Going to Dr. Hylwa is like going to how a doctor used to be. She'll take as long with you as you…read moreneed. If you need a hug, you'll get a hug. (Or two!) If you need bracing encouragement, she'll be there for you that way. If you need to talk something out, she will talk with you as long as you need. Hour-long appointments are not uncommon! She carefully reviews all of your results with you, telling you what it all means, so you're not in the dark about your own medical care. She isn't one of those doctors who groans when they see a list of questions. Instead she takes your list and makes sure she answers every question so you understand it. She was my mother's doctor as well, and she was fantastic to both my mother and me as my mother was dying of cancer. We couldn't have asked for a better advocate or more helpful and caring person to help us go through that process.

The office staff is ineffective and condescending. They do not return phone calls, emails and have…read moreno accountability for their failure to communicate effectively. I had a medical appointment scheduled for June 17th. The outgoing message for Dr. Tandon states that if you are calling after 3PM, that a call will not be returned until the following business day. I called on June 14th at 9:58AM to cancel my appointment for 3PM on Monday, June 17th. I had to leave a message because no one answered. Their website states their business hours being open on Fridays 8 to 5. I received no call back, and called again on Monday. Had to leave a message again. Still no response. Called on the 18th, 19th and 20th. I then received a letter in the mail cancelling me as a patient for failing to cancel with 24 hours notice. I sent an email asking to speak with them and no response was given. I finally reached someone on June 26th. She was condescending and dismissive. She claimed I should have known that by calling on Friday was not 24 hours notice because they are closed on Friday. I asked how I would know that and she said it is in their outgoing message. It is not. I guess their website is wrong, too? This person who took my call spoke over me, laughed at me, and was incredibly rude. This has been extremely disheartening and hurtful that a doctor's office could be so quick to cancel a long term patient over a visit that the patient made every effort to cancel in advance and in accordance with their policies. That they would leave messages and emails unreturned highlights their lack of care towards their patients. I wish Dr Tandon the best in her medical career but strongly recommend seeking other care.

From the owner: Specializing in: - Physicians & Surgeonsread more

I'm really happy with my experiences at Hebron Medical Associates. Everyone is the office area is…read moreverypitable, professional, and helpful. The office has a little bit of a vintage feel, but it is a welcome change from the sterile-feeling, cookie-cutter, white on white on white on white everything, offices that are popping up everywhere. The place is clean as could be, the care is top-notch, and a person answers the phone when you call. My interactions with the medical professionals could not be better. Everyone I talked to was extremely knowledgeable, they listen to questions, respond to concerns, and really worked with me to provide the highest level of care. Even on my first visit, I felt very comfortable. They even call back exactly when they say they will. My appointment started on time and I had no problems with paperwork or billing. I would recommend Hebron Medical Associates without hesitation. Thanks.

Doctor and nurse care - excellent. But, - 0 - for personal care. I called the patient advocate is…read moreaddressing this.

I haven't ever waited long to be seen. Once I waited about…read more20 minutes, was called in but then waited in the examination room another 20 Only because they'd gotten a bigger emergency. It's called Triage. Someone else was more important at the time.

This is the third time I've posted a negative review of Hartford Healthcare…read moreTo be fair, I truly believe that this is the standard operating procedure these days with big corporate healthcare. I had just two doctors for primary care or family medicine my entire life until the last few years. As a boy, I saw Doctor Carl Conrad until I was 19 years of age and then Doctor Kassem Khyberry for 35 plus years. Both were very professional and both were true country doctors who always made time for patients and were able to handle anything that was brought to them. When Dr. Khyberry retired, his patients were forwarded to Hartford Healthcare PCP Dr. Laura Quan who I fast found to be completely the opposite of the type of care I was accustomed to. On one occasion, I was suffering from what was clearly Shingles and called Dr. Quan's office in an effort to either get seen or at least be given a prescription of anti-viral medication to start the process of controlling the pain and severity of the virus. It was a Friday at approximately 1 pm when I called and I was promised a call back by the doctor, by 4:30 pm I hadn't heard from anyone and called back. I was told that the doctor would call before she left. No call ever came. I was forced to go to a walk-in clinic on Saturday who verified my diagnosis and gave me the meds I needed. I was livid, I called back Dr. Quan's office Monday and was told the doctor wasn't available so I drove down in person to demand speaking to the doctor about her lack of interest and to ask why she couldn't at least return my call. I never got the chance so I wrote a review about the experience and looked elsewhere for a new PCP. I found another Doctor/provider in the Yale New Haven group who took care of my needs for two years before also retiring and this forced me to look yet again for a PCP. Hoping to find a new provider closer to my home I found that Hartford Healthcare had a new APRN Danielle Grillo who had excellent reviews and I started seeing her for my needs and those of my elderly mother whom I care for. All went well for a year or so and then the cracks began to appear. Appointments were being rescheduled; at first once in a while then increasing to my most recent experience which had two appointments cancelled and rescheduled inside of on hour on the same day. I asked what was going on because part of my maintenance is to have regular bloodwork for Diabetes and Ms. Grillo requested that the bloodwork be done just before coming in which caused an issue. I had the tests already performed and then the rescheduling pushed the appointment out so far that it was nearly time for the next scheduled blood draw so the information she wanted to be fresh was not and it was a direct function of not having a stable appointment schedule. Again, to be fair Ms. Grillo is a very nice person, thoughtful, great personality and a good listener but recently it seems that the office can't seem to keep her appointments and this is becoming a problem. I'm not sure if its that they are over booking or if they are trying to have providers serve more than one location, either way it shows that patient care is not the first concern and that is not acceptable when one considers the cost of healthcare today. Large corporations have been hijacking small town medical practices absorbing them into a large "Group" claiming this makes healthcare more cost effective available and streamlined and nothing could be further from the truth. Old country doctors have been described by the new corporate order as dinosaurs when in fact, they were far superior to any of the corporate group physicians currently available and if those types of doctors were still available, I would certainly go to one today. Perhaps people should demand better service for healthcare and let it be known to the big corporate entities that they are not serving their patients better, they are simply charging more and doing less.