Their repair shop is five stars. They are very busy so have patience. I had excellent results with repair agent Eric. Eric took ownership of my extensive problems with a dud car known as 2025 Honda CRV hybrid. Bad fuel injectors, crack in piston and more sent this car to the shop several times for many days. Do not recommend this car. I do recommend Eric. He is top notch. He kept me informed almost daily of the car repair status. He really took it upon himself to take care of me. I cannot speak for the rest of the repair staff but Eric shines! FOLLOWUP: In order to rid ourself of further problems with the 2025, we traded it for a 2026 CRV based on reports that the 2026 was a much better car not beset by the 2025 problems. We dealt with Kunes again. Pleased to report they gave us a fair deal on the trade. I say fair becuse they knocked a few hundred bucks off the MSRP which is about all you can expect on a high demand car like the CRV.The sales rep, BEN, was topnotch. He was professional. No pressure. Process went smoothly. I don't fault Kunes for the manufacturing errors. We drove away happy and hopeful. Thanks BEN for your assistance read more

Took my vehicle in for an oil change and when they were done, I started to drive home and there was a knocking sound. I took it back and told them to fix it because it was not knocking when I drove it in. Sales manager said that it was (???) and they would fix it for the price of the parts. When you are "up a Creek" you will agree with him. When I got the car back, Lo and Behold, the knocking had disappeared. I bought it there and I will not return. Also, I bought a new Santa Cruz from Kunes Auto group, now have 8200 miles on it and I do not know if I will take it in there for a change of oil. They are NOT to be trusted read more

Buyer Beware! I would give Zero Stars, if possible. We looked around online for a used Odyssey van, thought we'd found one at Kunes. Newer model, low miles, looked really good. Contacted Dion and asked for a test drive. He confirmed our appt. for the test drive just 2 hours before we arrived. Drove over 70 miles to get there and *poof* the van was gone. Said the owner of Kunes came and whisked it away for unknown reasons but, wouldn't you know it, they happened to have several new vans to choose from! Bait and Switch, I believe that is called. Buyer Beware! read more

We recently made a four-hour round trip to visit Kunes Honda and Hyundai to view a specific vehicle after maintaining regular contact with Ben via phone and text throughout our drive--including a confirmation less than 20 minutes before arrival. Despite all this, when we arrived, the vehicle we came to test drive was "suddenly" in the process of being sold. Ben chalked it up to a "communication breakdown," but it felt more like the classic bait-and-switch tactic, just as many Yelp reviews had warned. Although there were four other vehicles of the same make and model on the lot, we were pushed instead to test drive a Honda--described by the staff as a "superior" brand to what we were originally interested in. We agreed, but clearly stated that two features were non-negotiable: leather seats and mileage under 40,000. The car they brought us had nearly 60,000 miles. At that point, it was obvious they either weren't listening to us or simply didn't care. To make matters worse, before we could even begin the test drive, a manager came over and completely talked over Ben, preventing him from saying a single word. It was unprofessional, chaotic, and unnecessary. Once we firmly stated we were not interested in a Honda, we were then conveniently told the car we had inquired about had indeed just sold. This entire experience felt like stepping back into a time when car dealerships thrived on deception and manipulation. The lack of transparency and integrity was astounding. Rather than continue wasting our time, we chose to leave without looking at any more vehicles. If you're considering this dealership, I strongly urge you to read the reviews on Yelp--they are far more reflective of our experience than the overly positive and, in our opinion, artificially inflated Google reviews. Trust your instincts and your time--there are far better dealerships out there that respect their customers. read more

biggest waste of time ever , horrible is an understatement, neither place ( Honda or Hyundai ) knew what was going on because they're two different dealers for the same cars and forget about any "Fair"deal .I should've listened to pretty much everyone who's ever bought from them. I won't be returning. read more

Took my car in for an oil change and they were amazing! Addressed all my concerns and even went above and beyond. Oil change was done quickly. I greatly appreciated this whole experience! read more

Buyer beware at this dealership. Do your homework and leave if your gut tells you to. We drove 2 hours to buy a car (cash purchase) we couldn't find closer to home, researched our numbers and then got cheated on our trade by caving in to their doublespeak. We sat there for almost 2 hours waiting for the finance guy and both of us regret we didn't walk out. read more

If I would have seen the reviews I wouldn't have wasted my time driving an hour each way. I have been looking at cars online and saw a few that I thought were I was interested in. When I get there there was only one car. We (my dad and I) drove it. It had holes near the top, it had a few paint/scratches on the back, and a tire that has a slow leak. My dad was there to help me negotiate but the guy, James I think, 'couldn't or wouldn't' budge on price. What really ticked me off was that if the other cars had already sold they didn't take them off the website. Waste of time read more

The sales people are amazing however in order to keep warranties on vehicle you have to get oil change at the store and the lady that schedules the appointments is very rude and i took a 9 month old van yesterday and traded due to the customer service she gives i think mika is her name i think she's just been rude to me to many times in 9 months read more

I made a down payment and was told to be there by 5 to pick up my vehicle. When I got there at 4:15 I was told they were refunding the down payment and sold it out from under me. read more

They make you wait ALL day when you have cash to pay for a brand new vehicle! I really wish my husband and I walked out and took our business elsewhere. We have had nothing but problems with their service and our vehicle! I think it's because they are the only Honda dealer around. Unfortunately my husband is on call 24 /7 and we chose to use a local dealer. Big disappointment ! If you are thinking of doing business with this place, you will regret it. read more

If I could give 0 stars, I would. THE WORST DEALERSHIP IN QUINCY. My friend has a Hyundai and needed a part in the door fixed. Her dad works at a Hyundai dealership in Tennessee. He ordered the part from a Hyundai supplier. We took in the part and asked if they could put it in.. they said no because we didn't order it from Kunes. ITS WAS ORDERD FROM A HYUNDAI DEALERSHIP. Most likely the same supplier Kunes gets their parts from. They literally turned away business to a customer that has a Hyundai.. she would've gotten oil changes there and recurring services.. SO we took it over to Toyota Shottenkirk and we told them what was going on and what had happened at Kunes. They laughed and said they'd be happy to put the part in. Not to mention, Jake Bunker is the WORST financial Advisor and tacked on an extra 4k service fee WITHOUT TELLING US! - here is your bad review now, Jason Buxom. Never gave you one before, but you accused me that I did. Have a nice day! read more

We researched online about the inventory and CarFax reports and found a couple of vehicles we liked. Set an appointment with Tyler Morton on a Saturday to see what he could do with us. In the meantime we got followup calls from the General Manager, Sales Manager, and Tyler. Tyler is very easy to work with and helpful with vehicle options. Test drive with Tyler went very pleasant. Once back at the showroom, Tyler went over the preliminary paperwork, basic terms and conditions of a purchase. Being on a Saturday and only 2 finance people on hand we spent the next 2 hours in a very pleasant conversation with Tyler. Finally, Colin Dickson---Finance Manager, came out and took us in and made the financing process very easy. Being self employed business owners and my wife having 99% of the credit history; they have NO PROBLEM with those 2 scenerios. Most other dealerships refuse to work with self employed and/or women----NOT KUNES. Will see how we end up liking our 2019 Kia Sportage LX, but we think it will work out just fine. Best vehicle experience we have had in decades. Can't recommend Tyler and Colin highly enough. Should you seek a vehicle, contact either of them for a great experience. Honesty and respect go a long way with us, and KUNES provided plenty of both. read more

Avoid! Does not honor Illinois lemon law. I bought a vehicle and after 2 days it broke down. After a week, I finally got it back. On the ride home, was STILL having problems, the check engine light came back on, and they refused to fix the problem. They told me it was my problem, and that they wasn't going to do anything. When confronted, they just lied and made excuses. Save yourself a headache, and take your money elsewhere. read more

Car was in for oil change/tires rotated and windshield fluid leaking. I could see my car out there and believed it was ready to go and inquired about it and was told that they needed to print out the ticket. I continued to sit an additional half an hour and had to go back and ask again about the car. Staff was not friendly in service department. read more

Thanks to Mike and Jeff I got my first Honda! It was an amazing experience! It is my dream car! Came down from Peoria for this excellent buy! Highly recommend them for your new car!! Ask for Jeff or Mike! This location is absolutely fantastic! read more

I have had the car two years and still own 10 grand on it. Engine started rattling and took it to the dealership i bought it from. They tell me 6 grand to fix it. I don't have any money for any repairs over 500. The dealership says lets see about a new car. Well there wonderful idea is try to find me financing on a new car while i still have the deal with the one sitting on the lot that does not work and make payments on that one and a new one. Then the staff acted surprised when I am unhappy with this excellent solution they have been working on for ten days. read more

Sales handed me off to another salesman. Kept me waiting all day to close the sale. Can never get car scheduled for service before two to three weeks out and make you wait for the most minor of service. Really terrible dealership! read more

I was considering trading my 2013 accord for a 2021 CRV and was told by the Salesman that my trade-in would be in the kbb range for my vehicle. However, they only offered $6200 for my car, even though the range was $11-14k. When I declined, the salesman tried to get me to sign a commitment before he asked for a better trade-in. I refused - they upped it to to 9k, then 10k when I told them I was done. Jeff Conn tried to block me from leaving and finally offered me $11k as I was walking out the door - still under the range. Mr. Conn has a history of unethical car financing practices, has been found guilty of bank fraud by the federal court, and has completed his sentence requirements. However, I question whether he has changed his ways and suspect he would have given me $6k and reported that he gave me $12k trade-in. At this point, I have no trust in this dealership. read more

When I bought my 2012 Honda Fit, the salesperson promised one free detailing when I wanted to get one. When I returned the car to get my free detailing, he said, "I never said that." Fast forward to now, July 6, 2022. My car broke down in Macomb, Illinois, on May 28, 2022, and I had them tow it to Kunes Country because that was where I purchased the vehicle and the only place I could think of at the time. Last week on Monday or Tuesday, they called and said my extended warranty company wants them to take the engine apart so they could see what's wrong and asked me if that was ok; I said go ahead as I didn't know that I had much of a choice. They say they've been waiting on my extended warranty company to give the ok to proceed. The warranty company was only closed Friday through Monday. They needed to take it apart before the warranty company would come. Excuses, excuses, excuses. I'm going to see if I can get another company to join my extended warranty company because I will never have anything to do with Kunes country; they are HORRID and UNETHICAL. read more