I've worked with many funeral homes in my twenty years as a minister. I have never witnessed a more…read moreunprofessional staff as I did with this funeral home. The facilities match the services of the staff. I would never recommend this funeral home to anyone unless there is major turn around.

This was, by far, the most embarrassing display by a funeral service that I have ever experienced…read moreand my husband is a minister so we have plenty to draw from. My grandmother's funeral was recently held with this funeral home. I will only name a few of the many horrifying moments. The hearse was to be at the church by 8:30 a.m. and the funeral was at 11:00 a.m. The funeral home showed up at 10:55 and the "director" flung the side door of the sanctuary open and called out for able bodied men to bring my grandmother inside. They did not have the slide show. They did not have the book out. They, sort of, passed out the pamphlets to most people and then the service had to begin. When the service concluded (no one came from the funeral home to tell how they would dismiss) a man came up to the front row where our family was sitting and started telling us, THE FAMILY, to exit. At the cemetery, after the intermittent, the "director" then proceeded to tell us, the family, what the casket was made of and why we were having to pay $500 for a plastic tarp to wrap my grandmother in before putting her in the mausoleum. She then proceeded to tell the pallbearers, all the grandsons, that they were going to push the casket down the path and carry her to the scissor lift!! As they start down the path, the lid to the casket begins shaking because she hadn't sealed it. She then asked the grandsons to help her seal the casket! Once they sealed the casket and carried her to the lift, the two men putting her in the mausoleum got the casket stuck, and began shaking the casket up and down trying to shove it in. Some of the grandsons had to climb up and help them lift it up into its slot. The "director", at this point, was back by the hearse, jacket shed and smoking a cigarette. These are only the high points. My grandmother had a prepaid funeral, paid for years ago by she and my grandfather. I know they didn't stand to make much money ($500 for an unnecessary tarp that was not required for my grandfather), but this was absolutely unacceptable. I am completely appalled at the unprofessional behavior of the "staff".

a minute ago I wish I could rate them 10 stars - but I…read morecan't! My mom passed away in San Antonio, TX and they coordinated with another funeral home and solved problems the one in San Antonio couldn't and transported her body from San Antonio to Little Rock. The staff was so courteous and caring and went out of their way to make me feel everything was under control because the last thing I needed was stress during that time. Craig and Mandy took amazing care of me and were patient with me during my constant barrage of questions and concerns. Also, the way my mom looked was incredible. It's almost as if they knew how she had looked all her life and she looked so peaceful and natural. They dressed her in an outfit my wife picked out and put the jewelry on her in such a classy way. The graveside funeral itself was such a special time for our family and was exactly what we wanted. Billy was so caring, patient and compassionate. I could tell this was more than just a job for him - he really cares about people and God bless him! We never felt rushed or pressured. If you ever require their services (and I pray it's a VERY long time before you do) this is the place you need to call. Thanks so much Smith Funeral Home for a job amazingly done!

From the owner: The caring and experienced professionals at Smith Family Funeral Homes are here to support you…read morethrough this difficult time. We offer a range of personalized services to suit your family's wishes and requirements. You can count on us to help you plan a personal, lasting tribute to your loved one. And we'll carefully guide you through the many decisions that must be made during this challenging time.

Ricky was SO kind, he took such good care of my brother during this difficult time. These people…read moreare beyond professional and made us feel so comfortable with everything. I highly recommend them for cremation services!!!

From the owner: " Providing Families an Everlasting Service"…read more Brown-Calhoun Funeral Service is located in Little Rock, Arkansas. Brown-Calhoun Funeral Service was founded March 2017. Its is Owned & Operated by Gary Brown, Jr and Ricky Calhoun, Jr. Both are graduates of the Dallas Institute of Funeral Services,together Mr. Brown and Mr. Calhoun have a combine 30 years of experience in the funeral industry. This is a spirit led funeral home that trusts fully on God.Our business functions on the biblical principles set forth in 2 Corinthians.9.12-13.niv this service that you perform is not only supplying the needs of the Lord's people but is also overflowing in many expressions of thanks to God. Because of the service by which you have proved yourselves, others will praise God for the obedience that accompanies your confession of the gospel of Christ, and for your generosity in sharing with them and with everyone else. ​ We specialize in Affordable Funeral Packages, Affordable Cremations, Pre-Plan Funeral Expense and Burial Insurance. We strive to become the light of the Little Rock & Southwest community. We are not just a funeral home; we are a ministry that strives to help ADVANCE GOD'S KINGDOM through SERVING GOD'S PEOPLE. We believe in "Providing Families an Everlasting Service".

My parents bought two plots at Rest Hills Cemetery in 1968. My father died 10/31/2015 and Rest…read moreHills could find no record of their purchase. My grieving mother escorted our assigned funeral director on the grounds and pointed directly to their plots. Still they could locate no proof of ownership. Thankfully my father kept meticulous records himself and we found all the original paperwork from 1968 proving ownership. Wouldn't you know it, all the sudden Griffin Leggett miraculously located their copy of the records corroborating that we did indeed have the exact two plots my mother pointed out conveniently obviating our need to purchase two more plots all over again for my parents. How lucky was that? My parents had excellent burial insurance on which they had been paying premiums since 1968 which was purchased through what is now Roller Drummond Funeral Home. Roller Drummond and Griffin Leggett have a mutual reciprocity arrangement whereby they honor each other's insurance. Having no experience with burying a parent or anyone else for that matter we were having difficulty understanding some of the service charges being imputed on us by Griffin Leggett while the language in the Roller Drummond contract (an original contract in our possession from 1968 signed by Mr. Drummond himself) seemed to specify they were already being covered by our burial policy. The funeral director displayed little interest in entertaining our questions to explain the policy and said "We aren't even making any money on this since it's Roller's policy and we'll never do this again". That is an actual quote from Griffin Leggett's employee. We were not being obstinate or argumentative we were just having trouble discerning if what we were being told comported with our understanding of the language in the contract my parents had in hand. Because of the funeral director's disinterest in educating us on our policy I asked if I could speak to a Roller Drummond employee for thorough clarity. The funeral director said "Sure" and directed me to sit at the receptionist's desk in the front lobby to make my call. I asked him if there was not a more appropriately private place anywhere else in their building from where I could call and he said "No". As I was talking to Roller Drummond's representative Griffin Leggett customers entered the front lobby and approached me thinking I was the receptionist and lacked understanding as to why I would not get off my phone call to tend to them even after I said I'm not the receptionist. Putting me and these newly arrived customers in this situation was inexcusable behavior by the funeral director. Please remember this is within 48 hours of my father's unexpected death. We were not emotionally prepared to deal with much of anything let alone callous behavior from people whose business it is to assist in these situations. I can only guess the people who walked in thinking I was a poor example of a receptionist were probably in a similar condition. We were told that due to his service in the Air National Guard my father would receive a plaque from the Guard that would be placed at the foot of his grave and that Griffin Leggett would take care of submitting the paperwork and getting the plaque installed. That was never done. Four months after Griffin Leggett buried my father they mailed him an invitation to a free lunch and seminar to discuss his funeral plans. My mother was thrilled to receive such a friendly reminder of her husband's death from the people who should have known better. It has now been two years and three months since my father's funeral. I would not have bothered to bring all this up in a review now until Ms. Mary Gayden from Griffin Leggett called me out of the blue last week and asked if I would mind coming in so she could review how Griffin Leggett performed in handling our funeral so she could close out the paperwork on my father's file. I agreed to meet and we set the appointment for today (1/11/2018) at 3 p.m. Ms. Gayden called me again this morning to confirm our appointment and I affirmed. My mother and I were on time and waited in the lobby where I felt like sitting in the receptionist's chair just for old time's sake. We waited 27 minutes where Ms. Gayden never showed up. Then we left. While the location is extremely convenient to us being literally at the front gate of my father's and what will be my mother's final resting place, we will have future services conducted at Roller Drummond's location. I will never willingly deal with these people at Griffin Leggett Rest Hills again.

My family and myself used Rest Hills Funeral home when our grandmother went to live with Jesus. We…read morewere very skeptical on using Rest Hills Funeral due to reading some of the reviews online first. We decided to come down and talk with a lady named Brenda, the funeral director with Rest Hills. The very first thing I noticed was how respectful and caring she was, even though they looked busy at the time of my arrival, she insured me that, there were no rush and I could take my time on making all the arrangements needed. I have been in many funeral homes over the years and have never had the experience that I had when I chose to walk into Rest Hills Funeral home. I was very impressed with the way they greeted me when I first walked in. Everyone that has lost a loved one especially the caring and loving person like my grandmother, the person who raised me. I did not want to think about anything, let alone my grandmothers funeral arrangement and they definitely saw it. Overall I was very satisfied with choosing Rest Hills Funeral home and will definitely recommend to anyone.

Had a problem with the delivery of the tablet, which was caused by the employees of Creative…read moreMonuments, and the customer service was terrible....insulting, actually. I purchased a headstone from Creative Monuments in 2021. Pam assisted in that purchase. The first experience in 2021 was fine, so I decided I would use Pam at Creative Monuments again for the new tablet, since they were familiar with the headstone and the cemetery was close to their place of business. I thought using the same company would ensure a seamless experience because they had the first order. I couldn't be more wrong. The customer service I received for the update was extremely unprofessional, insulting and rude. In 2025 I decided to update the tablet on my mom's grave (the vertical slab with the decedent's information and artwork). I purchased a new (second) tablet for the base and paid for removal of the old tablet and install of the new tablet. The base was to remain as-is, with the two vases on each side of the tablet. The contract stated: "Cemetery work is removal of existing tablet. Lettering on back is 'Forever in our hearts'. This new tablet will be placed on the existing base."' The "existing base" had two vases, one on each side of the tablet, secured to the base. Months go by after the payment of the new tablet. I then receive notification that Mom's new tablet will be delivered the next morning. I emailed Pam and advised that I would like to be there but I could not get off work with such short notice and asked if we could schedule the delivery for the following day. She told me delivery had already been set and she could not change it, that the "installation will move forward as scheduled" and my "presence is not required." This was disappointing but not worth the frustration, so I called and asked my sister if she could be there. She was there the next morning when Creative Monuments arrived for the install. There were two employees present. They removed the vases from the base. My sister said those are supposed to stay. The employees reattached the vases, installed the tablet. and left. Fast-forward two weeks. The vases are loose and holding water under them. I emailed Pam. Her response: "Thank you for letting me know. I hadn't been made aware of what occurred with the vases during the headstone swap. Because the crew did not anticipate removing and reattaching the vases, they did not have the manufacturer-specific mounting tape on hand and used an alternate method at that time. Unfortunately, we aren't able to make unscheduled site trips on request, but we'll be happy to reattach the vases properly using the correct mounting tape the next time we are scheduled to be at the Cemetery for other work. If you'd prefer to address it sooner, you're also welcome to stop by and pick up the proper mounting tape from us today, tomorrow, Friday, or Saturday. Please note that vases are not warrantied. We're happy to reattach these since they were removed during the swap, but if they were to become loose again in the future, additional mounting tape would need to be purchased." So many things are disturbing about Pam's response. 1. This was THEIR mistake and could have been easily remedied by them going back to secure the vases with the proper mounting tape. 2. I wasn't made aware there was a "temporary fix" by them and had to discover the problem myself. 3. When I asked how long that it would be before they are able to return and correct the problem, Pam's response is "I don't know." This is a small cemetery and it could be a long time before they return. I work in customer service myself, and if I make a mistake, you can rest assured I will be correcting it asap. It's unbelievable to me she expects a customer to just wait however long it takes so they are not inconvenienced to correct a problem they created. And these vases aren't cheap vases. 4. She responded and said the person at the cemetery told the employees to remove the vases. So many thoughts in my head about that statement, but I simply responded "That was not correct." Her response to that email was: "I wasn't there and you were not there, so we are clearly being told different things. At this point, our position remains the same: we are willing to reattach the vases during our next visit to or near the Cemetery. We are not able to make unscheduled site trips on demand. I'll notify you once the vases are reattached." I asked to be there and she wouldn't reschedule to allow that. This could have been avoided with better customer service. Twenty-four hours later, and several emails back and forth, she states her position remains the same. HER POSITION IS that I can drive an hour and a half to go by their office to pick up the proper mounting tape, drive to the cemetery and mount the vases myself. To suggest that it is my burden to correct their mistake is unbelievable.

From the owner: Life Memories Preserved With Compassion…read more Selecting a proper memorial is an emotional task. Then, the abundance of options can make the choices somewhat overwhelming if you are not speaking to an experienced memorialist. At Creative Monument, we share our knowledge with you in a way that keeps your options clear.

We drove from TX to attend a funeral this past weekend and I think the entire service from…read morebeginning to end was held beautifully. My husband was a pallbearer, and from what I saw & heard, they did a great job helping them with cues and making sure that there were no issues. The paper information packets were a good quality, the sound system and TV scrolling pictures were great and even the bathrooms were clean and fully stocked. The staff was very friendly and they did a great job leading the cars to the burial site.

I have had the opportunity to work with them on numerous occasions. The three that have really…read morestuck with me are, my brother in law and my sisters plus a young man of 20 that drowned on vacation in California. When my sister arranged doe their assistance in taking care of her husband they were very supportive and made her feel at ease. Everything that was promised was fulfilled. When my sister passed a year later, they again went above and beyond taking care of her and handling everything with respect and dignity. They took care of a young man from my church. It took a lot to get him from California to Arkansas and they were there the entire time.