UPDATE 05/19/17…read more
Bummed to have to leave this update, as I highly respect Tyler, and was very pleased with him (and crew) early on in my project, but since then, it's been very challenging to get support following the installation.
The initial project scope was to remove a plum tree that had been sprouting saplings all over our backyard. It was a highly invasive tree, and we hired DiSalvo to essentially rip up part of the backyard, remove the tree, remove roots, and plant new sod, etc... And now after several months passed, we already see saplings popping up again all over the place. It's extremely frustrating, and upon asking for support from DiSalvo, we were told that this is essentially no longer their issue. They said the only way to prevent this was to rip up the entire yard, and since they didn't do that, they can't control where these saplings will pop up... and so literally no help, support, whatsoever for this issue. Just a text message response after thousands of dollars spent on services, and we feel the primary issue is not quite resolved.
On top of that, the redwood fence we had them put in is already falling apart. They came back a couple times after the installation to make small repairs, but now after a few more months, there are yet additional issues. Some parts of the fence are literally falling apart, and now DiSalvo will not even respond anymore.
I think Tyler (owner) is just fed up with our post-work issues, concerns, and requests to make repairs... And now we are simply ignored. Our concerns are valid, so being ignored should not be the answer.
PREVIOUS REVIEW:
It took several weeks to find a landscape service that was reliable, responsible, and able to support the many projects we needed. Finding DiSalvo was really refreshing, and we knew fairly quickly that Tyler (owner) was the right guy for the job.
We were looking for: raised planter boxes, root removal, stump removal, Gold Fines, sod replacement, water tolerant plants, (maple) tree planting, and over 120 feet of redwood (good neighbor) fence replacement.
Tyler was responsive to our needs, and did not shy away from the many requests along the way. He was able to problem solve, kept a clean work site, and completed all work in a reasonable amount of time. His prices were competitive, and we felt we were getting the best value at all stages.
While there were times when communication seemed to fade between projects, it was never hard to reach Tyler via text or phone, and at the end of the day, my family and I are very happy with the outcome!