I requested a deep clean for a family member. The date scheduled they give you a time and say that…read morethey have a 1 hour window so they were to arrive at 10am but had till 11am for the one hour window. Shortly after 11am I sent a text asking about the cleaner and someone called me stating that they would check into it. This went on until after 12pm when we were told the cleaner had a medical emergency and asked to reschedule to 2 days later. I agreed to this. The cleaners showed up within the one hour window and we were told it would be two cleaners and take approximately 3 1/2 hours for the home. My son-in-law did the walk through and said the entire first and second floors and the half bath in the basement. The cleaners were at the house for nearly 5 hours and when my daughter arrived home the cleaners were just finishing. My daughter asked one of the cleaners about the primary bedroom (1st floor) because it was not touched. The cleaner said 'oh was that supposed to be done? Well I can do it quickly' my daughter passed on this as it had been 5 hours already. After the cleaners left my daughter did a walk through of her home and to say disappointed is an understatement were what needed to be cleaned! The basement half bath wasn't done at all despite the cleaners being down there together for 15ish minutes. The main bathroom toilet was not touched. The door frame by the garage door wasn't touched. Again not to mention the primary bedroom. I spoke with Alan that evening about everything and provided photos. He offered to send someone back out that evening or next day to finish. My daughter and son in law declined as they have been handling things for their children and wouldn't be home. Alan did provide a discount to me and 30% off should we book with them again. We won't book again. This was very disappointing I wanted my daughter to come home to a clean home after having her babies early and this was not the case at all. Disappointed in the communication on the initial scheduled date and then the lack of a deep clean just topped it off. Highlight would be that the cleaners did a great job on the stairs, sofa and bathtubs.

I ordered a deep clean for a main level house; 1100 sq foot. I negotiated 3 lcleaners for 3 to 3.5…read morehours. Priir I "Cleaned for the cleaners." This was an easy sale for them. what I received was one cleaner for 7 hours who tired out at hour 6. I jumped in to assist in moping, and other various cleaning. the house was not any where near complete once she left. I was none the less charged for the full amount. I would seriously think twice or a thousand times before choosing this company, they do NOT honor contract agreements.

The service started out as a 5‑star experience. The house was cleaned to my satisfaction, and Katie…read morewas easy to work with. Unfortunately, the consistency declined over time. It became a revolving door of cleaners, and the last three sessions were noticeably subpar -- cleaners were here for two hours but only able to clean our two bathrooms. Previous cleaners had completed both bathrooms and the kitchen in that same amount of time. Today I was also charged for more time than the cleaner was actually here, and when I raised the concern, Katie was not apologetic about the experience or the lack of quality. I had to send several messages before the cost was finally adjusted. I'm disappointed in how the service changed, and I can't continue with a company that isn't able to provide consistent quality or accountability.

Katie is a friendly person. She has cleaned our house to our satisfaction each time. She is…read morethorough and quick. We would highly recommend Katie's Home Cleaning Service. Bob V

Wasn't impressed when he pulled up in an old van. Very direct and condescending. Would not want…read moreto work with someone like that at all. And this is the response I get from him via text. Stay away!!! Your house smells like a giant animal turd be happy I even walked in the door. That was the lowest thing anyone's done to me in 33 years of working my business I hope everything turns to mold you deserve it.

Todd was called in to clean and paint . His employee flushed a cleaning rag down the toilet which…read morestopped our pump and flooded our basement. Carpet and floor tile were flooded. All he wanted to do was dry out the basement and not take out carpet. He was to move the appliances and wash floors. He didn't wash under appliances or walk in closet. When I questioned him he said he was done and not coming back and if I didn't pay him he was going to collections. This buisness was not professional. I would not recommend this business. Do not use this company.

I had never hired a cleaning company before and wasn't sure what to expect. These ladies did a…read moregreat job with a deep clean for a reasonable price. The estimate was accurate, no surprise charges. I am now having them come back regularly to keep it up and organize my space.

Great service! Reliable and consistent. Inwould recomend Luna to anyone needong some help with…read morecleaning. ​​

Requested services when we got too busy to keep up with all our housework due to our high demand…read morejobs. They delivered everything they promised and they left our house sparkling clean. The job was done thoroughly, nothing was missed, and although I am super OCD about cleaning even I was impressed and will continue to use them on a regular basis. ALSO had tried Merry Maids however the job was pathetic at best, and I demanded they come back and 'redo' multiple times for the price I paid for them. Had a private cleaner for a while however she just kept doing less and less as time went on. Friendly, trustworthy, hardworking- can't say enough. Thanks guys!!

They did a fantastic job. The carpets look great. Would definitely recommend them. Our stairs were…read morereally stained and they look beautiful.

We had just moved into our house and notice a pet odor that need to be addressed and wanted to…read moreclean the carpets while the house was still empty. Our Realtor Diane Campshure Walczyk referred us to your company. Gary came out the same day for an estimate and also arranged for his crew to come the same day to cleaned and mitigate the pet odor. Excellent customer service, thank you Gary, and your crew for an amazing experience and quality work. We will definitely be calling on your company for all of our carpet cleaning needs.

Joel and his crew are the best! They're extremely knowledgeable and did a fantastic job stretching…read moreand professionally cleaning my mother-in-law's carpeting. I highly recommend them!

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

I was a customer for over three years and I was always very happy with their service before I moved…read moreout of the area.

Seemed like nice owners but they are super unorganized. They came to the house when they weren't…read moresupposed to and scared our sitter who was there with our kids. Then didn't come when they were scheduled, I called them and they never returned my call. The following week they called and said they were coming the next day... Wait, what? Needless to say, we are finding a more reliable cleaning service.