Denine Graviti made an appointment with our family KNOWING that our loved one had a recent…read moreinvoluntary 96 hour geriatric psych hold. However, AFTER the assessment Denine et al. let us know that they were unable to accept any residents with a recent 96 hour hold. Why waste our time? We drove 8 hours to make this appointment! If that were the case, why have an assessment? Perhaps there's an an alternative motivation for conducting futile assessments...I'll be making a grievance with MO department of Health and Sr Services. Oak Pointe misinformed and disregarded my family's time and energy. We did not find Oak Pointe's administration to be transparent. Save yourself the used car sales pitch and go elsewhere.

Under new management since June 2023. Improvements continue to happen! Best facility in the…read morecommunity & best rehabilitation staff in the state!!

This place was without a doubt the worst skilled nursing facility I have ever visited. The rooms…read morewere filthy. The admin staff was rude and negligent and the support staff was mediocre. Just like any nursing home, some of the staff was exceptional like B.J., the nurse supervisor, and Sandy, the Occupational Therapist. The therapy department was quite good overall. The nurses were marginally adequate but most of the CNAs were totally incompetent. The food was often inedible. I had to go without meals on several occasions. But the worst part about this place was the Management. The primary operations manager, Suzy, could care less about the patients and only worried about the money side of the business. I overheard her saying, "I don't have time to speak with the residents [about whatever the situation was]. I have more important things to do." PLEASE DO NOT send your loved ones to this "health care" facility!!!

My mother only lived here for a few days but it is a phenomenal senior living facility. The care my…read moremother received was top notch and the facilities are extremely nice and welcoming.

Wonderful place for my mom!!! The staff is outstanding, the really get involved with the residents…read morehelping with all of their needs.

Only send a family member who you hate and want inheritance from. My mother is in a life…read morethreatening situation right now. I literally begged them to send her to the hospital. She was in the reach unit. I threatened lawsuits, hotline and nursing board reports. They made her wait 4 days for a Doppler test which was ordered "stat", meanwhile I'm calling them multiple times a day about it. My mother calling me in tears. I have seen her cry less than 5 times in my life. That's just to start. I had to physically confront these people about turning her every 2 hours. I made a big fuss about it. The next day I call to ask about her leg (where they found a giant blood clot btw) and the nurse "Laura" asked me to clarify if I wanted her turned during the day as well. Are you fucking serious? She can't roll over on her own and them leaving her leg swollen and painful for days made it worse. Her reasoning was that she was up for meals. There's 4-5 hours between meals, Laura. There are fucked up nurses working there. Being a nurse I know exactly how much they denied her care. I'm 500 miles away. They told me if I was that concerned I could take her to the emergency room. I can't even take her to my car without mechanical assistance. No one could. They finally checked her blood flow and immediately sent her to the ER. Now I'm sitting here hoping she doesn't throw a clot to her brain, lung or heart. Lenoir Woods clearly will just let your loved one die, even as you beg for mercy and threaten them with a lawsuit. Another reviewer lost her family member due to their abuse. The whole facility better be praying that nothing happens to my mom.

Can I move in? This place is better than college! We spent 4 days visiting my grandmother here and…read morewere extremely impressed. The amazing staff seems to really WANT to be working there, and it shows - they know residents by name and remember their preferences; they're also very friendly, offering hugs and physical contact as desired, which my grandma commented is much appreciated, as it's something commonly lost in old age. I was also impressed by the large, prominantly-posted sign listing the Residents' Bill of Rights, detailing the kind of treatment residents can and should expect (and what to do if they ever feel those rights are being violated). The food in the dining hall was good, with a wide range of daily options and outstanding desserts (both regular and sugar-free), which my grandmother blames for her putting on 10 pounds. She's now switched to watermelon for dessert, so being a good grandson, I had to eat the apple pie, carrot cake, and chocolate sundaes FOR her. It's a rough life... The facility offers a full spectrum of care, from independent cottages up through skilled nursing. A shuttle runs to popular stores and town locations 4 days a week, and a dizzying array of activities are offered every single day, including their own movie theater and Wii sports! They even have a large library with an Internet terminal. The grounds, buildings, and rooms are all beautiful and well-maintained. All that is great, but the single most important and telling thing about it is this: My grandmother is comfortable and happy there. What else really matters?