UPDATE: In my…read morefather's own words, "I am one happy old man." We believe him. The staff at Presbyterian Manor are so kind to him and support his desire to live as long as possible. ******************************************* Sadly, our family's satisfaction has dropped dramatically as our father's condition -- especially his hearing -- has declined. Last year, my mother-in-law moved into Sunrise La Costa in Carlsbad, CA. She pays almost exactly the same amount per month as our father does at Presbyterian Manor. The care at Sunrise is much better. Consider R, a male resident at Sunrise with hearing loss. R had been accustomed to sleeping all day, isolating and never wearing his hearing aids. Sunrise staff gently encouraged him to give his hearing aids a try and helped him clean, insert and store them. R is now more social, interacts with others and seems less miserable. By contrast, Presbyterian Manor treats dad's hearing aids as a patient's rights issue: "If he wants to go without his hearing aids, we can't force him." So dad sleeps all day, isolating and never wearing his hearing aids. It is sad to see a man of our father's intellect and education, declining cognitively and alone. Presbyterian staff is great, but we do not see eye to eye on hearing aids. Google cognitive decline and hearing loss for more information. In the words of my brother, our father's executor, "It's hard to travel so far to see him just to hear him say 'Huh?'..."

I regularly visit an elderly couple who are in their 90s there. They have always had problems with…read moreservice and maintenance. I've joined them in a few holiday dinners. All have been disappointing for the most part. Thanksgiving, held Thursday, November 8 was the bottom of the dump. Everyone was in their reserved seats at about 5:10 but all staff stood and guarded the food (already setting out) until precisely 5:30. A very cynical-acting "chaplain" gave a prayer, then proceeded to patrol the tables like a nun. The unfriendly staff brought tiny bowls of food for us to share, included an absurd "salad" of a gimmicky carved-up strawberry, tomato , cucumber slice and shavings of carrot. Seriously? They almost instantly brought out amazingly tiny slices of pie. Then, just minutes aftert serving this, the still rude and unfriendly staff marched in line to grab all of the food and stampede into a private room where the pigged-out rather luxuriously, "chaplain" and all. A friend had to find them to ask about a coffee refill, and the staff seemed rather outraged. As we left, still hungry, the staff had left and forgotten a BOUNTY of remaining food which was meant for the paying residents and their guests. I've never felt less like a guest in my life. What a disgusting experience.

There are truly not enough words to express how grateful I am for the compassion, urgency, and…read moregenuine care shown by the staff during the process of helping one of my clients secure long-term care placement. What could have been an incredibly overwhelming and emotional situation was met with kindness, professionalism, and unwavering support every step of the way. The staff went above and beyond to ensure my client's needs, comfort, and well-being were prioritized, and their quick response time and teamwork made an immeasurable difference. It is rare to come across people who not only do their jobs well, but who also lead with empathy and heart. I want to personally thank Alicia, Shanna, and Sarah for working so collaboratively with me throughout this process. Your communication, patience, understanding, and dedication did not go unnoticed. The compassion you showed toward my client during such a vulnerable time meant more than I can fully put into words. Thank you all for the incredible work you do every day and for treating people with dignity, respect, and genuine care. It made all the difference.

Under new management since June 2023. Improvements continue to happen! Best facility in the…read morecommunity & best rehabilitation staff in the state!!

My mother only lived here for a few days but it is a phenomenal senior living facility. The care my…read moremother received was top notch and the facilities are extremely nice and welcoming.

Wonderful place for my mom!!! The staff is outstanding, the really get involved with the residents…read morehelping with all of their needs.

Only send a family member who you hate and want inheritance from. My mother is in a life…read morethreatening situation right now. I literally begged them to send her to the hospital. She was in the reach unit. I threatened lawsuits, hotline and nursing board reports. They made her wait 4 days for a Doppler test which was ordered "stat", meanwhile I'm calling them multiple times a day about it. My mother calling me in tears. I have seen her cry less than 5 times in my life. That's just to start. I had to physically confront these people about turning her every 2 hours. I made a big fuss about it. The next day I call to ask about her leg (where they found a giant blood clot btw) and the nurse "Laura" asked me to clarify if I wanted her turned during the day as well. Are you fucking serious? She can't roll over on her own and them leaving her leg swollen and painful for days made it worse. Her reasoning was that she was up for meals. There's 4-5 hours between meals, Laura. There are fucked up nurses working there. Being a nurse I know exactly how much they denied her care. I'm 500 miles away. They told me if I was that concerned I could take her to the emergency room. I can't even take her to my car without mechanical assistance. No one could. They finally checked her blood flow and immediately sent her to the ER. Now I'm sitting here hoping she doesn't throw a clot to her brain, lung or heart. Lenoir Woods clearly will just let your loved one die, even as you beg for mercy and threaten them with a lawsuit. Another reviewer lost her family member due to their abuse. The whole facility better be praying that nothing happens to my mom.

Can I move in? This place is better than college! We spent 4 days visiting my grandmother here and…read morewere extremely impressed. The amazing staff seems to really WANT to be working there, and it shows - they know residents by name and remember their preferences; they're also very friendly, offering hugs and physical contact as desired, which my grandma commented is much appreciated, as it's something commonly lost in old age. I was also impressed by the large, prominantly-posted sign listing the Residents' Bill of Rights, detailing the kind of treatment residents can and should expect (and what to do if they ever feel those rights are being violated). The food in the dining hall was good, with a wide range of daily options and outstanding desserts (both regular and sugar-free), which my grandmother blames for her putting on 10 pounds. She's now switched to watermelon for dessert, so being a good grandson, I had to eat the apple pie, carrot cake, and chocolate sundaes FOR her. It's a rough life... The facility offers a full spectrum of care, from independent cottages up through skilled nursing. A shuttle runs to popular stores and town locations 4 days a week, and a dizzying array of activities are offered every single day, including their own movie theater and Wii sports! They even have a large library with an Internet terminal. The grounds, buildings, and rooms are all beautiful and well-maintained. All that is great, but the single most important and telling thing about it is this: My grandmother is comfortable and happy there. What else really matters?