doing great. If and when I need surgery of my own, I will gladly come to HSS.

I have been sitting in my room in this for over 2 1/2 hours waiting for people to disconnect me…read morefrom my before I can be discharged. It says if I don't this quality of care is unacceptable and an embarrassment for this establishment, especially after I received excellent care from my surgeon, Dr. Kim and nothing short outstanding care from my nurse Alex Ball who has kept me informed through the whole process and calmed my nerves when I wanted to jump out of this bed and start screaming. He is an asset to this Hospital with and a good sense of humor if you are concerned about inefficient administration, don't get your radio work and while the other support staff in nursing are very good Alex was and shoulders of them. I hope he continues to success.

Amazing doctor. If you have any rheumatology concerns I would highly recommend him. His front desk…read morewas also very nice and helped me get an appointment in a timely manner.

He is the absolute best! Extremely caring, very kind , so glad he's been my doctor for over 40…read moreyears! Can't say enough about him!

Nice, friendly physician. Has general knowledge of rheumatological disorders. Unfortunately, he was…read morenot able to help me and I didn't sense that he really wanted to work hard to find a solution or the underlying issue. Clean, modern office and facilities. I went to him a while back. He had a secretary named Monica who was not friendly and was kind of bossy/pushy. I really did not like her. He had another secretary named Amarilis. Very nice, professional and welcoming. Not sure if either of them are still there.

When you meet a doctor who is completely thorough and full of integrity--…read more It's an awesome experience. I have nothing but admiration for this practitioner who is clearly devoted to his work -- he is a scientist and a humanitarian -- he is old fashioned in the best ways.

Dr. Schwartzfarb is one of the best doctors I have encountered in my 81 years. I came to him two…read moreyears ago with a sudden onset of severe joint and muscle pain all over my body, a condition he accurately diagnosed (as polymyalgia rheumatica) and effectively treated with the right medication, frequent blood and urine testing, thorough physical examinations, and, perhaps above all, attentive and sympathetic listening to (and careful recording of) what I had to say during each appointment. That I am today entirely free of this condition I attribute not only to Dr. Schwartzfarb's considerable skill as a physician, but also to his qualities as a human being. He is a doctor who understands and treats his patients not as cases but as people who need help. I won't miss polymyalgia rheumatica, but I will miss the skill and kindness of Dr. Schwartzfarb.

Dr. Jessica Gordon is a rheumatologist specializing in Morphea. If you have Morphea, you'll know…read morethat it is extremely difficult to find a specialist at Dr. Gordon's caliber. I am so happy to have found her at the Hospital for Special Surgery. I had my initial appointment with her via telemedicine, but my follow-up appointment was in office. Temperature checks were taken in the lobby, and I filled out a questionnaire about how I was feeling the night before my appointment. Before getting to the elevators, I was provided a medical mask, so I stored away the mask I was originally wearing to enter the building. The main office was spotless and social distancing was enforced. Hand sanitizer was readily available in multiple areas, and the waiting room was empty except for one other patient. I was seen quickly too. Visiting a doctor or hospital during COVID times is scary, but the cleanliness of the office was apparent and I was confident that the staff took all the necessary precautions. Back to Dr. Gordon - she is knowledgeable, kind, caring, and has superb bedside manner. My appointment with her really put my mind at ease. Blood results came back quickly, and I was able to view almost immediately on the patient portal.

The staff is horrible and evil, terrible phone manner. I asked a few questions and Carol canceled…read moremy appointment. Never saw the doctor who was recommended by another doctor and she didn't want to answer any questions and so she CANCELLED my appointment. #DrRobinLipschitzMD should cancel Carol and another woman with an accent on the phone that said I cannot have that appointment anymore and go somewhere else. EVIL.

BEST DOCTOR.....Thanks to this doc I am doing well and he always takes the time to figure out what…read moreis going on with my chronic illness. Great staff as well.