If you have a Bronco order, I highly recommend you transfer to here in Quincy!…read more The entire experience was exceptional. I acquired my vehicle with NO DEALER MARKUP despite the high demand of my 2022 Bronco. They even gave me a credit for the increase in taxes/doc fees since placing my order in October! The entire team was kind and hospitable, and allowed me to get in and out with no hassle. They even called me the next day to remind me of the $500 deposit I had placed at the time of ordering my Bronco, and asked me to come collect the refund (I had totally forgot about it). The salesman, Troy, remained in constant contact with me throughout the entire process and went above and beyond to make sure I was happy with my vehicle. He assisted in the setup of my Ford app and gave an excellent rundown of the electronics in the car. All in all, I can't say enough about GemCity Ford, but I again highly recommend you purchase your next ride from them, or transfer your existing order to them so you too can experience their exceptional service.

Bought a car from them outright, no financing when I moved here. 45 days later the AC was busted. I…read moretook it back and they pumped it full of Freon without fixing the problem. When it stopped working about a month after that, the warranty period was expired. Plus they never sent the title or registration, which I got to discover when I went to sell the car. A separate issue to be sure, but still adds a little to the shady-seeming car sales practices. People there are super nice but that's expected from sales.

I got both my cars at this amazing business and they have my business for life. Staff and owner are…read moreall kind and helpful in finding what is right for you rather than making a quick buck. Go to Mr Deals for the best auto dealer around. 10/10 in my book.

A little pricey but their name says it all, they make quick but decent deals…read more Don't expect to be catered here, but I managed to squeeze a free set of tires off them. And after buying my second truck they included a free tank of gas.. Though I think they should do that EVERY TIME. HUGE NOTE: the first truck I purchased here had a lay-in bedliner that flew out on the way home. Luckily didn't hit any cars, but there was definetly potential! Law suit waiting to happen.

Bowhunting in Illinois and my truck was due for a service. Made an appointment on line and brought…read moreit in from the Liberty area. The service area (drive up to the garage doors and they will open and let you in) was easy and not crowded like many other dealers. I was waited on immediately and they will text when the service is completed. More soon

These guys were great. Filled with customer service and a fair price. They made buying from afar a…read morepiece of cake. Ill reach out to them again going forward. Dallas, Nolan, Tracy and the delivery guys were friendly and helpful.

Their repair shop is five stars. They are very busy so have patience. I had excellent results with…read morerepair agent Eric. Eric took ownership of my extensive problems with a dud car known as 2025 Honda CRV hybrid. Bad fuel injectors, crack in piston and more sent this car to the shop several times for many days. Do not recommend this car. I do recommend Eric. He is top notch. He kept me informed almost daily of the car repair status. He really took it upon himself to take care of me. I cannot speak for the rest of the repair staff but Eric shines! FOLLOWUP: In order to rid ourself of further problems with the 2025, we traded it for a 2026 CRV based on reports that the 2026 was a much better car not beset by the 2025 problems. We dealt with Kunes again. Pleased to report they gave us a fair deal on the trade. I say fair becuse they knocked a few hundred bucks off the MSRP which is about all you can expect on a high demand car like the CRV.The sales rep, BEN, was topnotch. He was professional. No pressure. Process went smoothly. I don't fault Kunes for the manufacturing errors. We drove away happy and hopeful. Thanks BEN for your assistance

Took my vehicle in for an oil change and when they were done, I started to drive home and there was…read morea knocking sound. I took it back and told them to fix it because it was not knocking when I drove it in. Sales manager said that it was (???) and they would fix it for the price of the parts. When you are "up a Creek" you will agree with him. When I got the car back, Lo and Behold, the knocking had disappeared. I bought it there and I will not return. Also, I bought a new Santa Cruz from Kunes Auto group, now have 8200 miles on it and I do not know if I will take it in there for a change of oil. They are NOT to be trusted

it is impossible to speak to the hyundai service dept. i've called four times and all i get is the…read morespeakerphone shuffle. very poor service. no one answers the phone. can't talk to anyone at hyundai.

Horrible! We spoke to a salesmen and informed him of our trade in. He assured us that they will…read moretake our trade in. We get there and they played dumb saying they knew nothing about it. Then said they would not take our trade in but we are approved for finance. We said we did not want to add a 3rd car payment we want to trade out car in. They said no they will not do it. Then told us to buy the car the have and let our trade in car go back to the bank. That it would not hurt our credit and they most likely won't report it and probably would not even come get that car. Clearly we said absolutely not. We went to leave and two of them chased us down in the parking lot. Trying to convince us more. Swore up and down the bank that approved us would not take our car as a trade in. To get them to let us leave I insisted my husband and I needed to go talk about it ourselves. So they tried to get me to try the vehicle out and I flat out said no. Then they said we'll you want to drive this car around town while you talk about it. My husband said sure. I got in our car and he got in that one. We headed straight to Shottenkirk. Guess what, the same bank that approved us at Kunes approved us with shottenkirk, for a better car and took our trade in! I left there in a rage and still angry. We may not of fell for it but others may. Be warned of this sorry excuse for a business. Go to shottenkirk. No pressure and they work for you not to ruin your credit for 7 years!​

Bought a nice vehicle. Just as advertised online. No hassle. Honest. Easy to deal with.read more

Eric was helpful from the start. We had been looking for a Jeep Rubicon for 8…read moreMonths and had tried numerous places. We ended up driving 2.5 hours just to finalize the deal with Hess. They earned our business from the start by being upfront the whole way. They were helpful in tracking down additional information when we asked and even helped us compare options with other vehicles they had and others that different dealers had too. Their website is also professionally designed and seemed to be regularly updated. If you are shopping for something lightly used and want great service - shop with Hess. Very clean facility too.

I'm writing to share my recent customer experience at Shottenkirk (24th & Locust in Quincy, IL)…read more I FLEW to town for a week from Denver, Colorado to shop for a vehicle where my co-signer lives (my hometown, Quincy), and had been to countless dealerships in the area during my visit searching for a vehicle that fit my needs. The salesman Blake stood out among the dozens of interactions I had through the entire process, and is a shining example of professionalism and customer service. Not only was he incredibly knowledgeable of the products he was selling, but working in sales/customer service myself, not once did I feel I was being 'sold' anything, and he quickly established rapport with me. Blake genuinely cared and listened to what I was telling him I was looking for and provided options fitting my needs in a very impressive timely manner and answered any questions I had. There were times during my interactions with him where I needed to rush the process along in order to get on the road for the very lengthy drive back to Colorado, and his execution of hustle and sense of urgency never once affected the quality of the customer service he demonstrated. I am so impressed with the customer service I received from Blake that I vow to not shop at ANY other dealership regardless of my residence (remember, I currently live in Colorado), and I promise to frequently recommend all my friends and relatives in Quincy to head directly to him when shopping for a vehicle. A thousand 'thank you's to Blake for making my experience one of the most enjoyable customer service interactions I've ever been a part of.

Went in to buy a car that I found online. The price was around $25,700. They came back with their…read moresheet starting the price at $30,500 and added $4,000 in "extra" fees including the Premium service that I have no interest in. They would NOT honor the price in their website. They claimed the car prices fluctuate daily.

This is a great dealership for people with bad credit or who don't make a lot of money, but need a…read morecar. They only require a $500 down payment and weekly payments after that. It seems fishy at first, but they have a 24 month warranty that comes with all of their cars, which covers anything that affects driving or stopping (brakes, transmission, etc.). They repaired $580 worth of repairs to my car for free. They also had great staff that were very helpful in explaining every part of the contract, which is something I was not used to with car dealerships. Overall, good dealership, decent prices, and good service.

I was in Quincy Il for work for business. I stayed for a bout a week. When I left my hotel room one…read moremorning i noticed my tire on my 2010 Honda Insight, was flat. Luckily I had an air compressor to fill my tire. I stopped by Dene Lambkin Honda. They greeted me immediately and I told them about my tire. I saw the service writer drive off in my car and immediately began to change the tire himself. I sat in the waiting area for 5 min. A young lady came back and showed me this giant screw they pulled out of my tire. Within 10 min they came out and told me I was set to go. They plugged my tire and I drove over 300 miles that trip and didnt have a problem. The staff was professional and efficient. I was only charged less than $20 and they washed my car. I would give them 10 stars if I could. Thank you so much!

Dene Lambkin Honda beware of buying a car here. I purchased a Used Mazda 2006 from them for…read more6000.00. It lasted 38 days. They will not make it right!!! I took it to a Mazda dealer in St Louis and there was so much wrong with it that they said they wouldn't put a dime in it. The internal transmission would cost 4500.00 to replace , throddle system 780.00, leaky shocks 500.00, leaking something else 270.00. Not to mention what they haven't found yet. They had it for 3 days and hooked it up to a machine and checked it out didn't charge me a dime. Thank you to Bommarito Mazda!! They said the dealer should take this car back!!! I called Dene Lambkin car dealership several times and the general manager Jay, laughed at me. Just a warning I think the public needs to know.