Avoid at all cost!!!…read more
If you want to be treated less than a human and like they are doing you a favor for coming to be seen this is the place to be!
My experience with Dr. Distler at Westside GI was horrific and traumatic and deeply disappointing. I went in for an endoscopy with hopes of addressing new symptoms and concerns, but the entire process left me feeling neglected, ignored, and uncared for.
Before the procedure, I attempted to communicate my symptoms and concerns to Dr. Distler, but unfortunately, I didn't have the opportunity to speak with him directly. Despite leaving a message with the receptionist requesting a call from the doctor, I never received one. This lack of communication set a concerning tone for the entire experience.
My scheduled appointment for 10 am turned into a lengthy wait, with me not being seen until about 12:15 pm. This significant delay only added to my anxiety and frustration, especially considering my desire to communicate with the doctor beforehand.
Throughout the entire process, I repeatedly requested to speak with Dr. Distler about my symptoms and concerns. However, my requests were ignored, and I was abruptly introduced to the anesthesiologist, Dr. Francisco Narvaez, without any prior introduction. Dr. Narvaez proceeded to administer anesthesia without addressing my concerns or providing any reassurance, resulting in a painful and distressing experience. As I was laying down requesting to speak with Dr. Distler, Dr. Narvaez shoved something around my mouth and the anesthesia in my arm while I'm asking him to stop while Dr. Distler was right there. The lack of empathy and communication from both Dr. Distler and Dr. Narvaez made me feel like nothing more than a paycheck, rather than a human being seeking medical care.
Even after the procedure, during my recovery, Dr. Distler failed to check in on me or provide any post-operative care. The lack of follow-up and concern for my well-being further reinforced my belief that Dr. Distler prioritizes financial gain over patient care.
Four days post-procedure, I still hadn't received any communication about my results. When I reached out, I was informed that I needed to call and make an appointment to receive them. This lack of proactive communication and the requirement to make an appointment solely for results delivery felt like another instance of prioritizing financial gain over patient care. I called multiple times leaving messages for him to call me back for the past two years and he still can't give me a call.
In conclusion, my experience with Dr. Distler at Westside GI was deeply disappointing and traumatic. The lack of communication, empathy, and follow-up care demonstrated by Dr. Distler and his team left me feeling neglected and uncared for. As a result of this experience, I have lost trust in Dr. Distler and will not be returning to his practice. This traumatic experience has also left me hesitant to seek medical care in the future, as I no longer feel comfortable entrusting my health to healthcare professionals who prioritize profit over patient well-being.
Also he has this one particular receptionist who answers the phone, she comes across as rude, unprofessional, unhelpful and lacking great customer service skills.