I have mixed feelings about my experience at AO. When I decided to straighten my teeth, I chose…read morethis office because they had sponsored community events in the past. My first impression was that the office had a loud, club-like atmosphere with very upbeat music and a young staff. Everyone was friendly and professional, but the environment felt a bit unusual for a medical setting, and I personally felt slightly out of place. During my consultation, I met with Dr. Larabee, who was personable and confident. He estimated that my Invisalign treatment would take 16 months. I was surprised, as my teeth were not severely misaligned -- mostly mild crowding in the lower teeth that developed with age. He explained that I also had a cross-bite and jaw alignment issues, so I trusted his recommendation and proceeded. After confirming my insurance covered about half the cost ($2,500), I moved forward. The initial appointment involved extensive imaging, scans, and photos. About four weeks later, I received my first set of aligners -- 28 trays to be changed weekly, covering roughly six months of treatment. Attachments ("buttons") were placed on my teeth by his assistants, and staff members showed me how to insert and remove the trays. I did find it unusual that there were no scheduled check-ins during those six months. As a first-time Invisalign patient, I expected at least one progress visit to ensure everything was moving properly and attachments were intact. I was told to contact them if I had issues. Due to unrelated medical appointments, I returned one month earlier than scheduled. Dr. Larabee was not happy that I moved my appointment up, but he indicated my progress was on track. His staff told me I still had about 11 months remaining, which surprised me because my teeth already looked nearly straight. Adjustments were made, including smoothing some edges and creating space between lower teeth to close a gap. New scans were taken for the next phase. When I returned for my second set of aligners, I was given only 9 weeks' worth and told I would be finished with my treatment afterward. This was unexpected given the original 16-month estimate. I did not receive a clear explanation for the shortened timeline. Additional attachments were added (also not communicated at my last visit), and one fell off the same day. The earliest repair appointment was a week later at a different office location, which was inconvenient. Ultimately, my active treatment lasted about 8 months -- roughly half the original estimate. While I was pleased to finish sooner, I was disappointed to learn that the total cost remained the same despite the significantly shorter treatment time. I had only 3 appointments with Dr. Larabee during the entire process. Patients should be aware that the fee is for the treatment plan as a whole, not the actual duration, and additional fees will apply if treatment extends beyond the estimate. I am not happy that I still owe $850 for a service I am no longer getting. At my final visit, the doctor was running about 30 minutes behind schedule. I expressed concerns that my crossbite did not feel fully aligned and his assistant agreed with me. Dr. Larabee said it was related to jaw structure rather than tooth position, but Invisalign should have fixed that issue. Minor contouring was performed, but not to the extent I had hoped for. I asked him to do a little more and he said no, because it wouldn't look feminine. I really like the look of the teeth that are all one length and a nice straight look across, but he wouldn't do that for mine. I was offered a retainer membership plan ($895 for four years plus $50 per replacement set), which also included some teeth whitening gel or the option to purchase retainers individually for $500 per set. I declined. Patients should carefully consider which option makes sense for their needs. My friend, who is a former hygienist, has had her retainers for years without any issues. It would have been nice for them to apply the $850 I owe toward the plan. The office provided a small "congratulations" gift (a bag of candy) and advised me to continue wearing my aligners full-time for another week until my nighttime retainers arrived. This did not make sense to me. Why not wear them only at night? When my retainers were ready, I was required to schedule a pickup appointment rather than simply stopping by, which felt unnecessary. Overall, my teeth do look better. However, the experience was marked by inconsistent communication, scheduling frustrations, and cost concerns. I recommend carefully reviewing the contract, asking detailed questions about timelines, fees, and follow-up care, and making sure you are comfortable with the treatment plan before proceeding. While the clinical outcome was mostly positive, I personally would choose a provider with clearer communication and a more patient-centered approach if I were to do this again.

Amazing Dr. L, amazing and Caring staff. Wait time was minimal. I'll always recommend this office…read moreto anyone needing an orthodontist. They also have the sweetest dogs to entertain my daughter. . And you get ice cream!!

Best place with the best experience I could offer great staff very clean place. Everyone there is…read morevery helpful. also great location and quality of my daughter's teeth turned right on point very happy with turnout was now she has a beautiful smile.

Insurance In-Network Patients BEWARE!…read more Dr. Wing was contracted with our insurance as IN-NETWORK. After running our insurance, Dr. Wing quoted us an in-network co-pay that was higher than expected. This caused us to call our insurance to find out why our share was so high. The insurance then informed us that Dr. Wing was currently under in-network contract with them and the co-pay he quoted us was MORE THAN DOUBLE the contracted co-pay. When we confronted Wing Orthodontics with the fact that they were in breach of contract (not to mention deceitful) by overcharging us by more than double, Wing still insisted that we had to pay more than double his contracted co-pay or find another dentist. So to summarize, we were led to believe that our co-pay was more than double what it actually was. If we hadn't taken the time to investigate with the insurance, we would have overpaid by more than double. It makes one wonder just how many other in-network patients this may have happened to.

My permanent bonded lower retainer fell off after having it placed by another office many years ago…read moreand Dr. Williams was easily able to rebond my retainer! He has multiple retainer options to offer that fit your personal treatment case, and he was willing to do what worked for me. I appreciate him and his staff for being so kind, getting me in quickly, and offering a great price!

Dr. Williams saw my daughter for a second opinion consult. She previously had work done at another…read morevalley orthodontist but they are too worried about promoting their beachy surfer image with new customers to address a perm retainer breaking and causing tooth movement in their former client. Dr. Williams staff were very kind and listened to what was said. A scan was performed (not done at the OG ortho) and you could see the break clearly. We were given options, time to discuss, and immediate pricing. Instead of paying a ridiculous amount to have her perm retainer replaced with no corrective options at the OG ortho, we paid a fraction of the price to start a corrective treatment, place a new bonded retainer, and remake her a new night retainer. I was so impressed with their professionalism, they are going to look at my teeth for corrective treatment now as well.

I came from the valley to see Dr McDowell and he and his staff they are just the best to be around…read more They always made my visit very quick and easy but very thorough and they are just amazing people & a very talented doctor as well. 10/10 would recommend Payson Orthodontics!

I am so blown away by how beautiful my son's teeth are. The professionalism, the courtesy and the…read morekindness shown by the office at all times is amazing. I would most definitely recommend this office for any of your orthodontic needs.

We love Robison Orthodontics! Staff is so nice and focused on the best treatment/results for our…read moredaughter. We'd highly recommend them if your child is in need of braces.

One son only needed them for a year for a crossbite of molars and the other for two years for a…read moremild underbite. Very happy with the outcome. The staff has been nothing but patient, polite and respectful of my children who have special needs including one with autism. My children were always happy to go to every appointment. Absolutely the experience ever this is based on my experience with a bad orthodontist as a teen who damaged several teeth and caused a lifetime of pain. I have two more children who will go through Robison when they are ready!

We have been dental patients at Gold Canyon Dentistry since 2010. Recently, my husband had two…read morecrowns. As always, the patient interactions with the entire staff was wonderful. My husband has Alzheimer's and Dr. Allen and Najah could not have been more caring and patient. Showing interest in process, Najah took us to see the robotics create the crown. The Benningtons

I was referred there by on of my daughters, for a toothache, which after the X-ray showed I was in…read moreneed of a root canal. I was referred to Superstition Springs Endodontic, and had that taken care of. I've since been back for my cleanings, which were done by a young woman, Ande. She was extremely sweet and gave me several tips on how to care for my bridges. The whole office was very friendly, kind and professional. For me, it's always nice when you're treated like one of the family, or like you're all part of the same small town, which is where I was brought up. I will definitely continue going to see them, Thank you.

Absolutely top care, from Gabby the receptionist, Maggie the dental/ortho guru, to Dr Walton…read more Terrific, caring office with true professionalism and customer service. If you're even considering orthodontic work, please call this office first. They are great.

All the staff at this office are great. Always have a smile on their face. Wonderful atmosphere,…read moreknowledgeable and friendly staff! I definitely recommend

Everyone here is super nice and always makes me feel comfortable! I've had such a good experience…read moreevery time I come in. Dr. Christensen, Mel, Cynthia and Arlissa are all awesome -- they always make sure I know what's going on and that everything's going great with my treatment. Definitely recommend them.

Wonderful, helpful, caring staff and Dr.'s. We had such a great experience. Definitely recommend.read more

What a nice place! We are visiting and my daughter disconnected her wire from the brackets, not…read moreonly did they get her in same day but they were so kind and didn't charge us to make the quick fix! Thank you so much!

DR. Beeler is so nice and sp ate the lady's that work there it doesnt hurt to get braces and once…read moreyou do your teeth will be so much staiter

I love Williams Orthodontics. I have been going here for nine years between four different family…read moremembers and the experience has been great from start to finish. I highly recommend them. From the front desk to hygienists to Dr. Williams, it is a great staff with happiness exuding from them. With all the decisions to make in the pre-teen and teen years, make your ortho choice simple. Go with Williams Orthodontics.

This is the best orthodontist I've been to in Arizona. He really takes care of his clients and the…read morestaff is always full of smiles. Highly recommend.