If you have a Bronco order, I highly recommend you transfer to here in Quincy!…read more The entire experience was exceptional. I acquired my vehicle with NO DEALER MARKUP despite the high demand of my 2022 Bronco. They even gave me a credit for the increase in taxes/doc fees since placing my order in October! The entire team was kind and hospitable, and allowed me to get in and out with no hassle. They even called me the next day to remind me of the $500 deposit I had placed at the time of ordering my Bronco, and asked me to come collect the refund (I had totally forgot about it). The salesman, Troy, remained in constant contact with me throughout the entire process and went above and beyond to make sure I was happy with my vehicle. He assisted in the setup of my Ford app and gave an excellent rundown of the electronics in the car. All in all, I can't say enough about GemCity Ford, but I again highly recommend you purchase your next ride from them, or transfer your existing order to them so you too can experience their exceptional service.

Salesman side seems to be great. Service side... had to take back a vehicle twice for similar…read moreproblems within a 100 miles of being fixed. Also had Service manager use a cuss word on the phone with me. I was being very calm and collective and service manager was not. Very unprofessional.

I've had my car barely over a year, my 2nd transmission just failed. I don't travel the US. I stay…read morefairly local. This is completely unacceptable as I still owe 9,000 on this car. Why has it been through two transmissions already? The replacement must have been faulty. I have to get to Dr appointments for my kids, I am a single father, and I cannot afford to pay off 9,000 or the 2,500 for a transmission with just over $150 in the bank. I shouldn't have this worry after just one year, again! I cannot get to work and pay the bills without my suv.

I got a newer car from Ron Sniders in middle November 2024, Was a 2018 Ford Focus SE. They gave me…read morea great deal, Plus got the expended fac, warranty on it too, I recommend if you have a chance to get it on the future car you buy from them to get it, I know it cost more in payments, but it will take worries off your mind & you know your covered in many ways then one .Ron & Roger treated us like family, Which my uncle and brothers have done business with them in the past many of times. Roger was the one that sold me the car, I got great serves from him & his brother, They stood tall on all there words.. So if you are looking for a nice car, with low miles, and a honest place to buy your next car, I truly recommend Ron Sniders, Iam very pleased with them, and I would buy from them again.. Thank you Roger & Ron...

I got both my cars at this amazing business and they have my business for life. Staff and owner are…read moreall kind and helpful in finding what is right for you rather than making a quick buck. Go to Mr Deals for the best auto dealer around. 10/10 in my book.

A little pricey but their name says it all, they make quick but decent deals…read more Don't expect to be catered here, but I managed to squeeze a free set of tires off them. And after buying my second truck they included a free tank of gas.. Though I think they should do that EVERY TIME. HUGE NOTE: the first truck I purchased here had a lay-in bedliner that flew out on the way home. Luckily didn't hit any cars, but there was definetly potential! Law suit waiting to happen.

Bowhunting in Illinois and my truck was due for a service. Made an appointment on line and brought…read moreit in from the Liberty area. The service area (drive up to the garage doors and they will open and let you in) was easy and not crowded like many other dealers. I was waited on immediately and they will text when the service is completed. More soon

I purchased my 2025 Camry from Lewis Toyota in Topeka Kansas 9/12/2025 after totaling my car on the…read moreway home from vacation. I chose Shottenkirk to do my service work. First service 5266 miles tire rotation, MPI, adj fluids. Everything on the check list was parked except tires rotated. I told service writer there was some carpet under passenger seat that was not taped down correctly, it was not repaired. Second service 6542 miles, was for leaking strut was repaired in a timely manner. Third service 10316 miles, oil change, tire rotation, MPI. Again everything was checked off except tires rotated rotation. Forth, third Toyota care 15812 miles. Again everything checked off list except tires rotated. 21439 miles forth Toyota care oil change, tire rotation, MPI. I told them of a piece of trim that was loose, it is still loose Again everything checked except tires rotated. This time when I received their survey I noted that the box was not checked for tire rotation. I got an email that told me it was just an oversight that you had reviewed your tapes and the tires were rotated. My next service call was because I got an alert on the car that said my car needed service. I made an appointment drove an hour each way to have the service department tell me they forgot to reset. I have been extremely disappointed in my overall experience with Shottenkirk.

Their repair shop is five stars. They are very busy so have patience. I had excellent results with…read morerepair agent Eric. Eric took ownership of my extensive problems with a dud car known as 2025 Honda CRV hybrid. Bad fuel injectors, crack in piston and more sent this car to the shop several times for many days. Do not recommend this car. I do recommend Eric. He is top notch. He kept me informed almost daily of the car repair status. He really took it upon himself to take care of me. I cannot speak for the rest of the repair staff but Eric shines! FOLLOWUP: In order to rid ourself of further problems with the 2025, we traded it for a 2026 CRV based on reports that the 2026 was a much better car not beset by the 2025 problems. We dealt with Kunes again. Pleased to report they gave us a fair deal on the trade. I say fair becuse they knocked a few hundred bucks off the MSRP which is about all you can expect on a high demand car like the CRV.The sales rep, BEN, was topnotch. He was professional. No pressure. Process went smoothly. I don't fault Kunes for the manufacturing errors. We drove away happy and hopeful. Thanks BEN for your assistance

Did not purchase the vehicle from this place but figured they could do a simple oil change/tire…read morerotation and diagnostics on my Civic. Boy, was I wrong. First time I went there for an oil change and tire rotation, they put some hubcaps on incorrectly and I couldn't even get to the valve stem. The second time it went there, is was for another oil change/tire rotation and a P0847 transmission sensor code. They told my daughter it had metal shavings in the transmission fluid and it need a whole new transmission. They called to speak with me and quoted me $7,000. And I just laughed at them. I called the The Tranny Clinic and they were able to get us in fairly quick. They replaced the sensor and did a transmission fluid flush and only paid $450. They said there was no metal shavings in the fluid.

We waited SEVERAL hours after finishing with the salesman for financing. As part of their "deal"…read morethey give you Weather Tec floor mats; they did not have them in stock for the vehicle we purchased so they were ordered. They arrived promptly but when we got them we noticed they did not order the cargo tray as they told us they would. I spent 4 DAYS trying to get ahold of someone because every single person I was transferred to would not answer the phone and never called back. Finally I got the manager and he said he would order it the next day and have it shipped. That's been a week and a half. I'll be attempting to get ahold of them again starting tomorrow.

it is impossible to speak to the hyundai service dept. i've called four times and all i get is the…read morespeakerphone shuffle. very poor service. no one answers the phone. can't talk to anyone at hyundai.

Bought a nice vehicle. Just as advertised online. No hassle. Honest. Easy to deal with.read more

Eric was helpful from the start. We had been looking for a Jeep Rubicon for 8…read moreMonths and had tried numerous places. We ended up driving 2.5 hours just to finalize the deal with Hess. They earned our business from the start by being upfront the whole way. They were helpful in tracking down additional information when we asked and even helped us compare options with other vehicles they had and others that different dealers had too. Their website is also professionally designed and seemed to be regularly updated. If you are shopping for something lightly used and want great service - shop with Hess. Very clean facility too.

I'm writing to share my recent customer experience at Shottenkirk (24th & Locust in Quincy, IL)…read more I FLEW to town for a week from Denver, Colorado to shop for a vehicle where my co-signer lives (my hometown, Quincy), and had been to countless dealerships in the area during my visit searching for a vehicle that fit my needs. The salesman Blake stood out among the dozens of interactions I had through the entire process, and is a shining example of professionalism and customer service. Not only was he incredibly knowledgeable of the products he was selling, but working in sales/customer service myself, not once did I feel I was being 'sold' anything, and he quickly established rapport with me. Blake genuinely cared and listened to what I was telling him I was looking for and provided options fitting my needs in a very impressive timely manner and answered any questions I had. There were times during my interactions with him where I needed to rush the process along in order to get on the road for the very lengthy drive back to Colorado, and his execution of hustle and sense of urgency never once affected the quality of the customer service he demonstrated. I am so impressed with the customer service I received from Blake that I vow to not shop at ANY other dealership regardless of my residence (remember, I currently live in Colorado), and I promise to frequently recommend all my friends and relatives in Quincy to head directly to him when shopping for a vehicle. A thousand 'thank you's to Blake for making my experience one of the most enjoyable customer service interactions I've ever been a part of.

Went in to buy a car that I found online. The price was around $25,700. They came back with their…read moresheet starting the price at $30,500 and added $4,000 in "extra" fees including the Premium service that I have no interest in. They would NOT honor the price in their website. They claimed the car prices fluctuate daily.

This is a great dealership for people with bad credit or who don't make a lot of money, but need a…read morecar. They only require a $500 down payment and weekly payments after that. It seems fishy at first, but they have a 24 month warranty that comes with all of their cars, which covers anything that affects driving or stopping (brakes, transmission, etc.). They repaired $580 worth of repairs to my car for free. They also had great staff that were very helpful in explaining every part of the contract, which is something I was not used to with car dealerships. Overall, good dealership, decent prices, and good service.

2 1/2 years ago my daughter got a car from credit pro auto in Quincy. They lied to our faces by…read moresaying the car had never been wrecked but it had been. Also it was Winter in January, and they sold it without a working defrost. They made sure the car was hot inside to melt every off the windows. Do not trust a word they say

Amazing customer service. Thoroughly impressed!!! Family…read morebusiness that guarantees great service and lives up to it.

I have taken my cars there for 20 years . He is a expert on what is wrong with car and is honest…read morechristian and very fair on price. Why would I go anywhere else. You can trust him .