I would like to sincerely thank Ms. Nara at Rolex for the exceptional service she provided. From the very beginning, she was kind, professional, and attentive to every detail, making the entire experience truly enjoyable and special. Her knowledge, patience, and dedication reflect the high standards of quality and excellence that Rolex represents. Without a doubt, it was an outstanding experience, and I would highly recommend her to anyone. read more

Rolex - Watches Near Me - Orlando, Florida

Fantastic experience Alex and Cindy treated us so professionally and wonderful. Appointment we made was honored and we were greeted and offered refreshments Alex is a true pro. Months earlier we picked up another watch and at that time asked if I was interested in anything else.. I mentioned a Daytona and how hard they were to source. Thankfully Alex knows his business and explained that some of the ref#'s are easier to get in short order 3 mos later I have a new amazing Daytona You'd be fooled to think any AD will just roll out the carpet and sell you a new Rolex the minute you walk in, despite how much you already know Again, thankfully between my own experiences and Ale's help I was able to fins what i wanted, exhibit patience and ultimately have that rewarded in spades Once you go thru the hard work of gaining cred with the AD, its a fun position read more

Absolutely outstanding experience today while visiting the Rolex Boutique for service. Thanks so much to Karen and her amazing kindness. While waiting for Karen to return my watch the entire staff just made me feel more important than if I was making a purchase. So even you are window shopping you must visit the lovely talented team at the Rolex Boutique of Orlando. read more

This place is a usual AD joke. You walk in to see what's going on, knowing they will tell you nothing is "in stock." They show you, like most AD's what they have, which are essentially nonsense 2 tones and unpopular watches no one wants. They then tell you and I quote, "we're cleaned out for the week," which is a lie as all ADs have inventory in the safe. They then recommend you "check Mayors out for certified pre owned Rolex watches" whose they're "affiliate owner," downstairs and the pre owned prices there are about 70% above market value. All around joke of an AD. This is what happens when there's only 1 in Orlando and they monopolize ADs across Tampa. It's a shame that you have to deal with this just to get a watch. Go somewhere else if you can. And 1000000% never buy pre owned from "Mayors" down stairs. Go to a reputable gray market dealer. I can name a few in Miami. You'll never be treated properly here. read more

Terrific experience! I don't think I've ever rated a place prior to making a transaction but today I sat down with Nara and had a great time. Nara helped me with all the small details & found configurations I had never seen before that I ended up loving. 10/10 initial experience, Nara is top class :) read more

Always an amazing experience, every time I walk in. Welcoming faces and warm smiles, every person who works at this Mayor's Rolex boutique knows a thing or two about customer service. Every time I walk in to this specific boutique, I am greeted with the utmost professionalism from start to finish. Deliah (spelling?) is the hostess who greets you with a warm smile, followed by Karen, who goes above and beyond each and every time to make sure you get the most professional experience ever at any luxury watch boutique I've ever walked into. I will honestly never use any other authorized dealer, because she really goes out of her way to make sure you get the full experience you are looking for in purchasing your time piece. Thank you Karen!! I honestly can't thank you enough. read more

The place is a joke They say they have no inventory and you will have to wait 1 year after you order, yet every watch we like they miraculously had in back and available although it wAs supposedly ordered by another customer. They have plenty of inventory. The sales guys are a joke read more

I've been in to this location twice within the last 8 or so months. One of the link pins has fallen out twice on my wife's (less than 2 years old) Rolex. On both visits, I felt that neither one of the two employees had any desire to assist me. The first occasion, the girl barely said 5 words to me throughout the entire visit. Even when she gave me that watch back after a few minutes there was nothing said. On this most recent visit, after the employee put the pin back in, we asked to see an Explorer in the 36 MM size and it seemed like it was a hassle to take the watch out of the display case. I also asked what the price was on the 40 MM version that was right next to the 36 and was told "somewhere around $10k". The employee didn't even bother to look. As someone who owns 2 Rolex watches, I will not purchase from this location. read more

I had another great experience at the boutique today. I was greeted with warmth and professionalism by the staff and had a great conversation on the history of Rolex dive watches with Rob, my salesperson, while I was sized for my new watch. 10/10 I highly recommend. read more

Buying a ROLEX should be an enjoyable experience and Jenny ensured it was for me! She took the time to listen and recommended something I had not previously considered. We made a deal for a wonderful timepiece that will stay in the family for generations. I can't wait to work with her again! read more

Rolex - Watches Near Me - Orlando, Florida

If I could give 6 stars I would. The white glove service was exactly what one would expect from a brand such as Rolex. Sven was a consummate professional. I had one of the best purchase experiences of my life. I would not consider purchasing a Rolex anywhere else. Thank you Sven and Rolex. read more

My husband and I had an amazing experience with Rolex at Mall at Millenia. Karen was incredibly knowledgeable and helpful. She was patient and took the time to find exactly what we wanted. We now have two new beautiful time pieces. Thank you again Karen! read more

I reached out last week because I have family in Florida (I'm in AZ) and Jenny was the person to pick up, and from there it was smooth sailing. It's not always easy buying something expensive from across the nation but I was comfortable at all times with Jenny assisting me! She was very knowledgeable and knew exactly what she was doing. It has been the smoothest transition I have ever had. read more

Rolex - Watches Near Me - Orlando, Florida

I've come here on several occasions to browse the watches for fun. The staff here was friendly enough each time to entertain me without feeling like they were judging, like at some other high end stores. Although I ultimately went with an Omega moonwatch, I do appreciate the service here. Additionally, I had brought an older watch to get serviced here. It hadn't been serviced in a couple of decades at least, and had scratches all over the face. While it took almost a month for it to be returned to me, it was well worth the wait. The Rolex service center managed to make the watch look like new. read more

Rolex - Before and after getting serviced. It looks just about as good as new! - Watches Near Me - Orlando, Florida

Great place to buy your Rolex. Excellent knowledge on their products. Mayors is great AD!! Karen,Tim and the crew are excellent and kind dealers. No regrets! read more

I had stopped in to have my 31 mm ladies datejust pink roman dial looked at for a particular scratch. I was greeted by Patricia and introduced to the store manager who quickly offered to have a closer look at my watch. He was able in to polish out the normal wear + tear and make it look brand new! (Shwweew for only being 8 months old!) Patricia let me view + try on the new releases. I found my next purchase! {http://tiny.cc/wqwe4} The client service goes above and beyond without being overbearing or cheeky. She is a sweetheart and definitely has an eye for picking out pieces in your style preference. read more

Rolex - Watches Near Me - Orlando, Florida

Just an outstanding experience at this Mayors Rolex shop. Julie and her team were great to work with. With so many getting into the watch flipper business these days, it was really refreshing to deal with a Rolex AD that was customer focused. Took the time to work with me, understood my desire to own a particular watch, did not over promise or sell. Got me a great watch and I am a customer for life! Drop in an see them- they will treat you right! read more

BIG Disclaimer: I do not own a Rolex, nor do I have the means to. However my girlfriend Amber M and I decided to do a "fantasy" retail day and check out all the high end swag at this lovely mall, and Rolex was our first stop! Having been a watch enthusiast for a while, I was very excited to see some brand new Rolexes in the flesh. Quite frankly, you can look at a website all day, but really handling some of these special items was really quite an occasion, and the lovely people at Orlando Rolex made it a great experience. We walked in and were greeted promptly by a friendly sales woman. Admittedly, I played a little dumb, even though I do have considerable knowledge of the brand and models. We were shown several models at several price points, but the highlight for me was trying on the $30,000 18k white gold Day Date model. Just having something that special on my wrist even for a few moments was quite extraordinary. My girlfriend also tried on several ladies' models, and was having as much fun as I was. The thing I was most impressed with was that even though we made clear we were enthusiasts and not potential customers didn't deter the sales staff at all. They were happy to show us all of the models, as well as let us try them on, and took all the time in the world to answer questions as we came up with them. For a moment before we walked in I feared that as soon as we said we were "just looking" we would be shown the door, but that was the total opposite of what happened. I can say with confidence that if I ever possess the means to purchase a watch of this caliber, it will likely be from this store. Thanks so much for making my day! read more

We needed a Rolex for a very important birthday but it was in short supply. After trying many different dealers, we ended up speaking to Lisa @ Rolex (Mayors) in the Mall at Millenia Orlando. She confirmed it was in very short supply but said she would work with us to ensure we had one in time. This was very different from other people who either never got back to us or said they wouldn't help unless we had bought regular pieces from their store. I was a little nervous but I gave up calling anywhere else and left it in Lisa's hands. Thankfully, she kept at it until she secured the watch and then kept it for us until we could pick it up. We've visited the store several times and had really friendly service. They've even been happy to let us try on watches even if we weren't buying there and then. Full marks to Lisa on not just her friendly and professional help but in the constant communication via email as well. Really top class sales from a true professional. We will definitely be buying more from lisa and mayors in the future. read more