Great people. They do a wonderful job with watches. Prices very fair. Watch repair person is very…read moretalented.

I've been a customer of this business for approximately four years. I originally purchased a chain…read morehere and have returned periodically for cleanings and polishing. Over the past year, however, getting service has become increasingly difficult. I was only able to have the chain cleaned about twice and fully polished twice, despite multiple attempts, because I was consistently told there were no available time slots and that the wait was around two weeks. On or around December 9, I stopped in again to ask about having the chain cleaned. I was told once more that the wait would be two weeks. I then asked whether there was an option to pay extra for faster service, as many businesses offer express or priority options. This was simply an attempt to find a solution after repeated delays. The response I received felt dismissive, and I was told that faster service would require stopping work for other customers. I left without issue and was not refused service at that time. Based on that ongoing experience, I posted my initial review. On Friday, December 13, I returned to the store hoping to address the situation professionally and see if my concerns could be resolved in person. When I entered, the front desk employee immediately identified me as the person who had left the negative review. There was no attempt to discuss my concerns or work toward a resolution. The interaction escalated quickly. My review was referenced aloud, voices were raised, and I was repeatedly told to leave the store using profanity. One of the men behind the counter stood up and shouted at me while directing me to leave. Although there was no physical contact, the behavior felt intimidating and unprofessional. At no point did I raise my voice, use profanity, or threaten anyone. I chose to leave to avoid further escalation. For clarity, I was not refused service prior to leaving a review. I had been a paying customer for years. The refusal of service and hostile interaction occurred only after my review was identified. This update reflects my firsthand experience as a long-term customer and is shared for transparency so others can understand how feedback was handled in my case. Additional context to my previous update: When I returned to the store, both the front desk employee and a jewelry staff member immediately identified me as the person who had left a Google review. That recognition happened as soon as I entered, before I had said anything. Instead of attempting to address my concerns or resolve the situation professionally, the interaction escalated. Voices were raised, profanity was used, and I was told to "get the f*** out." One of the jewelry staff members stood up and shouted at me while directing me to leave. The front desk employee also participated in the confrontation. Although no physical contact occurred, the behavior from both individuals made me feel uncomfortable and unwelcome. I remained calm, did not raise my voice, and chose to leave to avoid further escalation. This update is shared only to accurately document how feedback was handled in person.

I cannot say enough good things about this family owned jewelry store! Amazing service, great…read moreselection, helpful and knowledgeable on their gemstones. My fiancé and I had visited 6 other jewelers prior to Park Jewelers looking for wedding bands & we found both in the same day here! We both customized our wedding bands and the turn around time from design to pick up is very reasonable. 10/10 recommend this store!

I love Park Jewelers!! They have always been super nice when I've gone in and are always helpful if…read moreI have questions regarding any pieces I bring in. I would highly recommend them!

Don't know why this place doesn't have more reviews on here…read more I brought in a gold necklace that had separated for a repair. When speaking with the two women at the desk they seemed very knowledgeable of the build of my necklace as well as other pieces. They were able to provide me a very fair price for the repair, and everything went very smoothly. They are very professional in that images are taken of all pieces brought in, all pieces are properly measured and included in a copy to your account which you have access to. I also asked about possibly repairing and altering a ring I had, changing the stone and a few other things. They were able to provide me a good quote and kept in contact while seeking new stones and pieces for their shop. All in all very happy with the service here. The location is small but very clean and nicely set up. I have already suggested this location to friends and family, all of which were very satisfied with the service and product. I waited about 6 months to post this review and the repair has stayed strong through all of it.

From the owner: Riches Jewelry specializes in fine jewelry, 18k gold solid jewelry, 14k gold solid jewelry,…read morediamonds jewelries, gems stones, engagement rings, necklace for women, men jewelry, promise rings, gold earrings, customize jewelry. we repair your jewelry, watch and we can make a beautiful jewelry for you!! come visit us

I can't say enough good things about this shop & Stacey! I only wish we'd found them sooner…read more After visiting the Winter Park location from Jacksonville, we decided to go to the Orlando shop. We arrived just before closing, but Stacey & her family graciously stayed open late to show us around. I have never seen SO many unique pieces of jewelry! I fell in love with a blue zircon solitaire & couldn't leave with out it. We cannot wait to go back! If you want something truly one of a kind, look NO further. Stacey has it, & if not, she can make it!

I came to get a gifted watch fitted and was dismissed at the door not even speaking to anyone face…read moreto face, after asking to get some simple links removed I was told they have no watch specialist on hand and would have to ship out my watch. what kind of shameful jeweler cant even do such a bare minimum task. I felt as if my time and gas spent to drive to this location was all a waste and didn't like how I was treated and will never be returning.

Was able to accommodate a rush order quickly. Quality work and courteous service. Very reasonably…read morepriced for the solid craftsmanship.

Excellent service quality work very personable and friendly. I would highly recommend OC shoe…read morerepair. They are awesome.

This place is one of the best customer service in Orlando, the husband and wife team is great. I…read morehad a trouble with my Novato watch both times I came in they were always friendly and helpful. They are very knowledgeable about all types of watches. Jewelry. They are number 1 in my Orlando visit. Wish I can give 10 stars

These folks are the best! I've been patronizing their shop inside the Florida Mall Sears for many…read moreyears for watch battery replacements, new watch bands, watch repairs and jewelry repairs. Their prices are great and their service even better! Now that the Sears store is closed, I'd love to know where they have moved or if they have other locations.

Great repair service. Highly recommend Needed pearls re strung. Good Price…read more AAAAA+++

I came in because I needed a watch resized. The staff were very friendly, and the lady was very…read morehelpful and efficient in helping me out! She taught me how to wind it as well. Would recommend this place if you need watch work done!

I'd yanked my necklace off a few months ago and have been waiting to get it fixed. I saw the…read morereviews on yelp and decided to stop by. I asked if they can fix my clasp. The lady behind the counter said "sure" and in 3 minutes, had it fixed! WOW! Talk about fast. They were so nice. I was in shock. I didn't even ask their names. I know I'll be back. So grateful to them for fixing my necklace!

They did a great job sizing my watch, they were quick and pricing was fair as well I'll definitely…read morebe back.

James was wonderful! He is one of those people that makes your day better. And my ring looks…read moregorgeous!

I had a bracelet that needed a link removed that I purchased from Kay Jewelers. They don't work on…read morethe bracelets they're here and they recommended this place which is also in the Florida Mall. I haven't had an opportunity to stop before but we were at the mall and I was left wandering alone. I walked over and there was one gentleman at the counter talking to I believe the owner. He stopped and asked how we could help me and I showed him what I had. He gave me a price and I said okay let's do it. He had me leave the bracelet with him and said it would be ready in about half an hour. He didn't take any information from me but since he came while recommended I trusted him. I went back and wandered through some other stores in the mall while kind of looking for my family. Roughly a half hour later I wandered back over and he had a couple of other customers at the counter. I walked over and waited and he brought it over and showed to me and put it on my wrist so that I could see if it fit the way I wanted. It turned out exactly like I was looking for and the price he charged was very reasonable. If I had other jewelry that needed repair I would definitely bring it to him to see if it's something he could work on. I was very happy with the service and the price here.